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Reviews of OYO Hotel Sand’s

2.5 out of 5
OYO Hotel Sand’s
Calle Morelos 24, Centro, Barra de Navidad, JAL

Reviews

5.4
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 7 out of 16 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
We paid pesos for one night and left room was horrid had to fix toilet so it would flush sink and mirrors were filthy shower had one tap working it was neither hot or cold I have no idea where the pr0m0 pictures came from but not in the room we were in totally unacceptable now you are charging for no show i want my money refunded
Stayed 28 nights in Dec 2023

2/10 Terrible

Haydee

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were smelly, termite infested, custains dirty, pictures on Expedia are not what the hotel really is. I wouldn't recommend this hotel to anyone.
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgusting
we never have experienced such a filthy, unhealthy hotel . Hotels.com not checkin hotels that are totally a health hazard Me and my wife got sick and got allergic allergies from the contamination of the three rooms we tried the first room was full of ants and insects the toilet would not flush, the second room the bath room floor soaked thirty water. the third room the same.Horrible rueined our vacation.
Stayed 5 nights in Jan 2021

4/10 Poor

Miriam Margarita

Disliked: Property conditions & facilities
Es una propiedad muy vieja no tiene aire acondicionado ni T.V.
Stayed 2 nights in Aug 2023

6/10 Okay

Maria Virginia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Descepcionante
Las fotos publicadas del hotel son de cuando lo inaguraron, porque actualmente esta en estado de deterioro muy grave, la piscina sucia, sin azulejo, las habitaciones los ventiladores no funcionaban, tiene goteras. Lamentablemente yo no lo recomiendo.
Stayed 2 nights in Jun 2023
Response from Ava on 5 Jul 2023
¡Hola, Maria! Lamentamos ver que no está satisfecho con nuestros servicios. Tenga la seguridad, nos esforzaremos día y noche para asegurarse de que sus futuras visitas son más cómodas y relajantes por delante. Saludos, Ava

8/10 Good

ERASMO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Lisa on 24 Jun 2023
Hi, Erasmo! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

2/10 Terrible

TOMAS, SEATTLE

Bad
Stayed 3 nights in May 2023
Response from Lisa on 24 Jun 2023
We are extremely sorry to hear about this, Tomas! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Lisa

6/10 Okay

Karina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
es un buen hotel, le falta mucho manteamiento, en sus buenos años creo a de ver sido de lo mejor.. de cayo mucho, es tranquilo. no muestran las fotos como realmente eta ahorita.
Stayed 2 nights in Apr 2023
Response from Lisa on 24 Jun 2023
Oi, Karina! Lamentamos a experiência desagradável que teve conosco. Faremos o possível para atender às suas expectativas e tornar sua estada mais confortável conosco. Esperamos recebê-lo em breve com uma estadia agradável :) Atenciosamente, Lisa

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La estancia es tranquila
Stayed 3 nights in May 2023
Response from Lisa on 24 Jun 2023
Muito obrigado por compartilhar isso, Fernando! Isso nos traz mais responsabilidades para garantir que sua futura visita seja nada menos que incrível. Continue recebendo seu carinho :) Atenciosamente, Lisa

10/10 Excellent

Ismael Domingo

Stayed 1 night in Apr 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

2/10 Terrible

Julio Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesimo hotel, no recomendable.
Hace un par de días me hospedé en este pésimo hotel, 0% la recomendación. Esta muy viejo, huele muy mal, sucio y humedad por todos lados. La alberca con agua estancada, hojas de árboles, basura y lama. Todo es madera y lógicamente llena de polilla; debajo de los muebles (visibles) hay demasiadas telarañas e insectos, por lógica supongo que debajo de las camas está peor. Polvo en toda la habitación, toallas limpias pero con olor a humedad, la ropa de cama olía limpio. El hotel debió haber sido un gran lugar en los 80's, tal como lo demuestran los reconocimientos colgados en la recepción de 1986 y 1989. Tiene vista a la laguna, pero todas las áreas comunes están inutilizables. El propietario (Sr. Óscar) es impulsivo y agresivo al recibir las críticas; en mi caso no accedió a realizar la devolución ya que al ver las condiciones de la habitación (después de 4 horas de haberla recibido) no nos quedamos ahí, buscamos otro hotel y la mejor opción también de gama económica fue el Hotel Casa Chiros (100% recomendado). No caigan en la publicidad falsa de este hotel, las fotos en redes sociales y en 'Hoteles.com' son del 2016. Lamentablemente no tomé fotos ya que no pretendía presumirlas y menos me imaginaba la mala experiencia.
Stayed 1 night in Feb 2021

2/10 Terrible

MARIO CESAR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel and service ever!!! Stay away.
My family arrived at the hotel and decided not to stay as the pictures shown in the website are misleading; pictures do not match the actual conditions of the property. The hotel needs substantial maintenance work. Mattresses are really bad and need to be updated. The front desk lady is very rude; she refused to provide an invoice and said that she could do nothing to help me out and that I was welcome to contact the authorities to force them to give me an invoice. Terrible experience.
Stayed 2 nights in Jan 2021

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El gran Hotel
Es un lugar mágico algo deteriorado pero habitable! El estaciónamiento es un portón azul (los letreros del nombre del hotel no son fácil de ubicar)
Stayed 1 night in Jan 2021

10/10 Excellent

Ana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de otra dimensión
En general me gustó mucho el hotel! Es histórico y me encantó explorarlo, creo que los detalles de desgaste e instalaciones viejas como enchufes, puertas de madera, los smuebles, cerraduras, recepción incluso la alberca, etc. Lo hacen especial, es como estar en otra época del tiempo. Estuve muy agusto en el cuarto por la tarde era caluroso pues le daba el sol de frente. El personal muy amable, me resolvieron todas mis dudas, el estacionamiento es un portón azul.
Sala de estar.
Stayed 3 nights in Jan 2021

2/10 Terrible

Efren, Compostela n8

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me cobraron el doble, la alguna decía pagar en efectivo en en el hotel y asi lo hice, un día después me cobraron igual en mi tarjeta. Por favor solicito un reembolso
Stayed 1 night in Jan 2021