Search Golf Hotels in Carcassonne

Excllent location and staff very polite and helpful

This hotel is perfectly situated, loads of restaurants around it, it s a 10 mn walk from the Narbonne Gate to enter the Cité, breath taking view of the Cité from the rooftop! a real gem! Really nice entry, rooms are clean and big enough, breakfast is great: you can have soya milk, everything is home made (jams, apple sauce, cakes...) I highly recommend this hotel!! Thank you very much!

Was on ok stay, just the WIFI needs to be improved.

arrêt a Carcassonne pour une journée , la chambre était bien équipée et propre.

Nice and very central property within the walls of

The location of this hotel is perfect for exploring Carcassonne. We had a comfortable room overlooking the garden. It’s pet friendly and has parking on site. The staff were helpful and the basic breakfast was plenty for us.

We visited during the Covid-19 pandemic so this review is affected by that, but we were disappointed in the hotel. The restaurant was closed so breakfast was served at tables in the lobby or a conference room on individual trays (sometimes without plates, and without the option to make different choices day to day) and insufficient cleaning of the tables was done between guests. Our hall area on the 5th floor had ceiling tiles missing and the light often did not work. The paperwork in the room implied that cleaning would only be done at the end of our stay to reduce interactions between staff and guests, however one day the cleaning staff came into the room unannounced which could have been embarrassing for everyone. The staff did not always wear masks which I believe was mandatory at the time. Outside of the pandemic issues, the pool area was smaller than implied from the photos online and was not as clean as expected. Also the separate toilet and bathroom layout is unusual and the toilet was very small!!! On the positive side the location is excellent for both the medieval city and the more modern area of town.

We decided to treat our family with a 2 night stay at this hotel. Upon arrival we were treated with kindness from the porter in the car park...everything after was not worthy of a 5 star experience. The staff failed to share with us a map of the city and events happening within the city walls. We found out about a free tour the hotel offers (which was fab) on accident. We asked for help finding vegetarian options to eat our second night and the staff was less than thrilled To help and when I asked if they could make a reservation it was clear she was unhappy and I just walked to the resteraunt myself to speak with them. The air conditioner in the room was not working properly. Overall (besides the Porters) the staff could not be bothered...we called for towels...no towels...we ordered drinks outside...the waiter forgot...again I feel as though we paid for service we clearly did not receive and to be honest part of me wondered if it was because of our nationality....we have been living in France for two years so it's not that I need to adjust my expectations either. This experience was unexceptionable for a 5 star establishment.