Title: El Búho Lagoon Bacalar Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=72005160&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Búho Lagoon Bacalar Morning coffee in the lobby, local cuisine at night, and two-wheeled adventures around one of Mexico's most spectacular lagoons at El Búho ## Photo gallery for El Búho Lagoon Bacalar ![View from property - El Búho Lagoon Bacalar (Bacalar)](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/c9a57d11.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sun deck - El Búho Lagoon Bacalar (Bacalar)](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/fb7e8848.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Basic Cabin | Minibar, individually decorated, individually furnished, free WiFi - El Búho Lagoon Bacalar (Bacalar)](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/cbe04faa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - El Búho Lagoon Bacalar (Bacalar)](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/9e5586eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - El Búho Lagoon Bacalar (Bacalar)](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/107ba866.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Guests at this waterfront hotel start their day with free coffee and tea in the lobby. Rent bikes and scooters to explore the area. Afterward, enjoy dinner at the restaurant or relax with drinks at the bar. ## Reviews 7.8 Good ## Popular amenities - On private beach - Free Wi-Fi - Restaurant - Air-conditioning - Bar - Laundry room ## Room options ### Check availability for these dates Tonight [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=72005160&PinnedHotelID=72005160&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Superior Double Room ![Superior Double Room | Lake view](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/87d5e2a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - 215 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ### View all photos for Superior Quadruple Room ![Superior Quadruple Room | Minibar, individually decorated, individually furnished, free WiFi](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/dcfe0ced.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - 323 sq ft - Lagoon view - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Superior Triple Room ![Superior Triple Room | Minibar, individually decorated, individually furnished, free WiFi](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/bbbe55a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - 377 sq ft - Lagoon view - Sleeps 3 - 1 King Bed and 1 Single Bed ### View all photos for Family Room ![Family Room | Terrace/patio](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/32fbba92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - 377 sq ft - Lagoon view - Sleeps 5 - 2 King Beds and 1 Single Bed ### View all photos for Standard Cabin ![Standard Cabin | Minibar, individually decorated, individually furnished, free WiFi](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/fa7aaa47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Cabin ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - 258 sq ft - Partial lake view - Sleeps 2 - 1 Queen Bed ### View all photos for Basic Cabin ![Basic Cabin | Minibar, individually decorated, individually furnished, free WiFi](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/cbe04faa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Cabin ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - Sleeps 2 - 1 King Bed ### View all photos for Basic Cabin ![Basic Cabin | Minibar, individually decorated, individually furnished, free WiFi](https://images.trvl-media.com/lodging/73000000/72010000/72005200/72005160/6bb04422.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Cabin ### Highlights Garden Individually furnished Individually decorated Air conditioning Private bathroom Minibar Espresso maker Free bottled water - 237 sq ft - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Dock](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/91000000/90330000/90321200/90321187/388b4419_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Naya Bacalar Hotel Bacalar - 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Pool - Free Wi-Fi - Air-conditioning - Outdoor space 9.0 Wonderful 65 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Deluxe-Apartmets-Azure.h98456437.Hotel-Information?chkin=2026-1-31&chkout=2026-2-1&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=5dc5b477-a7b4-4718-9dec-cc17fc73e9d7&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-El-Buho-Lagoon-Bacalar.h72005160.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-El-Buho-Lagoon-Bacalar.h72005160.Hotel-Information) ## About the area Located in Bacalar, El Búho Lagoon Bacalar is on a private beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. [Visit our Bacalar travel guide](https://www.expedia.co.uk/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.66099%2C-88.39856&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UY8j1ghhkpArfJBI4mTEuNJMc8E=) 63 Costera, Bacalar, QROO, 77933 ### What's nearby - Lake Bacalar \- 5 min drive \- 1.1 miles - Cenote Azul \- 6 min drive \- 1.4 miles - Municipal Spa of Bacalar \- 6 min drive \- 1.4 miles - Fort of San Felipe \- 7 min drive \- 1.6 miles - Zócalo \- 7 min drive \- 2.0 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive ### Restaurants - ‪La Bendición Dios - ‬3 min drive - ‪Enamora - ‬4 min drive - ‪Albahaca - ‬14 min walk - ‪Mr. Taco - ‬4 min drive - ‪Bacalar Beach Club - ‬4 min walk ## About this property ### El Búho Lagoon Bacalar Hotel near Lake Bacalar A coffee shop/cafe, dry cleaning/laundry services and a bar are just a few of the amenities provided at El Búho Lagoon Bacalar. Free in-room WiFi, with a speed of 25+ Mbps, and a restaurant are available to all guests. You'll also enjoy perks such as: - Bike hire, tour/ticket information and scooter hire - A gift shop and coffee/tea in reception Room features All rooms are individually furnished, and boast comforts such as air conditioning, in addition to perks such as free WiFi and minibars. Other amenities include: - Showers and shampoo - Private gardens and housekeeping ## Similar properties ![Lake](https://images.trvl-media.com/lodging/45000000/44930000/44921300/44921255/7da6a463.