Title: Hotel Wayak Bacalar Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=76943834&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Wayak Bacalar Travelers find tranquility with indulgent spa treatments at this suburban retreat, or soak up sunshine at the on-site beach club for a perfect escape ## Photo gallery for Hotel Wayak Bacalar ![Outdoor dining - Hotel Wayak Bacalar (Bacalar)](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/a924cd59.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/a08c0074-d193-4c10-8d48-46cedf21b837-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Exterior - Hotel Wayak Bacalar (Bacalar)](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/0a46a9fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Cabin | Minibar, free WiFi, bed sheets - Hotel Wayak Bacalar (Bacalar)](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/b855fea5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Wayak Bacalar (Bacalar)](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/6739be3c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Wayak Bacalar offers a serene suburban getaway with free English breakfast and a lovely garden. Enjoy spa treatments, relax in the outdoor area, or visit the bar and restaurant. The property provides in-room WiFi, extended parking, and luggage storage. ## Reviews 8.8 Excellent ## Popular amenities - On private beach - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=76943834&PinnedHotelID=76943834&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Standard Double Room | Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/1b59cdf4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.8 Excellent 3 reviews ### Highlights Balcony Air conditioning TV Rainfall showerhead Private bathroom Champagne service Minibar Satellite channels - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Cabin ![Panoramic Cabin | Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/6d6a099f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Cabin ### Highlights Balcony Air conditioning TV Rainfall showerhead Private bathroom Champagne service Minibar Satellite channels - 215 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ### View all photos for Panoramic Studio Suite ![Panoramic Studio Suite | Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/77000000/76950000/76943900/76943834/ab02b1ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite ### Highlights Balcony Air conditioning TV Rainfall showerhead Private bathroom Champagne service Minibar Satellite channels - 377 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Hotel-Kaan-Bacalar.h76943834.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Hotel-Kaan-Bacalar.h76943834.Hotel-Information) ## About the area Located in Bacalar, Hotel Wayak Bacalar is in the suburbs and on a private beach. Municipal Spa of Bacalar and Chetumal Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Bacalar and Laguna Bacalar Ecological Park. Manatee Sanctuary and Santuario del Manati are also worth visiting. [Visit our Bacalar travel guide](https://www.expedia.co.uk/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.72336%2C-88.36403&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qVFZcx3GEgJFCTb0dcK51CtCxT0=) Blvd. Costero Km 26 Manzana 1, Seccion 5, Lote 43/44, Bacalar, QROO, 77930 ### What's nearby - Lake Bacalar \- 4 min drive \- 0.9 miles - Laguna Bacalar Ecological Park \- 13 min drive \- 5.1 miles - Municipal Spa of Bacalar \- 15 min drive \- 6.2 miles - Cenote Cocalitos \- 18 min drive \- 8.2 miles - Cenote Azul \- 18 min drive \- 8.4 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 49 min drive ### Restaurants - ‪asadero el establo - ‬6 min drive - ‪Las Miches De La 1 - ‬8 min drive - ‪Marisqueria El Taco Loco - ‬5 min drive - ‪Pueblo Pirata - ‬4 min drive - ‪Mistura - ‬8 min drive ## About this property ### Hotel Wayak Bacalar Hotel near Lake Bacalar A garden, an outdoor entertainment area and a bar are just a few of the amenities provided at Hotel Wayak Bacalar. Treat yourself to a massage or other spa services. Enjoy on-site activities, such as motor boating and kayaking. In addition to a restaurant, guests can connect to free in-room WiFi. You'll also find perks such as: - Free self-parking and extended parking - Cooked-to-order breakfast (surcharge), a free beach club on-site and motorised watercraft on-site - Smoke-free property and outdoor furniture Room features All guest rooms at Hotel Wayak Bacalar include comforts, such as air conditioning, in addition to amenities, such as free WiFi and minibars. More amenities include: - Bathrooms with rainfall showers and shampoo - 50-inch TVs with satellite channels - Balconies and daily housekeeping ## Similar properties ![In-room safe, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/124000000/123610000/123605500/123605447/a8171e07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xuun Bacalar Mario Villanueva Madrid - Breakfast included - Spa - Parking included - Free Wi-Fi 8.0 Very good 1 review £85 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=123605447&PinnedHotelID=123605447&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/43000000/42350000/42347400/42347317/412f652d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zelune Luxury Lagoon Resort Bacalar Adults only Bacalar - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 5 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=42347317&PinnedHotelID=42347317&HadPinnedHotel=true®ionId=-1&adults=2) ![Dock](https://images.trvl-media.com/lodging/116000000/115970000/115969700/115969692/2bb6f070.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Isabel Bacalar Bacalar - 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Air-conditioning - Laundry room 8.4 Very good 5 reviews £87 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=120424933&PinnedHotelID=120424933&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/121000000/120390000/120380900/120380831/7ad9e0f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sujuy Ha Hotel Boutique Xul-Ha - Breakfast included - Free Wi-Fi - Restaurant - Bar 10 Exceptional 1 review £157 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=120380831&PinnedHotelID=120380831&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/3441386c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Awazul Bacalar Bacalar - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 6.6 66 reviews £63 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand](https://images.trvl-media.com/lodging/121000000/120520000/120518500/120518410/fa65fd6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kuuch Kaanil Villas Eco-romanticas Bacalar - On private beach - Pool - Breakfast included - Spa 10 Exceptional 2 reviews £132 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=120518410&PinnedHotelID=120518410&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/70000000/70000000/69994400/69994364/44a651eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Circulo Bacalar Bacalar - Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 43 reviews £146 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=69994364&PinnedHotelID=69994364&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/c9a57d11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Búho Lagoon Bacalar Bacalar - On private beach - Free Wi-Fi - Restaurant - Air-conditioning 7.8 Good 17 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Free extended parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 8:30 AM to noon for a fee: MXN 150 to 400 for adults and MXN 150 to 400 for children - A bar/lounge - A restaurant - Couples/private dining - Snack bar/deli ### Things to do - Free beach club - Kayaking - Motor boating - Personal motorised watercraft ### Family friendly - Snack bar/deli ### Conveniences - Limited-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Outdoors - Garden - On a private beach - Outdoor entertainment area - Outdoor furniture ### Spa - Couples treatment rooms - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch TV with satellite channels ### Food and drink - Champagne service - Minibar ### More - Access via exterior corridors - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:30 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 8:00 AM - 9:30 PM Front desk staffed during limited hours If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 500.0 per day. Cots (infant beds) are available for MXN 500.0 per day ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 150 to 400 for adults and MXN 150 to 400 for children - Crib (infant bed) fee: MXN 500.0 per day - Rollaway bed fee: MXN 500.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Kaan Bacalar Hotel Wayak Bacalar Hotel Hotel Wayak Bacalar Bacalar Hotel Wayak Bacalar Hotel Bacalar Hotel Wayak Bacalar All Inclusive ## Frequently asked questions ### Is Hotel Wayak Bacalar pet-friendly? ### How much is parking at Hotel Wayak Bacalar? ### What time is check-in at Hotel Wayak Bacalar? ### What time is check-out at Hotel Wayak Bacalar? ### Where is Hotel Wayak Bacalar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Wayak Bacalar Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Amenities ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 48 8 - Good 17 6 - Okay 5 4 - Poor 5 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### stephanie 27 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great