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Reviews of Premier Inn Birmingham NEC/Airport

3 out of 5
Premier Inn Birmingham NEC/Airport
Off Bickenhill Parkway, NEC, Birmingham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 110 out of 241 reviews" "
Rating 8 - Good. 88 out of 241 reviews" "
Rating 6 - Okay. 31 out of 241 reviews" "
Rating 4 - Poor. 11 out of 241 reviews" "
Rating 2 - Terrible. 1 out of 241 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that did the job
Good hotel, was all we needed for our stay. The only thing is make sure you book for the restaurant in the morning otherwise you could have to wait for hours to get a table! We went in at half 6 to have a table and couldn't have one until 9.

10/10 Excellent

Sheila, shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near LG arena
Nice clean room,cozy bed and a good breakfast, large bathroom. Views over he back of the hotel. Very quiet

8/10 Good

sonia, cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nec vist
been many times before aways very good only down this time was lack of staff at bar long wait no one serving pain when you want a drink while having meal

10/10 Excellent

Sue, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to NEC
Great clean hotel with comfy beds. Helpful friendly staff. Large restaurant with good breakfast

4/10 Poor

Sarah, Portsmouth

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel well situated for NEC
Premier Inn have a wonderful advert with Lenny Henry sleeping in the middle of very noisy places - train station, wedding reception etc - and our stay felt like that. The staff were delightful. However, the entire stay was marred by a poorly built and designed hotel. The Premier is obviously purpose built but no attention has been paid in its design to sound insulation. The guests in the room above ours stomped around for an hour from 5 in the morning. I thought it had been converted into an office they walked around so continuously. Our room was near the rubbish and recycling bins and the delivery lorries which reversed in to make their deliveries. The window was double glazed but the frame had a ventilation space and all the noise from the outside came in. We booked in for two nights but left after one.

10/10 Excellent

gillian, gloucester England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long walk
It was a long walk to the LG arena , as no shuttle buses from hotel , a bit of a wait for food , need more staff at evening mealtime , otherwise great staff were most helpful and pleasant

8/10 Good

Mahmood, Manchester

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel to stay.
An excellent hotel to stay. Some light disturbance noticed by other customers nearly 5 '0'clock in the morning.

6/10 Okay

Qrops01, South West

Disliked: Room comfort
Poor, try Accor hotel near airport
Will do our level best not to stay here again: Food is at best poor. my evening meal of pie and chips offered up chips hard enough to pierce a car tyre. The pie comprised pastry containing goo! Not sure what the meat was but there was zero texture to it. As for the room my son's 'put me up bed' was clearly knackered. He had a terrible night sleep, as we all did because every time he turned over this best squeaked for all it was worth. Clearly Premier skimped on build quality. The foot noise from the room above was awful creak, creak, creak and at times we could have joined the conversation of the occupants. We had a 1st floor room facing the entrance and late revellers didn't try to keep noise levels to a more appropriate level and the glazing was insufficient to address this problem.Breakfast was average

10/10 Excellent

Awel, oswestry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slept like a log!
Good location to LG arena. Good food. Clean and comfortable.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient for NEC
It's a Premier Inn - they're all the same; useful but bland. It was comfortable and clean, and had the facilities required. However, the promise that the 30 minutes per day free wi-fi can be used in separate sessions, rather than all in one go, was a lie. I used it for 7 minutes in the morning then switched off wi-fi, came back in the evening and was told I had used up my free time. Why say 'leave your towels on the rail if you want to re-use them'? We did not leave the towels in the bath, we left them hanging up, so they should not have been changed. Premier Inn claim to be conscious of the environment etc. and encouraging reduced use of water and power, but then ignore their own policy. The nice girl on reception I discussed this with couldn't seem to understand this. The one evening meal we had was adequate, but the service was dreadfully slow, not enough staff or kitchen facilities for the large number of people I presume. The waiter knew nothing about the limited wine offered with the meal deal, and the menu wasn't much help either.

6/10 Okay

Anne, Pembrokeshire

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel - big big let down on food
As usual with Premier Inn the hotel bedroom was first class, but the food really let it down. The meals were not fantastic, they were too expensive and the service was appalling both in the evening and at breakfast!! Get your act together Premier Inn - bring everything about your customer's stays in your establishments up to a fantastic standard, not a half hearted attempt at competing with your competitors!!!!

