Title: Pont Levis Hôtel By Franck Putelat Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pont Levis Hôtel By Franck Putelat Hotel in Carcassonne with 24-hour business centre and 24-hour front desk ## Photo gallery for Pont Levis Hôtel By Franck Putelat ![Courtyard - Pont Levis Hôtel By Franck Putelat (Carcassonne)](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/28d5cd9e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Courtyard - Pont Levis Hôtel By Franck Putelat (Carcassonne)](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/5080a3a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room (Jacuzzi) | Premium bedding, in-room safe, individually decorated, blackout curtains - Pont Levis Hôtel By Franck Putelat (Carcassonne)](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/c3b337ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers - Pont Levis Hôtel By Franck Putelat (Carcassonne)](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/3427d283.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Pont Levis Hôtel By Franck Putelat (Carcassonne)](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/e455fd85.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pont Levis Hôtel By Franck Putelat is in a shopping district with a sun-kissed terrace and gardens. Enjoy spa treatments, free high-speed WiFi, and bike rentals. Multilingual staff offer tour assistance to help you explore the area. ## Reviews 9.4 Exceptional ## Popular amenities - Bar - 24/7 front desk - Breakfast available - Pet-friendly £105 includes taxes & fees 18 Dec - 19 Dec ## Room options ### Check availability for these dates Tonight [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=7662558&PinnedHotelID=7662558&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ### View all photos for Superior Room ![Superior Room | Premium bedding, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/d4da6f7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Individually decorated Air conditioning Free cots/infant beds LED TV Premium bedding Blackout curtains Rainfall showerhead - 226 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Premium Double Room ![Premium Double Room | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/a0bd07b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room 8.8 Excellent 5 reviews ### Highlights Soundproofed Individually decorated Air conditioning Free cots/infant beds LED TV Premium bedding Blackout curtains Private bathroom - 204 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Junior Suite, Terrace ![Junior Suite, Terrace | Premium bedding, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/dfdc5a6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Terrace 10.0 Exceptional 2 reviews ### Highlights Terrace Soundproofed Individually decorated Air conditioning Free cots/infant beds LED TV Premium bedding Blackout curtains - 258 sq ft - Sleeps 3 - 1 King Bed OR 1 Double Sofa Bed ### View all photos for Junior Suite (Jacuzzi) ![Junior Suite (Jacuzzi) | Premium bedding, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/26723d36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Jacuzzi) ### Highlights Soundproofed Individually decorated Air conditioning Free cots/infant beds LED TV Premium bedding Blackout curtains Day bed - Sleeps 3 - 1 King Bed OR 1 Double Sofa Bed ### View all photos for Superior Room (Jacuzzi) ![Superior Room (Jacuzzi) | Premium bedding, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/8000000/7670000/7662600/7662558/443901da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Jacuzzi) ### Highlights Soundproofed Individually decorated Air conditioning LED TV Premium bedding Blackout curtains Rainfall showerhead Bathrobes - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCarcassonne-Hotels-Pont-Levis-Hotel-By-Franck-Putelat.h7662558.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCarcassonne-Hotels-Pont-Levis-Hotel-By-Franck-Putelat.h7662558.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.20573%2C2.36705&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3SjblFdJ-Bk4StPitILIcFF3AiA=) 40 chemin des Anglais, Carcassonne, Aude, 11000 #### What's nearby - Historic Fortified City of Carcassonne \- 2 min walk \- 0.1 miles - Château Comtal \- 2 min walk \- 0.1 miles - Narbonnaise Gate \- 3 min walk \- 0.2 miles - Le Musée de la Torture de Carcassone \- 3 min walk \- 0.2 miles - Aude Gate \- 6 min walk \- 0.4 miles #### Getting around - Carcassonne Station - 8 min drive - Carcassonne (CCF-Pays Cathare) - 7 min drive #### Restaurants - ‪Bar Restaurant le Sénéchal - ‬4 min walk - ‪La Taverne du Chateau - ‬3 min walk - ‪Comte Roger - ‬5 min walk - ‪La Girouette - ‬3 min walk - ‪Le Trouvère - ‬4 min walk ## About this property ### Pont Levis Hôtel By Franck Putelat Upscale hotel in a shopping district At Pont Levis Hôtel By Franck Putelat, you can look forward to a terrace, a garden and a bar. Treat yourself to spa services, such as a body treatment, a manicure/pedicure or a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour business centre. Other perks at this hotel include: - An outdoor pool, along with sunloungers and pool umbrellas - Buffet breakfast (surcharge), bike hire and self-parking (surcharge) - Smoke-free property, a lift and luggage storage - Multilingual staff, a front desk safe and tour/ticket information Room features All rooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. Other amenities include: - Bathrooms with designer toiletries and hairdryers - 83-cm LED TVs with cable channels - Electric kettles and daily housekeeping ## Similar properties ![Interior detail](https://images.trvl-media.com/lodging/5000000/4460000/4457100/4457024/79dbd857.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel du Château & Spa Gemology City of Carcassonne - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 466 reviews £100 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-29&selected=4457024&PinnedHotelID=4457024&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/440000/438500/438449/d1fc9d78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel de la Cité Carcassonne - MGallery Collection City of Carcassonne - Pool - Spa - Pet-friendly - Free WiFi 9.4 Exceptional 848 reviews £230 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=438449&PinnedHotelID=438449&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/20000/14900/14845/ae9083d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Le Donjon - 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Free WiFi 9.4 Exceptional 273 reviews £104 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=459&PinnedHotelID=459&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4330000/4322800/4322726/8c4125b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Montmorency Carcassonne - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 580 reviews £53 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2026-01-15&selected=4322726&PinnedHotelID=4322726&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/49000000/48810000/48806000/48805980/bd748743.