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Bird Hotel Boutique Bacalar - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 113 reviews £124 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=44921255&PinnedHotelID=44921255&HadPinnedHotel=true®ionId=-1&adults=2) ![Dock](https://images.trvl-media.com/lodging/72000000/71010000/71002400/71002377/b0c6c552.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Agave Blue Bacalar Bacalar - Parking included - Free Wi-Fi - 24/7 front desk 9.6 Exceptional 23 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=71002377&PinnedHotelID=71002377&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/100000000/99930000/99921200/99921155/d379a092.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Eco-Cabañas Azul María Bacalar Bacalar - Pool - Spa - Pet-friendly - Free Wi-Fi 8.2 Very good 20 reviews £35 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=99921155&PinnedHotelID=99921155&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/45000000/44920000/44912800/44912740/dfebb8a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Palm Bacalar Cabañas & Lagoon Club Bacalar - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.4 Very good 36 reviews £74 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=44912740&PinnedHotelID=44912740&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/1ab92c8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - Breakfast included - Free Wi-Fi - Air-conditioning - 24/7 front desk 8.6 Excellent 269 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=64409348&PinnedHotelID=64409348&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and brunch served, garden views ](https://images.trvl-media.com/lodging/76000000/75190000/75180900/75180829/d3d4f9ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Papitos Bacalar Hotel and Marina Bacalar Centro - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 38 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=75180829&PinnedHotelID=75180829&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake](https://images.trvl-media.com/lodging/85000000/84320000/84318500/84318490/182e8892.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Santuario Lake Front Oasis Bacalar - Pet-friendly - Parking included - Free Wi-Fi 7.8 Good 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=84318490&PinnedHotelID=84318490&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/116000000/115880000/115877000/115876950/76f847fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Solana Bacalar Bacalar - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.6 Exceptional 15 reviews £171 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=115876950&PinnedHotelID=115876950&HadPinnedHotel=true®ionId=-1&adults=2) ![Dock](https://images.trvl-media.com/lodging/116000000/115970000/115969700/115969692/2bb6f070.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Isabel Bacalar Bacalar - On private beach - Breakfast included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 13 reviews £80 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=115969692&PinnedHotelID=115969692&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake](https://images.trvl-media.com/lodging/54000000/53660000/53654900/53654863/40fca215.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coras Place Bacalar Lagoon Front Bacalar - Parking included - Free Wi-Fi - Air-conditioning 8.0 Very good 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=53654863&PinnedHotelID=53654863&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps ### Parking and transport - Onsite parking available only on request ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Hosted evening meal available daily for a fee of MXN 1,000; reservation required - Snack bar/deli ### Things to do - Bicycle rentals - Scooter/moped rentals ### Family friendly - Children's games - Snack bar/deli ### Conveniences - Gift shop/newsstand - Limited-hour front desk ### Guest services - Dry cleaning/laundry service - Housekeeping on request - Proposal/romance packages - Tour and ticket assistance ### Outdoors - On a private beach - On the waterfront ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Espresso maker - Free bottled water - Minibar ### More - Air conditioning - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 8:00 PM Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 9:00 AM - 10:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 1000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Hosted evening meal: MXN 1000 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as El Búho Lagoon Bacalar Hotel El Búho Lagoon Bacalar Bacalar El Búho Lagoon Bacalar Hotel Bacalar ## Frequently asked questions ### Is El Búho Lagoon Bacalar pet-friendly? ### What time is check-in at El Búho Lagoon Bacalar? ### What time is check-out at El Búho Lagoon Bacalar? ### Where is El Búho Lagoon Bacalar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## El Búho Lagoon Bacalar Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 6.8 Amenities ### 7.4 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 7 8 - Good 4 6 - Okay 3 4 - Poor 2 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Lynette 11 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good food and drinks. Fantastis view across from Bird sanctuary. Only warning is they were very