Title: Hotel Awazul Bacalar Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6131112&destination=Bacalar%2C+Quintana+Roo%2C+Mexico&selected=24908939&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Awazul Bacalar Lake views and starry skies create perfect outdoor entertainment moments at Hotel Awazul Bacalar, where nature meets comfort in every aspect of the stay ## Photo gallery for Hotel Awazul Bacalar ![Living area - Hotel Awazul Bacalar (Bacalar)](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/3441386c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Awazul Bacalar (Bacalar)](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/ef8b7302.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Awazul | View from room - Hotel Awazul Bacalar (Bacalar)](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/f6ce1448.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room | Free WiFi, bed sheets - Hotel Awazul Bacalar (Bacalar)](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/a9f962e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dock - Hotel Awazul Bacalar (Bacalar)](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/b2df8e39.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Awazul Bacalar sits beside a peaceful lake where guests relax in the garden or on the terrace. Evening entertainment happens under star-filled skies. The property offers WiFi in all rooms, an on-site restaurant, and 24/7 staff to assist with any needs. ## Reviews 6.6 ## Popular amenities - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk £71 includes taxes & fees 9 Apr - 10 Apr ## Room options ### Check availability for these dates Tonight [Apr 8 - Apr 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 9 - Apr 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Lagoon view Showing 5 of 5 rooms ### View all photos for Suite Awazul ![Suite Awazul | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/c34db2b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Awazul - Lagoon view - Sleeps 2 - 1 King Bed ### View all photos for Double Room ![Double Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/0d40fec4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Basic Single Room ![Basic Single Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/bdebb96e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Single Room - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Double Suite ![Double Suite | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/f3fb69aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Basic Room ![Basic Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/25000000/24910000/24909000/24908939/32db26c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room - 301 sq ft - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Awazul-Bacalar.h24908939.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Awazul-Bacalar.h24908939.Hotel-Information) ## About the area Located in Bacalar, Hotel Awazul Bacalar is in the suburbs and on the waterfront. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. [Visit our Bacalar travel guide](https://www.expedia.co.uk/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.70347%2C-88.38584&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=stz0vjBpsXNZIfgCAXgkM4kXNFQ=) CARRETERA FEDERAL KM 3 BACALAR -CANCUN, Bacalar, QROO, 77930 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 6 min walk \- 0.4 miles - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 3 min drive \- 1.6 miles - ![Cenote Azul](https://images.trvl-media.com/place/6131112/32096171-6310-4087-a8ff-c14395c341fc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Azul 6 min drive \- 4.9 miles - ![Beautiful landscape with stromatolites, Bacalar in Mexico](https://images.trvl-media.com/place/553248635975995712/db1f08ad-0cb1-416a-96cf-5fe6c28a5a42.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Cocalitos 6 min drive \- 4.7 miles - Polytechnic University of Bacalar 3 min drive \- 1.1 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 38 min drive ### Restaurants - asadero el establo 1 min drive - Las Miches De La 1 3 min drive - Pueblo Pirata 16 min walk - Marisqueria El Taco Loco 12 min walk - Xoloitzcuintle Bacalar 3 min drive ## About this property ### Hotel Awazul Bacalar Hotel near Lake Bacalar You can look forward to a terrace, a garden and an outdoor entertainment area at Hotel Awazul Bacalar. Stay connected with free in-room WiFi. You'll also find perks such as: - Free self-parking - Outdoor furniture, luggage storage and tour/ticket information - A banquet hall and a 24-hour front desk Room features All guest rooms at Hotel Awazul Bacalar feature perks, such as air conditioning, in addition to amenities, such as free WiFi and free bottled water. Other amenities include: - Showers and free toiletries - Wardrobes/cupboards and daily housekeeping ## Similar properties ![Lake](https://images.trvl-media.com/lodging/4000000/3980000/3977400/3977381/0c5d0468.