Mercure Carcassonne la Cite Hotel

Photo gallery for Mercure Carcassonne la Cite Hotel

Featured image
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
In-room safe, blackout curtains, soundproofing, iron/ironing board
In-room safe, blackout curtains, soundproofing, iron/ironing board
In-room safe, blackout curtains, soundproofing, iron/ironing board

Overview of Mercure Carcassonne la Cite Hotel

UNESCO Sustainable Travel Pledge

Mercure Carcassonne la Cite Hotel

4.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

Explore the area

  • Popular LocationChateau Comtal4 min walk
  • Popular LocationNarbonnaise Gate5 min walk
  • Popular LocationAude Gate7 min walk
  • AirportCarcassonne (CCF-Pays Cathare)18 min drive

Choose dates to view prices

About this area

Carcassonne

Located in Carcassonne, Mercure Carcassonne la Cite Hotel is in the city centre and near the airport. Basilica of St. Nazaire and St. Celse and Chateau Comtal are notable landmarks, and if an activity is on the agenda, visit Carcassonne Golf. Don't miss out on a visit to Basilica of Saint-Nazaire. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Le Musee de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk
  • Basilica of Saint-Nazaire - 11 min walk

Getting around

  • Carcassonne Station - 7 min drive
  • Carcassonne (CCF-Pays Cathare) - 18 min drive

Restaurants

  • La Vicomte — 1 min walk
  • Brasserie Cafe Lucien - 6 min walk
  • Auberge de Dame Carcas - 6 min walk
  • Maison Du Cassoulet - 6 min walk
  • La Table d'Alaïs - 7 min walk

About this property

Mercure Carcassonne la Cite Hotel

4-star romantic hotel near Chateau Comtal
This smoke-free hotel features a restaurant, a bar/lounge and a poolside bar. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and dry cleaning are on-site. All 80 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, TVs come with satellite channels, and guests will also find coffee makers and free newspapers. Housekeeping is available on request.
Mercure Carcassonne la Cite Hotel offers 80 forms of accommodation with a safe and free newspapers. Satellite televisions are provided.

This Carcassonne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: EUR 15 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 3

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards

We should mention

The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 279 out of 668 reviews
5 - Excellent 42%
Rating 4 - Good. 303 out of 668 reviews
4 - Good 45%
Rating 3 - Okay. 58 out of 668 reviews
3 - Okay 9%
Rating 2 - Poor. 22 out of 668 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 668 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, room comfort
Very much needs improvement
On arrival given a room that had not been serviced but was rectified very quickly. First morning of breakfast shouted out by a middle aged female member of staff instead of explained to us , Extremely rude and unnecessary. Long wait at bar for service.
Stayed 4 nights in Oct 2021

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Premier inn is actually better than this
Somewhat tired hotel. Quite basic and our room was v small. Our room had not been aired for sometime. Front desk staff were helpful enough but the restaurant staff had little patience for our slow and badly pronounced French - maybe they recently worked in Paris and brought their bad tempers with them? Restaurant food was okay. I was thinking of another night before actually arriving but was quite pleased to be leaving the next day.
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was cordial and I felt very welcomed. Its at walking distance to the village. Great Stay!
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

5/5 Excellent

Stayed 1 night in Jan 2021