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Hotel América

Photo gallery for Hotel América

Interior entrance
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Hotel América

Hotel América

2 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Av. 5 No. 258 Entre calles 30 y 32, Col. Centro, Bacalar, QROO, 77930

Explore the area

  • Popular LocationLaguna Bacalar Ecological Park3 min walk
  • Popular LocationFort of San Felipe9 min walk
  • Popular LocationCenote Cocalitos12 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)38 min drive

Choose dates to view prices

About this area


Located in Bacalar, Hotel América is in the city centre and near the beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Guests appreciate the hotel's quiet location.

What's nearby

  • Laguna Bacalar Ecological Park - 3 min walk
  • Fort of San Felipe - 9 min walk
  • Cenote Cocalitos - 12 min drive
  • Cenote Azul - 15 min drive
  • Manatee Sanctuary - 69 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive


  • La pina - 4 min walk
  • Sports Music Bar & Grill - 6 min walk
  • La Playita - 6 min walk
  • Mango y Chile - 9 min walk
  • El Manatí - 9 min walk

About this property

Hotel América

Beach hotel near Laguna Bacalar Ecological Park
Laundry facilities, a 24-hour front desk and free newspapers are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a corner/local shop and a front desk safe are on-site. All 20 rooms offer in-room free WiFi, TVs with satellite channels, and ceiling fans. Safes, showers and ironing boards are among the other amenities that guests will find.
Hotel América offers 20 forms of air-conditioned accommodation with a safe and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Family friendly

  • Corner/local shop
  • Laundry facilities


  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan


  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels


  • 20-inch TV
  • Satellite channels


  • Iron/ironing board
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 200 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Property is also known as

Hotel America Bacalar
America Bacalar
Hotel America
OYO Hotel América
Hotel América Hotel
Hotel América Bacalar
Hotel América Hotel Bacalar

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 32 out of 171 reviews
5 - Excellent 19%
Rating 4 - Good. 70 out of 171 reviews
4 - Good 41%
Rating 3 - Okay. 46 out of 171 reviews
3 - Okay 27%
Rating 2 - Poor. 15 out of 171 reviews
2 - Poor 9%
Rating 1 - Terrible. 8 out of 171 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Staff & service, property conditions & facilities
A very quiet place
Stayed 1 night in May 2021

1/5 Terrible

Stayed 2 nights in Dec 2020

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La aparencia del hotel se mira bien pero la cama solo tenia una sabana y las toallas un poco viejas el recepcionista cuando me registre me quedo a deber el cambio y salimos y seguia sin cambio asi que nunca me regreso mi dinero del cambio.
Stayed 1 night in Nov 2020

2/5 Poor

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was okay because we had no better affordable options at the time, but next time I would pick a different place.
Stayed 1 night in Mar 2020

3/5 Okay

Travelled with family
Disliked: Staff & service
cheating with extra charges
nobody speaks English. Not a single word. I used Google Translate and then I realized that they asked for extra 711 pesos (CAD $53). I asked what exactly those charges are. The lady called somebody several times and I had to ask again to explain what are those charges. Finally I received the key after 30 minutes. No extra charges. Luckelly it was the only hotel which tried to charge exra. All other hotels never asled me for any extra charges during my stay in Mexico.
Stayed 1 night in Dec 2019