Title: Royal Palm Bacalar Cabañas & Lagoon Club Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Royal Palm Bacalar Cabañas & Lagoon Club Hotel in Bacalar with free parking ![Lake](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/03f67a3f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/6d3c1398.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/00325006.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/8ee8b090.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room | Terrace/patio](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/0bdd92a2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to Lake Bacalar, Royal Palm Bacalar Cabañas & Lagoon Club has plenty to offer. Guests can connect to free in-room WiFi. 8.4 Very good ## Popular amenities - Pool - Pet-friendly - Housekeeping - Parking included - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 27 - Nov 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Superior Double Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/bfb639e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning Kitchenette Mini-fridge Plasma TV Fan Private bathroom Cookware/dishes/utensils Coffee/tea maker - 538 sq ft - Sleeps 4 - 2 Double Beds ![Premium Room, Lake View | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/3731b51b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Lake View ### Highlights Separate dining area Air conditioning Plasma TV Fan Private bathroom Coffee/tea maker Satellite channels Wardrobe - Lake view - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![Deluxe Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/bd5a6f76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Plasma TV Fan Deep-soaking bath Private bathroom Coffee/tea maker Satellite channels Wardrobe - 538 sq ft - Sleeps 4 - 1 Queen Bed and 1 Queen Sofa Bed ![Deluxe Studio | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/74ed1a0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio ### Highlights Deck/patio Private pool Air conditioning Plasma TV Fan Private bathroom Coffee/tea maker Satellite channels - 538 sq ft - Partial lake view - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Royal-Palm-Bacalar-Cabanas-Lagoon-Club.h44912740.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Royal-Palm-Bacalar-Cabanas-Lagoon-Club.h44912740.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.66463%2C-88.40053&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VTKA-Mj6S7gfMp5b0onPt3ibiCk=) Carretera Federal Chetumal Bacalar, Bacalar, QROO, 77930 #### What's nearby - Municipal Spa of Bacalar - 19 min walk - 1.0 mile - Lake Bacalar - 2 min drive - 1.4 miles - Cenote Azul - 2 min drive - 1.6 miles - Fort of San Felipe - 2 min drive - 1.2 miles - Laguna Bacalar Ecological Park - 3 min drive - 1.8 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive #### Restaurants - ‪La Bendición Dios - ‬19 min walk - ‪Enamora - ‬20 min walk - ‪Albahaca - ‬10 min walk - ‪Papitos - ‬3 min drive - ‪Bacalar Beach Club - ‬8 min walk ## About this property ### Royal Palm Bacalar Cabañas & Lagoon Club Hotel near Lake Bacalar Royal Palm Bacalar Cabañas & Lagoon Club provides everything that you need. Guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool - Free self-parking - Bike hire, outdoor furniture and games - Luggage storage Room features All guest rooms at Royal Palm Bacalar Cabañas & Lagoon Club include comforts, such as air conditioning, in addition to Other amenities include: - Bathrooms with baths or showers and shampoo - 42-inch plasma TVs with satellite channels - Wardrobes/cupboards, coffee/tea makers and fans ## Similar properties ![Panoramic Room, Lagoon View | Blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66220000/66213100/66213045/967a15d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tropic Bacalar Hotel Bacalar - On private beach - Spa - Parking included - Free WiFi 9.0 Wonderful 142 reviews £71 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=66213045&PinnedHotelID=66213045&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/d967326f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - Breakfast included - Free WiFi - Air conditioning - 24/7 front desk 8.6 Excellent 253 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=64409348&PinnedHotelID=64409348&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/40000000/39080000/39070500/39070443/6d5466e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tuparenda Bacalar Mario Villanueva Madrid - Pool - Breakfast included - Free WiFi - Air conditioning 9.6 Exceptional 267 reviews £72 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=39070443&PinnedHotelID=39070443&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet-friendly - Free WiFi 9.0 Wonderful 171 reviews £132 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/89000000/88130000/88120100/88120004/3339c632.