Title: Hotel Rancho Encantado Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Rancho Encantado On private beach with outdoor pool, near Laguna Bacalar Ecological Park ![Couples treatment room(s), body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exclusive Villa | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/713c93ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/baebf27f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private beach, rowing](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/a7554b56.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/7f620e2a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Rancho Encantado sits by the lake, offering a private beach and serene garden for unwinding. Guests can row on the water, sip drinks at the poolside bar, or savor Mexican dishes at Los Hechizos restaurant. Previous visitors consistently praise the attentive staff. VIP Access 9.4 Exceptional ## Popular amenities - - - Hot tub - On private beach - Bar - Spa £99 includes taxes & fees 19 Nov - 20 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 15 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 16 - Nov 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![Cabin, Lake View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/dafaaf40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin, Lake View 10.0 Exceptional 5 reviews ### Highlights Air conditioning Free cots/infant beds Ceiling fan Premium bedding Private bathroom Hairdryer Rainfall showerhead In-room safe - Lake view - Sleeps 4 - 1 King Bed and 2 Single Beds ![Superior Suite, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/0f4f9cc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, Garden View ### Highlights Air conditioning Premium bedding Ceiling fan Private bathroom Hairdryer Rainfall showerhead In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![Garden double room with AC | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/904159b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden double room with AC 8.8 Excellent 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Ceiling fan Premium bedding Private bathroom Hairdryer Rainfall showerhead - Sleeps 4 - 2 Double Beds ![Room, 1 King Bed, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/7f358a9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Garden View 8.8 Excellent 3 reviews ### Highlights Air conditioning Premium bedding Ceiling fan Private bathroom Hairdryer Rainfall showerhead In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![Garden Master Suite | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/aa02a0fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Master Suite ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Ceiling fan Premium bedding Private bathroom Hairdryer Rainfall showerhead - Sleeps 4 - 1 King Bed and 2 Single Beds ![Suite, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/99d7fc8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Free rollaway/extra beds Premium bedding Ceiling fan Private bathroom Hairdryer Rainfall showerhead In-room safe - Sleeps 2 - 1 King Bed ![Master Suite lagoon view | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/dd592aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite lagoon view 9.2 Wonderful 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Ceiling fan Premium bedding Private bathroom Hairdryer Rainfall showerhead - Lagoon view - Sleeps 4 - 1 King Bed and 2 Single Beds ![Double suite, lagoon view | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/55395331.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double suite, lagoon view 10.0 Exceptional 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Ceiling fan Premium bedding Private bathroom Hairdryer Rainfall showerhead - Lagoon view - Sleeps 4 - 2 Double Beds ![Suite Jardin Doble 2 Camas | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/3ce76cc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Jardin Doble 2 Camas 8.6 Excellent 7 reviews ### Highlights Individually furnished Individually decorated Air conditioning Free cots/infant beds Ceiling fan Premium bedding Private bathroom Hairdryer - Sleeps 4 - 2 Queen Beds ![Casita Laguna Superior | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/66717de0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Casita Laguna Superior 9.0 Wonderful 2 reviews ### Highlights Deck/patio Garden Individually furnished Individually decorated Private outdoor hot tub Air conditioning Premium bedding Ceiling fan - Lagoon view - Sleeps 3 - 1 King Bed OR 1 Single Bed ![Exclusive Villa | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/713c93ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Villa ### Highlights Deck/patio Garden Separate dining area Individually furnished Individually decorated Air conditioning Kitchenette Full-sized fridge/freezer - 969 sq ft - 2 bedrooms - Lagoon view - Sleeps 6 - 1 King Bed and 2 Double Beds ![Traditional Cabin | Premium bedding, in-room safe, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/45c43cfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Cabin 10.0 Exceptional 1 review ### Highlights Garden Individually furnished Individually decorated Air conditioning Premium bedding Ceiling fan Private bathroom Hairdryer - 398 sq ft - Sleeps 4 - 1 Queen Bed OR 2 Large Single Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/180-7057709a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Akalki Hotel y Centro Holistico Bacalar - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.70557%2C-88.38525&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MJ6YF_niPHDMnmxkEEZwP2yhyTc=) Carretera Federal 307 Km 24, Bacalar, QROO, 77930 #### What's nearby - Lake Bacalar - 8 min walk - 0.5 miles - Laguna Bacalar Ecological Park - 3 min drive - 1.8 miles - Polytechnic University of Bacalar - 3 min drive - 1.6 miles - Cenote Azul - 6 min drive - 4.7 miles - Cenote Cocalitos - 6 min drive - 4.5 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive #### Restaurants - ‪asadero el establo - ‬2 min drive - ‪Xoloitzcuintle Bacalar - ‬4 min drive - ‪Mistura - ‬4 min drive - ‪Marisqueria El Taco Loco - ‬15 min walk - ‪Las Miches De La 1 - ‬4 min drive ## About this property ### Hotel Rancho Encantado Upscale hotel near Lake Bacalar At Hotel Rancho Encantado, you can look forward to a poolside bar, a terrace and a garden. This hotel is a great place to bask in the sun with a private beach and rowing. Treat yourself to a facial, a body wrap or a massage at the on-site spa. The on-site Mexican cuisine restaurant, Los Hechizos, offers breakfast, lunch, dinner and children's meals. In addition to laundry facilities and a bar, guests can connect to free WiFi in public areas. