expedia

Overview of Mercure Carcassonne la Cite Hotel

Photo gallery

Featured image
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
In-room safe, blackout curtains, soundproofing, free WiFi
In-room safe, blackout curtains, soundproofing, free WiFi
In-room safe, blackout curtains, soundproofing, free WiFi

Mercure Carcassonne la Cite Hotel

4 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationChateau Comtal4 min walk
    Popular LocationNarbonnaise Gate5 min walk
    Popular LocationBasilica of Saint-Nazaire11 min walk
    AirportCarcassonne (CCF-Pays Cathare)18 min drive

Choose dates to view prices

  • Superior Twin Room, Multiple Beds

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 2 Single Beds and 1 Double Sofa Bed
    More detailsSuperior Twin Room, Multiple Beds
  • Premium Double Room, 1 Double Bed with Sofa bed (Privilege)

    4.9/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More detailsPremium Double Room, 1 Double Bed with Sofa bed (Privilege)
  • Twin Room, Classic Twin Room, 2 Single Beds

    4.2/5 guest room rating

    Room amenities

    • Sleeps 2
    • 2 Single Beds
    More detailsTwin Room, Classic Twin Room, 2 Single Beds
  • Classic Double Room, 1 Double Bed

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room, 1 Double Bed

About this area

Carcassonne

Located in Carcassonne, Mercure Carcassonne la Cite Hotel is in the city centre and near the airport. Museum of Book Arts and Crafts and Moulin à Papier de Brousses are cultural highlights, and some of the area's landmarks include Basilica of St. Nazaire and St. Celse and Narbonnaise Gate. Basilica of Saint-Nazaire and Écluse d'Herminis are also worth visiting. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Aude Gate - 7 min walk
  • Basilica of St. Nazaire and St. Celse - 9 min walk
  • Basilica of Saint-Nazaire - 11 min walk

Getting around

  • Carcassonne Station - 6 min drive
  • AirportCarcassonne (CCF-Pays Cathare) - 18 min drive

Restaurants

  • La Vicomte — 1 min walk
  • Maison Du Cassoulet - 6 min walk
  • La Maison De La Blanquette - 6 min walk
  • La Courtine - 6 min walk
  • Château Comtal and remparts in Carcassonne - 7 min walk
View in a map

About this property

Mercure Carcassonne la Cite Hotel

Romantic hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities. All 80 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, TVs come with satellite channels, and guests will also find coffee/tea makers and free newspapers.
Mercure Carcassonne la Cite Hotel offers 80 forms of accommodation with a safe and free newspapers. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Seasonal outdoor pool

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Free newspapers
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 4 December 2020 to 6 December 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Can I cancel my reservation for free at Mercure Carcassonne la Cite Hotel and receive a full refund?
Yes, Mercure Carcassonne la Cite Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Carcassonne la Cite Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Carcassonne la Cite Hotel?
As of 25 Jan 2021, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on 19 Feb 2021 start from £60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Carcassonne la Cite Hotel have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 8:30 PM.
Is Mercure Carcassonne la Cite Hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day.
How much is parking at Mercure Carcassonne la Cite Hotel?
Self-parking is free at this property.
What time is check-in at Mercure Carcassonne la Cite Hotel?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Mercure Carcassonne la Cite Hotel?
Checkout is at noon. Late checkout is available for EUR 40 (subject to availability).
Where is Mercure Carcassonne la Cite Hotel located?
Located in the heart of Carcassonne, this romantic hotel is within a 5-minute walk of Chateau Comtal and Narbonnaise Gate. Aude Gate and Basilica of St. Nazaire and St. Celse are also within 10 minutes. Carcassonne Station is 27 minutes by foot.
4.2
Very good
Rating 5 - Excellent. 249 out of 600 reviews
5 - Excellent 42%
Rating 4 - Good. 274 out of 600 reviews
4 - Good 46%
Rating 3 - Okay. 52 out of 600 reviews
3 - Okay 9%
Rating 2 - Poor. 20 out of 600 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 600 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of this hotel is perfect for exploring Carcassonne. We had a comfortable room overlooking the garden. It’s pet friendly and has parking on site. The staff were helpful and the basic breakfast was plenty for us.
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet atmosphere, friendly staff. Easy access to the Cite of Carcassonne.
Stayed 1 night in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a fantastic location.
Stayed 1 night in Jul 2020

See similar properties

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code