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AGAM Hotel Boutique Bacalar - Adults Only Mario Villanueva Madrid - Pool - Breakfast included - Free WiFi - Air conditioning 9.2 Wonderful 90 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=88120004&PinnedHotelID=88120004&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/99000000/98460000/98456500/98456437/414b5ec0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Deluxe Apartments Azure Bacalar - Pool - Free WiFi - Air conditioning - Outdoor space 9.0 Wonderful 64 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=98456437&PinnedHotelID=98456437&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/3c9bb9c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Galuna Bacalar Mario Villanueva Madrid - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 237 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/117000000/116920000/116918600/116918526/b7eeb9ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa la Joya de Bacalar Lake Front Bacalar - Breakfast included - Spa - Free WiFi - Air conditioning 8.2 Very good 22 reviews £83 includes taxes & fees 27 Nov - 28 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=116918526&PinnedHotelID=116918526&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/100000000/99930000/99921200/99921155/d379a092.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Eco-Cabañas Azul María Bacalar Bacalar - Pool - Spa - Pet-friendly - Free WiFi 8.4 Very good 18 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=99921155&PinnedHotelID=99921155&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/9000000/8490000/8488600/8488594/b23f6a49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Chital Raudales - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 216 reviews £96 includes taxes & fees 13 Dec - 14 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=8488594&PinnedHotelID=8488594&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - Free self parking on site ### Things to do - Bicycle rentals - Games - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - Outdoor furniture ### Accessibility - No lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Hair dryer (on request) - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch plasma TV with satellite channels ### Food and drink - Coffee/tea maker - Paper towels ### More - Air conditioning - Fan ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: MXN 400 ### Special check-in instructions The front desk is open daily from 8:00 AM - 8:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of MXN 250 per pet, per night 1 total (up to 25 kg per pet) ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: MXN 1500 per stay - Cleaning fee: MXN 300 per accommodation, per stay. We have included all charges provided to us by the property. ### Optional extras - Pet fee: MXN 250 per pet, per night - Late check-out fee: MXN 400 (subject to availability) - Cleaning/housekeeping/linen are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 8:00 PM ### Property is also known as Royal Palm Bacalar Cabañas & Lagoon Club Cabin Royal Palm Bacalar Cabañas & Lagoon Club Bacalar Royal Palm Bacalar Cabañas & Lagoon Club Cabin Bacalar ## Frequently asked questions ### Does Royal Palm Bacalar Cabañas & Lagoon Club have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM. ### Is Royal Palm Bacalar Cabañas & Lagoon Club pet-friendly? > Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of MXN 250 per pet, per night. ### How much is parking at Royal Palm Bacalar Cabañas & Lagoon Club? > Self-parking is free at this property. ### What time is check-in at Royal Palm Bacalar Cabañas & Lagoon Club? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Royal Palm Bacalar Cabañas & Lagoon Club? > Checkout is at noon. Late checkout is available for MXN 400 (subject to availability). ### Where is Royal Palm Bacalar Cabañas & Lagoon Club located? > Situated in Bacalar, this hotel is within a 15-minute walk of Cenote Negro and Cenote Esmeralda. Municipal Spa of Bacalar and Fort of San Felipe are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Royal Palm Bacalar Cabañas & Lagoon Club Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 21 8 - Good 5 6 - Okay 4 4 - Poor 0 2 - Terrible 4 ### 9.0/10 Cleanliness ### 10/10 Staff & service ### 8.