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and 1 meeting room - Wedding services, a vending machine and smoke-free property - Guest reviews say great things about the helpful staff Room features All guest rooms at Hotel Rancho Encantado have thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as safes. Other amenities include: - Rainfall showers and hairdryers - Ceiling fans and daily housekeeping ## Similar properties ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 371 reviews £109 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet-friendly - Free WiFi 9.0 Wonderful 169 reviews £119 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Carolina Bacalar Bacalar - 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17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=106751998&PinnedHotelID=106751998&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: MXN 200 to 500 for adults and MXN 200 to 500 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Los Hechizos ### Things to do - Full-service spa - Hot tub - Outdoor pool - Rowing/canoeing - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 1,216 square feet of conference space - Meeting room ### Outdoors - Garden - On a lake - On a private beach - Pool loungers - Terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Facials - Massage - Spa open daily - Spa treatment rooms ### Accessibility - No lift ### More - 17 buildings - 2 floors - Built in 1994 - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Food and drink - Limited room service ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: MXN 3000.00 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 500 for adults and MXN 200 to 500 for children - Airport shuttle fee: MXN 560.00 per person (return) - Airport shuttle fee per child: MXN 560.00 (return), (from 2 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the hot tub without adult supervision Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ### Property is also known as Hotel Rancho Encantado Hotel Rancho Encantado Bacalar Rancho Encantado Rancho Encantado Bacalar Rancho Encantado Hotel Bacalar Rancho Encantado Laguna Bacalar Hotel Rancho Encantado Hotel Hotel Rancho Encantado Bacalar Hotel Rancho Encantado Hotel Bacalar ## Frequently asked questions ### Does Hotel Rancho Encantado have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at Hotel Rancho Encantado? > As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Rancho Encantado on 19 Nov 2025 start from £99.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Chetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Rancho Encantado pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Rancho Encantado? > Self-parking is free at this property. ### What time is check-in at Hotel Rancho Encantado? > Check-in start time: 4 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Rancho Encantado? > Checkout is at noon. ### Does Hotel Rancho Encantado provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 560.00 per person applies. ### Where is Hotel Rancho Encantado located? > Nestled on the beach, this Bacalar hotel is within 2 mi (3 km) of Lake Bacalar, Laguna Bacalar Ecological Park and Ecopark Bacalar. Canal de los Piratas and Cenote Negro are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Rancho Encantado Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 9.6 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 746 8 - Good 193 6 - Okay 36 4 - Poor 15 2 - Terrible 11 ### 10/10 Excellent #### Elizabeth 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable, safe, relaxing property ![](https://a.travel-assets.com/ugc/hotel-reviews/c9ec5e56-e38f-44ab-ab0e-1f5df696374b-1760704699327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/55c9b01b-f1b3-454e-9d5c-1ca89e0bba8e-1760704728792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2425a390-f0c7-4a74-a575-89003758f547-1760704728351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3abdbec2-eb9c-4753-a624-dd4d6c3cc0d1-1760704723142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabeth Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Karen 21 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was in great conditions super clean and comfortable. ##### Karen Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Michael 13 Oct 2025 Liked: Cleanliness Very clean, very friendly. Beautiful!!! ##### Michael Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Rosalia 24 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place ##### Rosalia Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Norma 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, very quiet, beautiful installations. All perfect ##### Norma Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### WILBERTO MANUEL DOMINGUEZ 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful!!! ##### WILBERTO MANUEL DOMINGUEZ Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Paul 14 May 2025 Liked: Cleanliness, staff & service, amenities The hotel is an oasis on teh Lake with great waterfront location with on-site pool, restaurant and dock facilities. ##### Paul Stayed 4 nights in May 2025 ### 10/10 Excellent #### John 10 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place has to be the most gorgeous hotel on the Bacalar Lagoon! ##### John Stayed 2 nights in Apr 2025 ### 8/10 Good #### Andy 2 Nov 2025 Liked: Cleanliness, property conditions & facilities Unfortunately, I messed the booking up so we ended up in garden rooms rather than the lagoon rooms which meant we didnt get the experience we were hoping for. Staff very friendly and helpful, and great location plus free use of kayaks etc. Maybe not as much access to swings, hammocks, etc