for small kids. Restaurant on the property was very good. Quiet and relaxing place and great for families. ##### stephanie Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### tachir 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities My first time and everything was amazinggggggg everything …from stay to food to service to staff to how the pictures looked…definetly come back …I leave with a huge smile ##### tachir Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Maria 25 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities Access to the lake, beautiful ##### Maria Stayed 5 nights in Nov 2023 ### 10/10 Excellent #### DAVID 26 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing view of the lake from the property. It’s located in one of the best areas of the lake to enjoy the shallow clear waters. Hotel breakfast was delicious ##### DAVID Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Katherine 10 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel and excellent staff. Beautiful spot to relax don't forget your bug spray. :) ##### Katherine Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Ruben 2 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The property serenity, staff was very attentive. Pleasure speaking with the owners. Overall experice was awesome! ##### Ruben Stayed 3 nights in Jun 2023 ### 8/10 Good #### Nimrod 31 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location, very friendly staff which is helpful. Access to lagoon is amazing and plenty of good advice to get from the staff over what to do. Rooms are big and comfortable. Could definitely benefit with some work bringing up to date, and renewal, and also some outdoor furniture for the balconies. ##### Nimrod Stayed 3 nights in Jan 2023 ### 10/10 Excellent #### Pavlo 22 Mar 2024 Liked: Property conditions & facilities Very good!!! ##### Pavlo Stayed 1 night in Mar 2024 ### 4/10 Poor #### Mark 9 Jul 2024 Liked: Cleanliness, staff & service #### Amazing location, needs some improvements Beautiful, secluded location! Loved the kayaks, hammocks in the water and restaurant on the water. The road in is terrible- you need a SUV, even with that it’s scary, huge ruts in the road. Bring bug spray, mosquitoes are so bad. No water pressure for shower or sink and it smelt awful, like sulphur. ##### Mark Stayed 2 nights in Jul 2024 ### 6/10 Okay #### David 5 Jan 2023 Disliked: Amenities The road entrance for the hotel needs work, two small packets of shampoo, two towels(reserved for 4 people)i had breakfast included they say i didn't, had to pay for it. ##### David ### 8/10 Good #### Trevor 24 Nov 2023 Liked: Cleanliness, staff & service, amenities The dock and food were amazing. The staff was friendly and the location was perfect. Not too close to town so it was nice and quiet. The rooms were very basic. The room layout and decor could be improved. There were no bedside lamps or charging points. You had to go across the room to turn off the lights. Shower curtains were flimsy and falling off. If they added a little love to the rooms, this would be a perfect 10. ##### Trevor Stayed 2 nights in Nov 2023 ### 8/10 Good #### Philip 19 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What I liked: Beautiful view. Right on Lake Bacalar. The restaurant has very good food. Friendly people. The entrance to get into the lake was very easy. Several areas to enter the lake. WIFI service was very good. Rooms were very spacious. Rooms were cleaned daily. The grounds were clean and nicely decorated with plenty of beach chairs by the lake. Only two negatives for us: the TV in one of our rooms didn’t work for our stay (the staff tried to fix several times and couldn't get it to work) and the property can be difficult to get around for someone with mobility problems (no level walking paths, a step to get into bathroom, stairs and inclines to get anywhere). ##### Philip Stayed 3 nights in Apr 2024 ### 4/10 Poor #### Mario or Ana 29 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible!! Starting with the manager, he didn't have answers about simple questions. The food is bad and very limited, you order something and the side items don't get served with the plate, but yet they will charge the same amount as on the menu. The bar has no stock, poor selection of beer, no wine etc. The only reason for 1 star is for the location. The road to get to the hotel from the highway is dangerous and if you order from outside restaurants they will charge extra due to the condition of the road. ##### Mario or Ana Stayed 2 nights in Sep 2024 ### 8/10 Good #### María de jesus Ayala 10 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities El lugar es increible, tiene hermosa vista