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SOWELL COLLECTION Hôtel du Roi & SPA Carcassonne - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 505 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=48805980&PinnedHotelID=48805980&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite, Hot Tub | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11840000/11834400/11834358/434fb033.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Restaurant Le Parc Franck Putelat Carcassonne - Spa - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 98 reviews £211 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=11834358&PinnedHotelID=11834358&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/22000000/21730000/21722900/21722825/58d2e972.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SOWELL HÔTELS Les Chevaliers Carcassonne - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 592 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=21722825&PinnedHotelID=21722825&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1430000/1429500/1429471/a0bb554b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Du Pont Vieux Carcassonne - Free WiFi - Air conditioning - Breakfast available - Parking available 9.6 Exceptional 1,001 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=1429471&PinnedHotelID=1429471&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Parking on site (EUR 15 per day) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 18 for adults and EUR 9 for children - A bar/lounge - Couples/private dining ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business centre ### Outdoors - Garden - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Spa - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - 1 building - 2 floors - Built in 2013 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 83-cm LED TV with cable channels ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle ### More - Air conditioning (climate-controlled) - Individual decor - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 15 per pet, per night Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 25.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9.00 for children - Self-parking fee: EUR 15 per day - Pet fee: EUR 15 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: EUR 25.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds This property accepts credit cards and cash Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children under 12 years old are not allowed in the swimming pool without adult supervision ### National rating This property has received its official star rating from the French Tourism Development Agency, ATOUT France. ### Property is also known as Pont Levis Pont Levis Carcassonne Pont Levis By Franck Putelat Pont Levis Hôtel Carcassonne Pont Levis Hôtel By Franck Putelat Hotel Pont Levis Hôtel By Franck Putelat Carcassonne Pont Levis Hôtel By Franck Putelat Hotel Carcassonne ## Frequently asked questions ### Does Pont Levis Hôtel By Franck Putelat have a pool? ### How much does it cost to stay at Pont Levis Hôtel By Franck Putelat? ### Is Pont Levis Hôtel By Franck Putelat pet-friendly? ### How much is parking at Pont Levis Hôtel By Franck Putelat? ### What time is check-in at Pont Levis Hôtel By Franck Putelat? ### What time is check-out at Pont Levis Hôtel By Franck Putelat? ### Where is Pont Levis Hôtel By Franck Putelat located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pont Levis Hôtel By Franck Putelat Reviews ## Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 121 8 - Good 43 6 - Okay 7 4 - Poor 3 2 - Terrible 0 ### 9.4/10 Cleanliness ### 9.6/10 Staff & service ### 9.0/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Craig 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable beds, great location and very close to restaurants and sights. ##### Craig Stayed 2 nights in Oct 2025 ### 8/10 Good #### Andrew 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a clean well run hotel with lovely, helpful staff and great breakfasts ##### Andrew Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Greg 22 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice accommodation. Very convenient access to the old city. ##### Greg Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Clare 16 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Location. Wonderful facility. This was a wonderful spot. Steps…..literally across the street……from the main gate into the old city. Everyone was helpful…..parking is easy…..loved it. ##### Clare Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Erin 9 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely outdoor pool, beautiful views of the castle, and convenient private parking lot. ##### Erin Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Michelle 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic location for access to the Castle! 5 minutes to walk back for a swim and beautiful pool and grounds. Highly recommend! ![On the chair outside my room.](https://a.travel-assets.com/ugc/hotel-reviews/9bb044ab-33b7-4c3b-99d2-3dbbaca52cd0-1755430679033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![By the pool. ](https://a.travel-assets.com/ugc/hotel-reviews/c3633ef9-1633-489b-bdce-f514aed7aa3e-1755430680941.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/506cce0c-41b9-470e-b1c4-380780b1407e-1755430674386.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b53ddec1-3ee9-4999-b126-e01315633e46-1755430680347.