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 6/10 Okay #### TIMOTHY 22 Aug 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication It's very difficult and confusing getting to the location. You have to drive down a trail from the main road to get to the office to check in. The pier that is the main highlight on Expedia is far away from the property. It's very decieving. But once you get situated it's ok. The room I had was much closer to the pier than the other rooms closer to the office. The pier is great though. ##### TIMOTHY Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Maria 31 Jul 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication The Royal Palm was amazing and my family and I cannot wait to return. Amari was so helpful and so easy to contact via WhatsApp. Upon arrival she offered me a cold beer and created us with the cutest resident puppy named Mila. Check in was easy and check out was even better. Our room was clean and comfortable with sky tv and internet access. Bathroom was in great conditions. The best part is having the room right on the lagoon, it’s beautiful and clean. My daughter and I swam daily and watched the sunrise right on the dock. Also, great location as there is a restaurant right across the street and basically on the property. Town is a 2 min drive and if it weren’t as hot as it was in July, we could have also walked. We cannot wait to return! ##### Maria Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Shanna 13 Oct 2024 Liked: Communication Disliked: Cleanliness, property conditions & facilities The pool is very far from the room. Sliding doors don’t close properly allowing mosquitos to come in. I don’t blame the staff. They are very friendly and tried to help however this property doesn’t look like anything advertised. The bed is made of cement and the mattress is hard. We can’t sit on the porch due to bats droppings and smells of bats. ##### Shanna Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Sonia 26 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Siento que no hay mucha seguridad, siento que cualquiera pueda accesar a media noche , no vi guardia de seguridad, todo lo demás 10 de 10. De hecho voy a regresar y me voy a volver a hospedar en ese hotel ##### Sonia Stayed 1 night in Sep 2025 ### 8/10 Good #### María Elisa 3 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication Buen la estancia, aunque hay que mejorar detalles de las habitaciones. ##### María Elisa Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### alvaro 12 Jul 2025 Disliked: Amenities Muy mal. Sucia y de mal olor ##### alvaro Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Patricia 19 Feb 2025 Liked: Cleanliness, room comfort, communication #### Recomendable La verdad esta increíble a mi novio y a mi nos encanto, Daniela se porto súper bien y estuvo al pendiente, se los recomiendo mucho, ![](https://a.travel-assets.com/ugc/hotel-reviews/5FE132E96FCC6CC220BAB09E3C51D997E7936E911740000493566.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8FA645409568CD39431CEE078A4EB72972D9CE4D1740000493829.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patricia Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Diana 27 May 2024 Liked: Cleanliness, room comfort, communication Todo muy bien, la habitación es muy bonita ##### Diana Stayed 2 nights in May 2024 ### 2/10 Terrible #### Bertrand 25 Aug 2023 Disliked: Room comfort, communication #### Hôtel à fuir Contrairement à la photo , nous étions dans une chambre pour 4 à 400 mètres du lac avec une route passante à traverser. La chambre était au bord d une route avec passage de camions toute la nuit . Coupure d électricité une bonne partie de la nuit donc plus de climatisation au mois d août c est un peu dure ! Personnel très déplaisant ##### Bertrand Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Fide 2 Jun 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Habitación amplia, personal amable, club de laguna lindo, restaurantes cerca. ##### Fide Stayed 2 nights in May 2022 ### 10/10 Excellent #### Fernando 11 Apr 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Amazingly Beautiful Resort loved ever moment..can’t wait to return my new favorite place.Bacalar ##### Fernando Stayed 3 nights in Apr 2022 ### 8/10 Good #### Verified traveller 8 Apr 2022 Liked: Cleanliness, room comfort, communication El lugar esta increíble, las habitaciones son austeras y los muebles muy viejos, es un ambiente selvático; el servicio y la comunicación con el personal del hotel muy malo; la gente es muy amable pero les falta capacitación. El muelle es lo máximo, el amanecer es increíble ![](https://a.travel-assets.com/ugc/hotel-reviews/A2D9DEB2E377F0E25D30B569039017CBD2E450DD1649417833462.