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Best Western Le Donjon Les Remparts - Carcassonne Hotels
Rating: 4.0 Stars
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Best Western Le Donjon Les Remparts

2 Rue du Comte Roger, Carcassonne - Map
"Cozy motel but No aircon and poor checkout "
Located inside the medieval city, very crowded location (think Disneyworld during summer vacation). it took 75 minutes from checkout until we could be driven to our car in their parking lot. It's a 20-25 minute walk on large cobblestone streets up and down steep inclines so not recommended if you have luggage or children/strollers/elderly/etc. Secondly, There was no air con in either of the two rooms we had. I complained to the front desk staff and they said it was an isolated incident. I asked to change rooms but they said they were "fully booked". The neighbor in the room next to us was also complaining to the management about the lack of air con (I overheard him complaining because I had my room door open for air circulation.). The desk person got me a fan that had a broken pedestal so was leaning precariously to one side. The neighbor got a fan too. It was just blowing hot air around. Upon checkout, which took entirely too long, an elderly couple was arguing with the front desk girls that it is too hot in their room due to nonfunctioning air con. It was obvious at that point that this was a hotel wide problem but guests were being told that it's only an isolated incident in their room. On the plus side, it's located inside the walls of the medieval city but you'll have to decide whether that outweighs the cons.
Traveller from New Jersey
Located inside the walls of the Cité, Best Western Le Donjon is within 200 meters of Château Comtal and Basilique …More

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