4/10 Poor

Faith, Herts

Disliked: Staff & service
I've had better experiences
Not enough car parking! - told by attendant to park precariously on a corner, which I was not going to do as very risky. Ended up having to sit around waiting for a space. The parking meters are mis-leading: clearly states that if you have a personalised number plate, to fill spaces with "00" which I did, but it wouldn't work on numerous occasions, only to be told by attendant unless you have 7 digits, maybe if the machine said that I wouldn't have wasted my time! Not having plug sockets near the side of the bed is infuriating, because a lot of people need to charge their phones, and also use them as alarms, ended up having to manoeuvre the bed to the other side of the room. I've had better experiences.

6/10 Okay

Verified traveller

Good enough.
I booked this because it was near the airport so my expectations were met. Otherwise, the A/C was insufficient and I had to open a window. The overflow from the bar sat outside chatting (loudly!) under my window until 3am, when I had to wake up from my flight. The wi-fi didn't work, which made checking in for flights challenging. The hallways were the longest hallways I have seen on four continents.

8/10 Good

Nyal, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomodation
Really pleased with our room, it was extremely clean and the staff professional and friendly. Breakfast was of a very good quality although I believe tea and coffee served at your table would be an improvement. Overall very satisfied.

10/10 Excellent

Ken March, Aberystwyth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service , comfort, and food.

10/10 Excellent

Rays, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure
Another excellent stay at the premier inn, as always very friendly and helpful staff excellent rooms with comfy beds, food as always very good and plentiful

8/10 Good

james, south wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central for nec and area around birmingham
We enjoyed the hotel with friendly helpful staff, with free parking, Room was comfortable with option of breakfast if needed. We were able to enjoy a drink in the lounge when we returned in the evening which was good

10/10 Excellent

A very satisfied Customer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Blanca, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usefully close to the NEC.
Our only disappointment was not being able to book dinner on the day of our arrival, because the restaurant was so booked up!

4/10 Poor

bill, manchester

Disliked: Staff & service
poor!
1 hr 20 mins wait for a meal... arrived cold...sent back...microwaved and returned! Really poor service when busy.

10/10 Excellent

chocolate, plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not enough parking

8/10 Good

sharon

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

K.Bates, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Overnight stay to watch a concert at LG Arena.Very impressed with the service i received.The meal deal including breakfast was fantastic value.They also provided a taxi service outside to get everyone to the gig.Would use this hotel again the next time im here to watch a concert.Keep up the good work!!!!

8/10 Good

Mark, Zaremba

Liked: Staff & service, property conditions & facilities
OK
Friendly staff, room was nice, but the bathroom a little tired. Poor signposting generally around the NEC makes things hard to find.

8/10 Good

Red Rob, West Country

Liked: Cleanliness, staff & service, room comfort
no hot water
The hotel provided everything we needed as we were going to the LG Arena. However, we were not impressed by the total lack of hot water in the morning, or the difficulty in reporting this as the phone was unanswered by reception for some time. Once answered the maintainance man responded very quicky and effectively, and our hot water was soon back on tap.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel - Niggly issues
Stayed overnight here after going to the LG Arena for a Concert. Very nice hotel, Great Breakfast. Just a couple of niggling issues. Firstly room wasn't ready at 14:00 when we arrived, although it only took 20 minutes. Had a drink in the bar whilst we were waiting. Asked for a Large Dry white wine and was charged £6.60 a glass, even though cheaper alternatives where available. I do expect to pay more at a hotel but to give you a glass of the dearest wine on the menu without giving me a choice was a bit of a liberty. My other issue was the distance to the LG arena. Stayed here with the intention of walking to the NEC but realised when we got there you need to take taxi's as its probably a 20-30 minute walk all the way round the outside of the NEC site to get to the Arena. Apart from those little issues we would stay there again. Oh nearly forgot, the Little Owl Pub down the road, where the hotel staff suggested eating as the restaurant wasn't open, Was not very good at all. Won't go there again/

6/10 Okay

SKB

Liked: Cleanliness, room comfort
good location
overall enjoyed in staying reasonably comfortable hotel near Birmingham NEC with easy access by car but very disappointed with restaurant service.

6/10 Okay

CC, Glos

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel but a bit far from the LG Arena
I stayed here one night in May as I was going to a concert at the LG Arena. Whilst the hotel is fairly close to some of the NEC halls is a bit of a trek to the LG Arena. The hotel staff said it was a 20 min walk but it took me over half an hour and I walk at a fair pace. There are various other hotels that are nearer that I would choose in future. Having said that the room was comfortable and quiet and I had a good night's sleep. I didn't try breakfast as I had to leave early. Not a bad hotel, just wasn't a convenient location for me.

