Doubletree by Hilton Carcassonne

Photo gallery for Doubletree by Hilton Carcassonne

Lobby
Indoor pool
Indoor pool
Indoor pool
Balcony

Overview of Doubletree by Hilton Carcassonne

Doubletree by Hilton Carcassonne

5.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
2 Rue Des Calquieres, Carcassonne, Occitanie, 11000

Explore the area

  • Popular LocationAude Gate12 min walk
  • Popular LocationNarbonnaise Gate12 min walk
  • Popular LocationChateau Comtal12 min walk
  • AirportCarcassonne (CCF-Pays Cathare)15 min drive

Choose dates to view prices

About this area

Carcassonne

Located in Carcassonne, Doubletree by Hilton Carcassonne is in the city centre. St. Vincent Church and Basilica of St. Nazaire and St. Celse are local landmarks, and some of the area's activities can be experienced at Tennis Asptt Carcassonne and Carcassonne Golf. Basilica of Saint-Nazaire and Carcassonne Medieval City are also worth visiting.

What's nearby

  • Pont-Neuf de Carcassonne - 3 min walk
  • Place Carnot - 8 min walk
  • Aude Gate - 12 min walk
  • Narbonnaise Gate - 12 min walk
  • Chateau Comtal - 12 min walk

Getting around

  • Carcassonne Station - 13 min walk
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • FloridaBlanca - 4 min walk
  • Le Jardin d'été - 5 min walk
  • Le blé noir - 6 min walk
  • La Divine Comédie - 6 min walk
  • Freaks - 7 min walk

About this property

Doubletree by Hilton Carcassonne

Luxury hotel with full-service spa and fitness centre
Timezone: Europe/Paris Set in Carcassonne, on the bank of the Aude River, DoubleTree by Hilton Carcassonne has a fitness centre. Boasting a 24-hour front desk, this property also provides guests with a terrace and is 50 metres from the Vieux Pont Bridge. At the hotel, rooms are equipped with a wardrobe, a flat-screen TV and a private bathroom. Each room is equipped with a coffee machine, while some have a balcony. A buffet breakfast is served daily at the property. Guests can enjoy a drink in the hotel's garden which has views of the city. Carcassonne Town Hall is 400 metres from DoubleTree by Hilton Carcassonne. Carcassonne Airport is 4 km from the property.
Doubletree by Hilton Carcassonne offers 88 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a bath and hairdryers. Cots/infant beds (surcharge) are also available.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Elio Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • No on-site parking available
  • Off-site parking available (EUR 7 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 25 for adults and EUR 12 for children
  • 1 bar
  • Room service available

Things to do

  • 24-hour pool access
  • Fitness centre
  • Full-service spa
  • Indoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Bathtub
  • Hairdryer
  • Towels

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Laptop-compatible safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
Up to 75 lbs/34 kg
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 12 for children (approximately)
  • Nearby parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash

We should mention

24-hour pool access
Guests under 18 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

DoubleTree Hilton Carcassonne France Hotel
DoubleTree Hilton France Hotel
DoubleTree Hilton Carcassonne France
DoubleTree Hilton France
DoubleTree by Hilton Carcassonne France
Doubletree by Hilton Carcassonne Hotel
DoubleTree by Hilton Carcassonne France
Doubletree by Hilton Carcassonne Carcassonne
Doubletree by Hilton Carcassonne Hotel Carcassonne

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 94 out of 174 reviews
5 - Excellent 54%
Rating 4 - Good. 50 out of 174 reviews
4 - Good 29%
Rating 3 - Okay. 17 out of 174 reviews
3 - Okay 10%
Rating 2 - Poor. 8 out of 174 reviews
2 - Poor 5%
Rating 1 - Terrible. 5 out of 174 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just come back from a 5 days stay at this hotel and we could not have booked a better hotel. It's location is excellent, with beautiful views over the river and old city and only a 5 to 10 mins walk into the centre of Carcassonne. The rooms were not overly large, however I liked the fact the bathroom and WC were separate. The rooms were well equipped with all tea and coffee making facilities, iron and ironing board and hair dryer. Immaculately laid out with lovely thick dressing gowns for the colder evenings. The staff were lovely and could not have been anymore welcoming, with nothing being too much trouble. The breakfast is self service and catered for all tastes, with both continental and cooked on offer. I cannot recommend this hotel enough. We had the perfect stay.
Stayed 4 nights in Mar 2020

2/5 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Carcassonne
The property is new, good location, walking distance from the walled city. Overall good quality for the price however do not expect 5 star service or amenities. This is a good quality 4 start level hotel. The only major issue we had was with the delivery of hot water through the shower. Really slow to switch from cold to hot. Once it is hot, it does not last long and water flow is poor. Also we kept hearing some noises from the toilette pipes above out room, really loud noises from the use of the bathroom above out room. Overall the staff is really nice, professional and doing a great job with great management.
Stayed 3 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was initially unsure if the location was the best but as it transpired, it was spot on for both the old & new towns.
Stayed 2 nights in Nov 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I strongly recommend your stay here
Everything was perfect , just the breakfast didn’t came in to my room in time I had to call them twice in the morning again. But the place is beautiful with an amazing view , the confort is here and service very polite.
Stayed 2 nights in Oct 2019