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michelle Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Jackie 11 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic and 5 min away from the Mideival castle ##### Jackie Stayed 1 night in Jun 2025 ### 10/10 Excellent #### James 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location next to the fortress, excellent friendly staff, nice sized comfortable room and bed. Only complaint is there was not even a drawer to unpack any of your luggage. We are literally living out of our suitcases as there was nowhere to put stuff. Other than that we still highly recommend. ##### James Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Vicki 13 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent boutique hotel with impeccable service and a wonderful location ##### Vicki Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Ben 3 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful little hotel next to the walls of carcassone castle. Great spot with pool and rooms with decks ( worth it). Only complaint is rooms are tight for two pieces of luggage and not a huge fan of only hand held showers( although my wife loved the bath and shower..is romantic..note this has a 2 star Michelin restaurant attached but only open Tuesday to Saturday. ##### Ben Stayed 1 night in May 2025 ### 10/10 Excellent #### Kimberlee 14 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities The property was well taken care of, the staff was excellent, the location was superb. ##### Kimberlee Stayed 2 nights in Sep 2022 ### 8/10 Good #### Gillian 25 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location within 3 minute walk of the city entrance and also great views if you walk up the hill in the garden. Receptionist was very friendly & helpful. We arrived early expecting to just leave our bags however it was a nice touch for them to let us in the room early. Great private secure parking inside the grounds for €15 per night and able to come and go as you please. Rooms adequate for a night. Strange layout (standard room) with the WC on one side of the room and the wash basin on the other, bit inconvenient to wash your hands after using the WC, especially in the middle of the night, if you turn on the light you wake partner or trip over as you can't see where your are going if you don't. Pillows were synthetic lumpy & uncomfortable could do with replacing. Toiletries were minimal 2 in 1 one body hair shampoo & hand wash that's it. All in all an pleasant stay but small things could improve it such as the pillows. ![View from garden](https://a.travel-assets.com/ugc/hotel-reviews/236b5597-5fd5-48e1-8f2f-80f96c810ae7-1761401200164.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gillian Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Heidi 13 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Right across from the medieval city. Easy walk to the town center. Staff was exceptional! ##### Heidi Stayed 1 night in Jul 2024 ### 8/10 Good #### Jonathan 13 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for access to the castle. Also short walk to the new town area. Friendly staff. Comfortable room. ##### Jonathan Stayed 1 night in Jul 2024 ### 10/10 Excellent #### David 7 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities I would highly recommend this hotel. Perfect location to see Carcassonne. Wonderful pool, too. The staff is excellent from check in to when you leave. ##### David Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Pamela 30 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were excellent ##### Pamela Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Mark 7 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location & lovely staff Great hotel, so close to the entrance to the medieval city. The reception were so helpful and booked a fabulous restaurant for us. Also we were able to park our camper van securely which was good. We will return and dine at the sister hotel’s restaurant next time ##### Mark Stayed 1 night in Jul 2024 ### 8/10 Good #### anthony 9 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### C I would of liked the pool to be heated and as they offer boots for the garden we were not sure where that was. ##### anthony Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Natalie 24 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Oasis of calm in close proximity to Carcassonne Beautiful and peaceful hotel but in such close proximity to the medieval city. However the highlight was the staff - so accommodating and friendly. Can’t recommend this hotel highly enough. ##### Natalie Stayed 3 nights in Aug 2023 ### 8/10 Good #### Joanne 13 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location to Cite is perfect---just across the parking lot. The parking offered by the hotel is also convenient and safe. They were very helpful in making reservations for one of the Putelat restaurants, which was an excellent experience. ##### Joanne Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### marco 24 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities X ##### marco Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Angela 8 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A lovely hotel with very close proximity to the castle gate . Safe and private parking Very helpful staff .We didn’t use the restaurant at all so I can’t comment on that . Gorgeous chilled ,cat , Pom-pom asleep in the reception . ##### Angela Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Lee 6 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location close to the gates of the walled city. Easy parking once the system is explained. Enter the public car park gates at the front of hotel, park and walk to reception where the correct tickets can be obtained for parking. 15€ per night charge. Rooms are immaculate and have a small fridge and pod coffee machine. Decor is excellent and has deck access to most rooms. Good if you smoke, not if you don’t. Reception was efficient and polite. Note the bath had a hand held shower with no facility for hands free use. The drinks and breakfast are overpriced and underwhelming when there are bars and cafes just inside the walls. Definitely worth the stay except for the shower. ##### Lee Stayed 2 nights in Oct 2024 ### 8/10 Good #### Florian 9 Aug 2025 Liked: Cleanliness, staff & service, amenities Le room service n'est pas pratique : il doit être réservé la veille et consiste en un menu surprise obligatoire. La literie est très confortable. ##### Florian Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Scott 2 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Right outside entrance to walled city, so convenient. 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