as we'd thought, and noticeable road noise; but, again, we were expecting to have dedicated seating and lagoon access. Marginal price difference between rooms so go for lagoon cottages. Hotel automatically adds service charge even if you leave staff a tip which is a bit naughty. ##### Andy Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Rosa 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent!!! ##### Rosa Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### rikki 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property all around. Only stayed half the trip but if I had known I’d love it so much, I’d stay the whole time ##### rikki Stayed 4 nights in May 2025 ### 10/10 Excellent #### Camellia 3 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and clean and beautiful, great for kids ##### Camellia Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Carolina 12 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente!!! Excelente!!! ##### Carolina Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Fredy 6 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was beautiful!! ##### Fredy Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Hsiang 5 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice view and good service of kayak. Very hot water and heats quickly! ##### Hsiang Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### MARILYN 6 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Checking in was seamless and we were greeted most graciously. Our casita, el cocodrillo is gorgeous with a view and terrace on the lagoon. Food, drinks and service are equally on point. We’ll keep coming back. ##### MARILYN Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Edwin 1 Aug 2024 The property is great live the settings had breakfast food was good but the services was not i must say ##### Edwin Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Ismael 9 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved the room, great a/c, pool area was great for kids food options were good service was excellent except for our last meal our waiter fell short compared the the other two who served us during our stay they went above and beyond will stay here again and recommend to friends family ##### Ismael Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### NORMA 27 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great quiet and very clean room, with a great algún view!! Live it ##### NORMA Stayed 3 nights in May 2023 ### 10/10 Excellent #### Anne 11 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There is no better location on the lake, especially if you rent a waterfront cabana with stairs leading directly into the water! Magical location a few miles out of town for those of us who don’t like noisy bars and street traffic. Attentive, friendly staff. Awesome swimming and views. Functioning AC. Pleasant, reasonably priced restaurant right overlooking the water. Truly a gem of a hotel. The rooms are spacious, simple, yet very clean and architecturally soothing. Elegant simplicity sums it up! ##### Anne Stayed 1 night in Jun 2024 ### 6/10 Okay #### laurie 6 Feb 2024 Liked: Cleanliness Nice room, clean. Had one on the lagoon with a small dock with lounge chairs, very nice. Pool and jacuzzi are nothing much and rarely used by anyone. Restaurant food is poor, and main concierge was useless. ##### laurie Stayed 3 nights in Feb 2024 ### 8/10 Good #### Victor 13 Jul 2024 Ok ##### Victor Stayed 3 nights in Jul 2024 ### 6/10 Okay #### Verified traveller 29 Jun 2024 Disliked: Cleanliness, room comfort #### Scorpion fell from the roof to the bed I was very excited to stay at the hotel because of the great reviews. We were provided a cabin and sadly an Alacran fell from the roof onto our bed while we were resting. My husband jumped up before he was stung. The hotel attempted to address the issue by saying these are common creatures especially due to the rain. Upon our insistence they switched our room. Late at night we are moving our items from one room to the next. The second room was better but the whole ordeal was not pleasant. The rest of facilities were solid. ![](https://a.travel-assets.com/ugc/hotel-reviews/6D80BF9692044B60B0C7EEAD0114EA01427FE8841719673816754.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Jun 2024 ### 8/10 Good #### Verified traveller 4 Apr 2023 Liked: Staff & service, room comfort #### Rustic small hotel on the side of the lagoon This rustic and slightly weathered hotel fits in well with its beautiful surroundings. There are a variety of rooms and we stayed in a lagoon side cabana with private access to the lagoon. The room had good aircon, good WiFi and mosquito protection. That said the breeze that builds during the day ensures you don’t see too many mosquitoes. The rooms are beautifully decorated and comfortable. The big restaurant has a good selection of food and is beautifully positioned with views of the lagoon. The service was excellent, in particular Jorges at breakfast and Francisco at dinner who looked after our every need so well. There is a small pool which is great for kids and a hot tub. The boat trip on the lagoon is great. The only downside was the sound of trucks on the nearby highway which must affect most of the hotels along the shore of the lagoon, outside of the town. That said the noise was at its worse in the early hours (despite which I recommend an early morning swim to watch the sunrise!) and disappeared as the onshore wind picked up during the day. Overall the hotel is a lovely place to stay for a relaxing time next to the delightful lagoon, although we felt the rooms were quite expensive so would recommend trying to book it when the rooms are on a 37% discount which we discovered they were after we had already booked ! ![](https://a.travel-assets.com/ugc/hotel-reviews/A78883ECB6AD466A8E8DD2EBFB233CF71D0826EE1680637504160.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2341939FF2F7F4E8E90EA8EF57721214B0AD21351680637507231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Carlos Manuel 14 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente lugar, muy tranquilo y relajante, personal muy atento y amable. 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