8/10 Good

Nikki, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premier Inn, NEC, Birmingham
Clean, spacious room; friendly staff but not enough of them at busy periods; no room service; food of poor quality - mass produced, microwaved; some noise from other guests in corridor late at night despite hotel signs asking for quiet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay highly recommend
Couldnt fault it, clean, comfy and just what we wanted and good food too :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gavin, Kent, UK

Disliked: Staff & service, room comfort
Good location for NEC
Premier Inn is becoming like the Ryan Air of hotels by charging for parking, internet and what next? Tea? Location is excellent. My parking was free but this was not well received because each day I had warning notices to cancel. Hotel duvets are generally too hot. It would be good if a sheet was available.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEC
Ideal location next to the NEC.Literally next door. Ideal place to stay if attending the NEC.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great over night stay
Recommend and would stay again, meal service a little slow but restaurant very full and staff did there best, very polite and apologetic. Still tipped as they did there best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel.
We had a great night in our hotel, it was very clean and comfortable.

10/10 Excellent

trish, cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great inn
Would stay again any day, great huge bed, very clean and comfortable, very clean bathroom , coffee facilities in the room, couldn't ask for more.

8/10 Good

Steve, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walking distance to NEC
I chose this hotel as it was within easy walking distance to the NEC, it was a good 10 minute stroll. The staff were friendly and helpful, the receptionist was happy to make a booking in the restaurant for me, saving my time! The room was comfortable and clean, the bed was semi firm and I had a good couple of nights undisturbed sleep so all in all, pretty good.

8/10 Good

Mark, Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
We booked to stay here overnight as we were attending a concert at the LG Arena so this was a very convenient location. The room was very clean and comfortable, with aircon so that the temperature of the room was just as you wanted it. The bed was extremely comfortable and having a choice of firm or soft pillows is a nice touch. Breakfast was excellent there was plenty of choice and it's self-service so you can eat as much as you want. The reason I have only given a 4/5 for the overall rating is the £6 parking charge. When we booked online through Hotels.com it shows as free parking. In fact there is only 2 hours free parking for people attending meetings, not for guests staying at the hotel. This should be made a lot clearer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good access for NEC show
hotel was great only downside was the restaurant was disappointing. food wait 2 hrs then arrived cold.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, close to Birmingham airport
Very busy, and large hotel, but provided all the facilities we needed (since we weren't able to make the journey from mid Wales for an early morning flight)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very noisey
Not sure what was going on on room above me but it was so noisy I did not sleep all nite. Shame the place is perfect for the show we went too and food was good

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Close to NEC
stayed there for visit to gadget show. Lousy nights sleep, most uncomfortable bed I have ever slept on. One of the kids beds seemed to have a plastic cover on it (he is 13 years old ) so rustled all night. Restaurant was fine although long wait for food. Good breakfast served until 10.30

10/10 Excellent

Jenni, Herts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good practical hotel
Very pleasant staff, comfortable clean quiet room. Dinner menu somewhat limited in healthy options. Lovely breakfast.

6/10 Okay

Anon, UK

Liked: Cleanliness, property conditions & facilities
Spoiled by restaurant situation
Stayed here twice over the period of a fortnight. First room bed was uncomfortable, second was much better. Second time Jodi on reception was fairly rude. Both times the restaurant situation was comical - it just isn't big enough for the hotel. You HAVE to book a table, otherwise you'll be waiting several hours. After a day working at the NEC, not what you need. Top tip is to book your table at reception as you leave in the morning.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Close to the NEC as required.
The hotel was slightly noisier than we had expected and we were woken up twice during the night by other guests. In the morning there were no staff available either to complain to or to facilitate checking out/returning the room key. These 2 points were disappointing.

8/10 Good

Bertie, Briatol

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect place to stay for NEC concert
Stayed with friend as going to a concert in the NEC. Was a 10-15 min walk and easy to find. Parking waa reasonably priced for shorter stays. The hotel staff were friendly and helpful when we arrived. We booked a double room with a request for twin beds, when we opened the door we had been given a family room! Bonus! Room was clean, inviting and had all we needed. Beds very comfy. Breakfast was yummy. And checkout very easy. All in all a lovely stay :-)