Skip to main content

Mercure Carcassonne la Cite Hotel

4.0 star property
Travelers sip local cuisine and refreshing cocktails at this stylish retreat, where a peaceful garden and scenic views create the perfect relaxation spot

Choose dates to view prices

Mercure Carcassonne la Cite Hotel is steps from Château Comtal. Guests can enjoy meals at La Table de l'Olivier, relax poolside with drinks, or unwind on the garden terrace. The hotel offers in-room WiFi and dry cleaning, with staff consistently praised for their helpfulness.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is £126
includes taxes & fees
27 May - 28 May

You may also like

Ad

SOWELL COLLECTION Hôtel du Roi & SPA

Carcassonne
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
8.8 out of 10, Excellent, 524 reviews
The price is £152
includes taxes & fees
25 May - 26 May
SOWELL COLLECTION Hôtel du Roi & SPA
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About this property

Mercure Carcassonne la Cite Hotel

  • Upscale hotel near Château Comtal
  • Located close to Le Musée de la Torture de Carcassone and Narbonnaise Gate, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • You'll also find perks such as:
    • A seasonal outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Buffet breakfast (surcharge), an electric car charging station and meeting rooms
    • A lift, a front desk safe and multilingual staff
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 80 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Eco-friendly toiletries and hairdryers
    • TVs with satellite channels
    • Electric kettles, daily housekeeping and desks

Similar properties

Room, 2 Single Beds, Balcony | Pillow-top beds, in-room safe, desk, laptop workspace
Tribe Carcassonne
Carcassonne
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
8.4 out of 10, Very good, 1,001 reviews
The price is £115
includes taxes & fees
26 May - 27 May
Tribe Carcassonne
Compare similar properties

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 8:30 PM.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on 27 May 2026 start from £126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Carcassonne la Cite Hotel?

Self-parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Checkout is at noon. Late checkout is available for EUR 40.

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 214 out of 317 reviews
Rating 8 - Good. 79 out of 317 reviews
Rating 6 - Okay. 18 out of 317 reviews
Rating 4 - Poor. 5 out of 317 reviews
Rating 2 - Terrible. 1 out of 317 reviews

Reviews

Verified

6/10 Okay

hussein

Liked: Staff & service, property conditions & facilities
The staff were great and location is very good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , lovely friendly staff, walkable to the city
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Our room with spacious and the staff was just super.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean facility, friendly staff.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with a marvelous location! Easy walking distance from the Cité!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Freydoun

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Alann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay

Make sure to make a reservation for dinner early. Beautiful grounds. Charming staff. Easy parking. Walkable to castle.
Stayed 1 night in Oct 2025
Verified

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff are very good on check in
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Luis

Liked: Staff & service
Didn’t have breakfast during my stay. Room was standard. Staff, was nice. Well located, walking distance from the citè.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jeyanthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very good hotel and reception staff
Stayed 1 night in May 2024
Verified

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect location for La Cité

Comfortable hotel in excellent location. Staff very attentive and friendly. Dinner in the restaurant was lovely. Excellent choices for buffet breakfast.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Stayed 1 night in Jan 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for visiting the old city.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Mercure, very helpful staff and the city of Carcassone was well worth the visit.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so close to the walled city and the staff were very helpful with everything we requested.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite service, nice restaurant
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very welcoming accommodation just down from the walls of the old city. The room was very comfortable, the staff helpful and the breakfast excellent.
Stayed 1 night in May 2024