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Apr 2022 ### 10/10 Excellent #### Alfonso, Washington 10 Jan 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication The private dock is amazing. Perfect place to salute to the sun in the morning. The lake is a dream. ##### Alfonso Stayed 1 night in Jan 2022 ### 2/10 Terrible #### claudia 2 Dec 2021 Disliked: Communication La habitacion que nos dieron estaba en muy mal estado. El baño no coincide con las fotos de la publicidad. Esta en malas condiciones, ademas todo el tiempo huele a caño con olores muy intensos que se penetran en la habitación. Pedimos cambio y no lo negaron. Ademas no esta al pie de la laguna sino a 1 km. De distancia. Pagamos en efectivo y pedi devolución del dinero por el fraude y no quisieron acceder ##### claudia Stayed 2 nights in Nov 2021 ### 6/10 Okay #### Adriana 2 Nov 2021 Liked: Cleanliness, amenities, communication El personal muy amable, pero en la habitación había una súper gotera y no dejaba dormir bien. ##### Adriana Stayed 4 nights in Oct 2021 ### 8/10 Good #### Osvaldo 4 Aug 2021 Liked: Cleanliness, room comfort, communication Excelente atención de los responsables del hotel, habitación amplia y cómoda, lo recomiendo ampliamente. ##### Osvaldo Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 21 Jul 2021 Liked: Amenities, property conditions & facilities, communication Un problème au début avec l'emplacement de la chambre. Avec un petit supplément, nous avons pu améliorer la position. Samuel, l'intendant a été très professionnel. Felicitaciones. ##### Verified traveller Stayed 7 nights in Jul 2021 ### 10/10 Excellent #### Claudia 30 Jun 2021 Liked: Cleanliness, room comfort, communication #### Excelente lugar En un lugar muy acogedor, la gente que te atiende sumamente amable y están pendientes de ayudarte. Te apoyan sobre que hacer, dónde comer y tratan de ayudarte en todo. El muelle que tienen esta lindo. De las mejores experiencias, hoteleras que he tenido. Te sientes como en casa. Si pienso volver. ##### Claudia Stayed 3 nights in Jun 2021 ### 10/10 Excellent #### Lalo 6 Mar 2021 Liked: Cleanliness, room comfort, communication #### Muy buen hotel. La limpieza es muy buena, no encontramos ningún desperfecto ni suciedad, las habitaciones son muy grandes con frigobar y microondas, no tienen secadora. Muy amables, siempre estuvieron al tanto antes de nuestra llegada, nos dieron recomendaciones, tuvimos a nuestra disposición el muelle del hotel, chalecos y kayaks sin costo extra y tiempo ilimitado lo único es que son a disponibilidad entonces hay que ganarlos, rentamos una noche extra con ellos y son pero friendly (super plus). Totalmente regresaría, espero ya pronto acabe lo de la pandemia y puedan seguir expandiendo el hotel porque tienen mucho espacio sin utilizar, el muelle está separado por una calle a la zona principal del hotel y la caminada en la noche entre tanto árbol y mosquito puede no ser tan agradable. Si van y no encuentran la entrada como nosotros no se espanten les hace falta señalamientos solo marquenles por teléfono y van por ustedes a dónde estén. ##### Lalo Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Pablo, Mexico 12 Sept 2020 Liked: Cleanliness, amenities, property conditions & facilities, communication Es un lugar excelente para relajarse y sentirse bienvenido, la señora encargada es un amor , muy atenta y amable !! Todo muy limpio, ordenado y con todos los servicios !! Son súper flexibles en el horario de la alberca siempre y cuando no molestes a los otros huéspedes !! Todos súper amables sin duda volvería !! ##### Pablo Stayed 2 nights in Aug 2020 ### 10/10 Excellent #### Grace, Tijuana 20 Jul 2020 Liked: Cleanliness, amenities Nos encantó todo el lugar, la atención y las instalaciones Lo único que nos desagradó fue que tuvieran todos los perros amarrados todo el día :( ##### Grace Stayed 2 nights in Jul 2020 ### 10/10 Excellent #### Veronika 10 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with Lagoon club Great Lagoon Club with kayaks for Rent (free of charge) Go to Restaurant macaria for Dinner - it's very close and delicious! ##### Veronika Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Melissa, California 10 Feb 2020 Liked: Cleanliness, amenities We loved that we had private access to the lagoon just a short drive from the room. They have a 2-person kayak, bicycles for our use, a paddle boat and a dock with a hammock! The owners were excellent about communicating with us before and during our stay! ##### Melissa Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 5 Feb 2020 Liked: Cleanliness, amenities, property conditions & facilities Un lugar espectacular, muy cerca de la ciudad y de la laguna. Instalaciones impecables y una excelente atención de Juanita, quien cuida del lugar. Sin duda vamos a volver en nuestro siguiente viaje a Bacalar. ##### Verified traveller Stayed 5 nights in Jan 2020 ### 8/10 Good #### Sergio Alberto 3 Jul 2025 ##### Sergio Alberto Stayed 3 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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