Ratings based on 241 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller

Hotel that did the job

Posted 14-Dec-2014
Good hotel, was all we needed for our stay. The only thing is make sure you book for the restaurant in the morning otherwise you could have to wait for hours to get a table! We went in at half 6 to have a table and couldn't have one until 9.
5 out of 5
for Everyone
by A verified traveller from shrewsbury

Nice hotel near LG arena

Posted 11-Dec-2014
Pros: The room and bathroom as they were very clean
Cons: The bar area was too small
Location: Near LG arena
Nice clean room,cozy bed and a good breakfast, large bathroom. Views over he back of the hotel. Very quiet
4 out of 5
for Everyone
by A verified traveller from cornwall

nec vist

Posted 02-Dec-2014
Pros: always clean good food
Cons: more staff at bar
been many times before aways very good only down this time was lack of staff at bar long wait no one serving pain when you want a drink while having meal
5 out of 5
for Everyone
by A verified traveller from Norfolk

Close to NEC

Posted 27-Nov-2014
Pros: Location & cleanliness
Location: Close to NEC
Great clean hotel with comfy beds. Helpful friendly staff. Large restaurant with good breakfast
2 out of 5
by A verified traveller from Portsmouth

Hotel well situated for NEC

Posted 13-Nov-2014
Pros: The staff who did all they could to help you.
Cons: Sound insulation both within and without the hotel.
Location: It is very near the NEC.
Premier Inn have a wonderful advert with Lenny Henry sleeping in the middle of very noisy places - train station, wedding reception etc - and our stay felt like that. The staff were delightful. However, the entire stay was marred by a poorly built and designed hotel. The Premier is obviously purpose built but no attention has been paid in its design to sound insulation. The guests in the room above ours stomped around for an hour from 5 in the morning. I thought it had been converted into an office they walked around so continuously. Our room was near the rubbish and recycling bins and the delivery lorries which reversed in to make their deliveries. The window was double glazed but the frame had a ventilation space and all the noise from the outside came in. We booked in for two nights but left after one.
5 out of 5
for Everyone
by A verified traveller from gloucester England

Long walk

Posted 26-Aug-2014
It was a long walk to the LG arena , as no shuttle buses from hotel , a bit of a wait for food , need more staff at evening mealtime , otherwise great staff were most helpful and pleasant
4 out of 5
for Everyone
by A verified traveller from Manchester

Nice hotel to stay.

Posted 25-Aug-2014
An excellent hotel to stay. Some light disturbance noticed by other customers nearly 5 '0'clock in the morning.
3 out of 5
by Qrops01 from South West

Poor, try Accor hotel near airport

Posted 23-Aug-2014 on Hotels
Will do our level best not to stay here again: Food is at best poor. my evening meal of pie and chips offered up chips hard enough to pierce a car tyre. The pie comprised pastry containing goo! Not sure what the meat was but there was zero texture to it. As for the room my son's 'put me up bed' was clearly knackered. He had a terrible night sleep, as we all did because every time he turned over this best squeaked for all it was worth. Clearly Premier skimped on build quality. The foot noise from the room above was awful creak, creak, creak and at times we could have joined the conversation of the occupants. We had a 1st floor room facing the entrance and late revellers didn't try to keep noise levels to a more appropriate level and the glazing was insufficient to address this problem.Breakfast was average
5 out of 5
by Awel from oswestry

slept like a log!

Posted 17-Aug-2014 on Hotels
Good location to LG arena. Good food. Clean and comfortable.
3 out of 5
for Everyone
by A verified traveller

Convenient for NEC

Posted 10-Aug-2014
Pros: The staff were great.
Cons: Don't wash towels that don't need washing. Provide the wi-fi that's promised in the literature.
Location: It's an easy walk to the NEC, we wouldn't have been there otherwise.
It's a Premier Inn - they're all the same; useful but bland. It was comfortable and clean, and had the facilities required. However, the promise that the 30 minutes per day free wi-fi can be used in separate sessions, rather than all in one go, was a lie. I used it for 7 minutes in the morning then switched off wi-fi, came back in the evening and was told I had used up my free time. Why say 'leave your towels on the rail if you want to re-use them'? We did not leave the towels in the bath, we left them hanging up, so they should not have been changed. Premier Inn claim to be conscious of the environment etc. and encouraging reduced use of water and power, but then ignore their own policy. The nice girl on reception I discussed this with couldn't seem to understand this. The one evening meal we had was adequate, but the service was dreadfully slow, not enough staff or kitchen facilities for the large number of people I presume. The waiter knew nothing about the limited wine offered with the meal deal, and the menu wasn't much help either.