Title: Hotel Carolina Bacalar Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Carolina Bacalar Beachfront hotel with spa services and 24-hour front desk ![Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Snack bar](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/e92ef058.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Lagoon View | Garden view](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/d51fac37.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, Garden View | View from room](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/4c193bea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/908f0dd5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests. VIP Access 9.2 Wonderful ## Popular amenities - - On private beach - Bar - Spa - Pool - Parking included VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 18 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Deluxe Room, Lagoon View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/3c371404.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Lagoon View 10.0 Exceptional 7 reviews ### Highlights Air conditioning Smart TV Separate bedroom Ceiling fan Private bathroom Daily housekeeping In-room safe - 290 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ![Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/3ed684bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Garden View 8.8 Excellent 15 reviews ### Highlights Air conditioning Smart TV Ceiling fan Separate bedroom Private bathroom Daily housekeeping In-room safe - 129 sq ft - Sleeps 4 - 2 Queen Beds ![Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/908f0dd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Ceiling fan Separate bedroom Private bathroom Daily housekeeping In-room safe - 129 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Superior Cabin | Terrace/patio](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/7f415301.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Akalki Hotel y Centro Holistico Bacalar - 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Pool - Breakfast included - Spa - Parking included 8.6 Excellent 75 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=13ede8f3-98bf-46f0-890e-9d21bfe1a5ba&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66430000/66425600/66425545/477978e2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 233 reviews £166 includes taxes & fees 23 Oct - 24 Oct [](https://www.expedia.co.uk/Bacalar-Hotels-Habitas-Bacalar.h66425545.Hotel-Information?chkin=2025-10-23&chkout=2025-10-24&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=13ede8f3-98bf-46f0-890e-9d21bfe1a5ba&top_cur=GBP) Ad ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 363 reviews £157 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Chetumal-Hotels-MBH-Maya-Bacalar.h38966652.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=13ede8f3-98bf-46f0-890e-9d21bfe1a5ba&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Carolina.h32865394.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Carolina.h32865394.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65802%2C-88.40341&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KcDb4ZDPaLhJakHuypzJw5Rfv-s=) Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930 #### What's nearby - Cenote Azul - 19 min walk - 1.1 miles - Cenote Cocalitos - 2 min drive - 0.7 miles - Cenote Negro - 2 min drive - 1.2 miles - Fort of San Felipe - 4 min drive - 1.8 miles - Laguna Bacalar Ecological Park - 5 min drive - 2.3 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive #### Restaurants - ‪La Bendición Dios - ‬3 min drive - ‪Enamora - ‬5 min drive - ‪Albahaca - ‬3 min drive - ‪Blu Beach Club - ‬5 min drive - ‪Bacalar Beach Club - ‬12 min walk ## About this property ### Hotel Carolina Bacalar Upscale hotel near Lake Bacalar At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace and a garden. Treat yourself to a Swedish massage or other spa services. Be sure to enjoy a meal at Restaurante, the on-site family restaurant. In addition to a bar, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - English breakfast (surcharge), luggage storage and smoke-free property - A front desk safe, concierge services and a 24-hour front desk - Guest reviews speak highly of the helpful staff Room features All guest rooms at Hotel Carolina Bacalar have perks, such as air conditioning, as well as amenities, such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - Ceiling fans and daily housekeeping ## Similar properties ![Couples treatment room(s), body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,007 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 363 reviews £157 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - 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Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 233 reviews £166 includes taxes & fees 23 Oct - 24 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=66425545&PinnedHotelID=66425545&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/09ded73e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 265 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/3198dc08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 117 reviews £162 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking ### Food and drink - Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children - A bar/lounge - A restaurant - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Restaurante ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) ### Outdoors - Garden - On a private beach - Pool loungers - Terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Visual fire alarm ### More - 2 floors - 4 buildings - Built in 2018 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch smart TV - MP3 dock ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 450.0 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately MXN 300 for adults and from MXN 300 for children - Rollaway bed fee: MXN 450.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 7:00 AM to 10:00 AM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Carolina Bacalar Carolina Bacalar Hotel Carolina Hotel Carolina Bacalar Hotel Hotel Carolina Bacalar Bacalar Hotel Carolina Bacalar Hotel Bacalar ## Frequently asked questions ### Does Hotel Carolina Bacalar have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 AM. ### Is Hotel Carolina Bacalar pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Carolina Bacalar? > Self-parking is free at this property. ### What time is check-in at Hotel Carolina Bacalar? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Carolina Bacalar? > Checkout is at noon. ### Where is Hotel Carolina Bacalar located? > Situated in Bacalar, this hotel is within a 15-minute walk of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Carolina Bacalar Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 196 8 - Good 47 6 - Okay 12 4 - Poor 5 2 - Terrible 5 ### 9.6/10 Cleanliness ### 9.2/10 Staff & service ### 9.2/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Manuel 8 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings ##### Manuel Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Kristen 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend. ##### Kristen Stayed 5 nights in Aug 2025 ### 8/10 Good #### Noriko 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants. ![](https://a.travel-assets.com/ugc/hotel-reviews/68a5bf39-8dba-4b06-989d-2f5f3304cab0-1756840540551.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ea27d92c-1f6a-4531-bf10-1867fd0cea54-1756840539751.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01cc2f6d-b9cd-4a8e-bf16-a1625b3dde8c-1756840541297.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1f74e161-5ad0-430e-82d0-73217e56ca38-1756840536192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noriko Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Patricio 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities X ##### Patricio Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Noel 19 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom. ![](https://a.travel-assets.com/ugc/hotel-reviews/8a41f4e0-98e3-4454-87e3-72dc826b5511-1755623433429.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noel Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Patricia 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely location, excellent staff and facilities. We really enjoyed our stay! ##### Patricia ### 10/10 Excellent #### Marc 6 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic location, friendly and helpful staff ##### Marc Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Luz Rachel 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place, has it all. Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected. ##### Luz Rachel Stayed 4 nights in May 2025 ### 10/10 Excellent #### Nicholas 4 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place and staff Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in ##### Nicholas Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Shawn 5 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bacalar stay Beautiful place. Has paddle boards and kayaks. ##### Shawn Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Pedro 16 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip ##### Pedro Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Viviana 16 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel ##### Viviana Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Gary 27 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ##### Gary Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Yadira 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake. ##### Yadira Stayed 4 nights in Nov 2024 ### 8/10 Good #### Liraz 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used. ##### Liraz Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great. ##### Verified traveller Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Catherine 3 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again. ##### Catherine Stayed 1 night in Feb 2025 ### 10/10 Excellent #### lynn 1 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Getaway Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly. ##### lynn Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Lina 19 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful. ##### Lina Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Karla 4 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place to stay. Great customer service. ##### Karla Stayed 2 nights in Jan 2024 ### 8/10 Good #### Nancy 13 Sept 2022 Liked: Cleanliness, staff & service lovely room, and perfect location. Continental breakfast was great. ##### Nancy Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Verified traveller 27 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel Good service, clean and well maintained ##### Verified traveller Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Camilo 3 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property manager and his staff are the best. Friendly and accommodating. ##### Camilo Stayed 3 nights in May 2024 ### 10/10 Excellent #### Lawrence 9 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at. ##### Lawrence Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Oscar 20 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing propu ##### Oscar Stayed 2 nights in Apr 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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