firm beds, quite too firm for us but some people prefer it. ##### Lynette Stayed 3 nights in Mar 2025 ### 4/10 Poor #### Michele 27 Aug 2025 Disliked: Cleanliness, staff & service, amenities The property was in a good location, looked good, had somewhat decent amenities, but the restaurant hours were horrible (12-6). Coffee maker didn’t work & they did not offer to replace it. We had to go to the hotel next door to eat breakfast & dinner if we were out during the day. There were so many ants in our room & they seemed to be coming in through a couple of small hoes in the wall, it was creepy. There was no staff @ night, so when ppl partied we couldn’t call anyone & I know I’m in a Spanish speaking country, but seemed only one staff member spoke some English & even with translate it was difficult to communicate. Just ask they are transparent about what they offer & any restrictions around that ##### Michele Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Rafael 17 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities The location is great. The small Cabin was unique. The property felt safe and parking in the street was easy. There is air conditioning and light in the cabin but no electrical outlets to charge your phones, iron your clothes, etc. Water in the shower was chilly but then it comes out fresh after a while (only cold water in shower valve). The weather is in the mid-80's, so it is easy to get use to. During check out no one was available until an hour in a half later. They were holding our drivers license and we didn't want to leave it behind. Luckily we refuse to leave our passport as originally requested. Could of been a bad situation if we missed our flight. ##### Rafael Stayed 4 nights in Feb 2025 ### 8/10 Good #### Brian 8 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice place! ##### Brian Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Sanjay 12 Mar 2023 Liked: Cleanliness, property conditions & facilities Highly recommend. Yvonne was amazing host! ##### Sanjay ### 8/10 Good #### Andreas 26 Apr 2025 #### Good size bedroom The room was very spacious for our family. A bit dated but in good condition. No cleaning of the room daily. Great reception people. They are so nice and I forgot my dairy and they sent it to me immediately the day after. This was a great PLUS. ![](https://a.travel-assets.com/ugc/hotel-reviews/302332ed-1e96-45cf-93ea-c35d655dc33a-1745635390098.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andreas Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Isaac 5 Oct 2025 Frente al lago ##### Isaac Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Eva 14 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Una experiencia muy decepcionante. Elegí este lugar para celebrar mi cumpleaños y terminé pasando días muy desagradables. La habitación en la que me hospedé tenía un olor constante y horrible a drenaje. La estancia incluía una hora de kayak, pero durante toda la visita estuvieron encadenados y nunca pudimos usarlos. Además, mi compañera sufrió un esguince en el pie y, a pesar de que el hotel estaba vacío y había habitaciones disponibles en planta baja, nunca nos ofrecieron un cambio. Para rematar, el último día quisimos disfrutar un rato más de la laguna antes de irnos, y nos negaron el acceso. Muy mala atención, cero disposición para ayudar al huésped. Definitivamente no lo recomiendo. ##### Eva Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Deborah 27 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities He pasado los días más impresionantes en cuanto a tranquilidad Paz relajación de la mano también de una excelente ención por parte de todo el personal lo recomiendo 100% La comida es riquísima espero de verdad poder volver muy pronto ##### Deborah Stayed 2 nights in May 2025 ### 4/10 Poor #### Nuria 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La propiedad es hermosa y el personal es muy amable. Nos hospedamos por dos noches, pero el día después de nuestra llegada no realizaron la limpieza de la habitación. El personal del hotel solo está disponible de 9:00 a 19:00; después de ese horario, no hay nadie del staff en la propiedad. Afortunadamente, como contratamos un tour, teníamos el número de teléfono de uno de los empleados. La primera noche se fue la luz, pero pudimos notificarlo y lo resolvieron rápidamente. Sin embargo, a la mañana siguiente, a las 7:00 a.m., un “bip bip” constante del aire acondicionado nos despertó. No había nadie que pudiera ayudarnos, por lo que el ruido continuó por aproximadamente una hora, afectando nuestro descanso. El hospedaje incluye 2 toallas grandes, no hay toalla para manos. El asiento del inodoro es más pequeño que la taza del baño, lo que hace que sea muy incómodo al sentarte (te pellizca). ##### Nuria Stayed 2 nights in Mar 2025 ### 8/10 Good #### Nadine 12 Nov 2024 Liked: Staff & service, amenities, property conditions & facilities Bien placé dommage pas possibilité de déjeuner ni de repas menage a revoir personnel très sympathique ##### Nadine Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Gaby 13 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Espectacular. Amamos más a bacalar en esta estancia. Muy recomendada ##### Gaby ### 6/10 Okay #### manuel 29 May 2025 Disliked: Amenities, property conditions & facilities ##### manuel Stayed 1 night in May 2025 ### 6/10 Okay #### Horacio 13 Apr 2025 ##### Horacio Stayed 3 nights in Apr 2025 ### 8/10 Good #### Luis 5 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Luis Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Jesus 7 Jan 2025 ##### Jesus Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Joel 16 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Joel Stayed 7 nights in Jun 2023 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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