a la laguna, esta un poco alejado del centro pero es un lugar tranquilo para descansar y disfrutar, la comida es buena sin embargo no cuentan con todo lo que ofrecen en la carta, el personal es amable, las habitaciones son espaciosas y cuentan con frigobar, recomindo llevar algo de botana propia y bebida ##### María de jesus Ayala Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Laura 18 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wunderschöne Lage direkt an der Lagune, inkl. Stand-Up-Paddle oder Kanu. Sehr leckeres Frühstück, perfekt um zu entspannen. ##### Laura Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Elias 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel eco turístico con ambiente muy agradable, confortable y las instalaciones te ayudan a relajarte y olvidarte del trabajo ##### Elias Stayed 2 nights in Dec 2024 ### 8/10 Good #### Jorge 15 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities El camino para llegar (terracería) está en muy mal estado. ##### Jorge Stayed 2 nights in Aug 2024 ### 8/10 Good #### MARICELA 8 Aug 2024 Liked: Amenities, property conditions & facilities La Laguna espectacular ##### MARICELA Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### MARICELA 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La Laguna e instalaciones 10 de 10\. El único inconveniente es que para llegar los señalamientos son pocos, el camino de entrada es horrible, lodoso, se atascan los autos. Y así como lo observamos si no es con camioneta no entras. El personal es atento y servicial pero creo que insuficiente. ##### MARICELA Stayed 4 nights in Jul 2024 ### 8/10 Good #### Roberto 25 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service El acceso al hotel está en muy malas condiciones, riesgo de atascarse con el barro para él que trae auto. La recepción de huéspedes no hay, tiene que bajar al área de restaurante a buscar al personal para que te atiendan. La instalaciones hermosas, el lugar maravilloso y la comida buena. ##### Roberto Stayed 2 nights in Jul 2024 ### 4/10 Poor #### Albino Alvarez 22 Jul 2024 Disliked: Cleanliness, amenities, property conditions & facilities Muy caro el hospedaje. Sus instalaciones no lo ameritan. Falta un supervisor de instalaciones. Un gerente que vigile todo el funcionamiento del hotel. Los trabajadores hacen su mejor esfuerzo pero nadie los supervisa. Los dueños del luigar están ausentes. Sus teléfonos del hotel no funcionan. Nunca pudimos comunicarnos con ellos desde la Ciudad de México. ##### Albino Alvarez Stayed 7 nights in Jul 2024 ### 8/10 Good #### Karla Karina 20 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities En si el hotel está magnífico, excelente personal , la comida súper rica , limpieza , todo muy bien ! Solo que se batalla en dar con la propiedad , no hay señalización hacia el hotel, el GPS te manda por otra entrada que no es. Lo demás de 10 ! ##### Karla Karina Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### Francisco 20 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort A la llegada nos dieron una habitación provisional (que no contaba con las condiciones adecuadas), toda vez que no tenían registrada nuestra llegada, tampoco tenían bebidas (muy limitadas opciones de cerveza en específico) y comida que ofrecían en la carta (como cochinita pibil). Asimismo no hay nadie que te atienda en recepción. Las palapas estaban sucias, sin limpiar. Al segundo día nos cambiaron de habitación y la regadera de la habitación no tenía potencia, tampoco nos pusieron ropa de cama completa (sábana de cajón), solo dos sábanas planas que se hacían bolas y terminamos durmiendo sobre el cubre colchón). Las instalaciones en general están muy abandondas, pero tienen una ubicación súper en la laguna (una de las cosas que valen la pena). La único rescatable es la excelente atención de Gerardo y Toño, que trataron en todo momento de hacer lo mejor con lo que tenían. ##### Francisco Stayed 3 nights in Jul 2024 ### 6/10 Okay #### AUGUSTO 11 Jul 2024 Liked: Property conditions & facilities, room comfort #### Mal cambio de administracion Derivado del cambio de administracion la estancia no fue del todo la esperada, demaciados mosquitos en recepción y habitaciones, no ofrecen repelente en recepción ni cuentan con Copal para auyentarlos, no hicieron la limpieza del cuarto un día y a la habitación de a lado que era de mis hijos si la hicieron,los kayak que antes no cobraban ahora se cobran. ##### AUGUSTO Stayed 2 nights in Jul 2024 ### 8/10 Good #### Juan 4 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Muy bien pero muchos mosquito y se fue la luz ##### Juan Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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