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Laguna Bacalar Bacalar - Pool - Kids’ pool - Parking included - Free Wi-Fi 6.2 515 reviews £67 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=3977381&PinnedHotelID=3977381&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/74000000/73760000/73756500/73756401/59282cae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mayanah Condohotel Bacalar Bacalar - Pool - Kitchen - Free Wi-Fi - Air-conditioning 7.8 Good 24 reviews £40 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=73756401&PinnedHotelID=73756401&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/116000000/115260000/115258600/115258520/6ca6b616.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bacalar inn Bacalar - 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Breakfast included - Spa - Parking included - Free Wi-Fi 8.6 Excellent 4 reviews £115 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=123605447&PinnedHotelID=123605447&HadPinnedHotel=true®ionId=-1&adults=2) ![Stereo](https://images.trvl-media.com/lodging/97000000/96350000/96345100/96345019/w1600h1183x0y2-f9010fe7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Glamping Asana Bacalar Breakfast & Kayak Bacalar - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 95 reviews £30 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=96345019&PinnedHotelID=96345019&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Cabin | Bed sheets](https://images.trvl-media.com/lodging/85000000/84080000/84079800/84079749/d4388e24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cayuco Maya Bacalar - On private beach - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 62 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=84079749&PinnedHotelID=84079749&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=24908939&PinnedHotelID=24908939&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=24908939,3977381,73756401,115258520,82667553) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured, uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - On a lake - Outdoor entertainment area - Outdoor furniture - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 2 floors - Banquet hall - Designated smoking areas - Mosquito nets - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as HOTEL AWAZUL AWAZUL BACALAR AWAZUL Hotel Awazul Bacalar Hotel Hotel Awazul Bacalar Bacalar Hotel Awazul Bacalar Hotel Bacalar ## Frequently asked questions ### Is Hotel Awazul Bacalar pet-friendly? ### How much does it cost to stay at Hotel Awazul Bacalar? ### How much is parking at Hotel Awazul Bacalar? ### What time is check-in at Hotel Awazul Bacalar? ### What time is check-out at Hotel Awazul Bacalar? ### Where is Hotel Awazul Bacalar located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Awazul Bacalar Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 4.0 Location ### 6.8 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 14 8 - Good 17 6 - Okay 17 4 - Poor 7 2 - Terrible 11 ## Reviews Verified ### 8/10 Good #### Flor 7 Jan 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities This hotel is about 15 min away from the centro and it does not have a restaurant. Overall the stay is good but wouldn’t recommend if trying to be where all the food is at and everything. ##### Flor Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Tracy 11 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved this hotel! In fact, we loved it so much that we changed our plans and came back for a couple of days at the end of our trip. The rooms are cute, clean and comfortable. The pier on the lake was heavenly. The staff was so nice, too. The only drawback was the ice machine wasn't working, but on our second stay it appeared they had a replacement ready to install. ##### Tracy Stayed 2 nights in Aug 2022 Verified ### 2/10 Terrible #### Kelsey 27 Aug 2022 Disliked: Cleanliness, staff & service, property conditions & facilities We left it was horrible ##### Kelsey Stayed 2 nights in Aug 2022 Verified ### 6/10 Okay #### Hugo Alberto 27 Apr 2025 Liked: Staff & service, amenities Regular ##### Hugo Alberto Stayed 2 nights in Apr 2025 Verified ### 4/10 Poor #### sergio 7 Aug 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Check it before you pay ##### sergio Stayed 1 night in Aug 2025 Verified ### 6/10 Okay #### Josefina 19 Jun 2025 Disliked: Property conditions & facilities Un hotel con instalaciones muy precarias y aún en construcción ##### Josefina Stayed 2 nights in Jun 2025 Verified ### 4/10 Poor #### YOLANDA 18 Mar 2025 Disliked: Cleanliness, staff & service, property conditions & facilities cuándo llegamos, no había luz, supuestamente era en toda la zona como es posible que no tengan una planta propia para la Luz ahí con un calor tremendo y sin aire acondicionado, no tienen restaurante para comer, dice que tienen desayuno incluido y no tienen restaurante para comer la verdad, me pareció mal, lo que era yo cancelarlo, irme a ver otro lugar no es recomendable ##### YOLANDA Stayed 2 nights in Mar 2025 Verified ### 8/10 Good #### Jorge 22 Feb 2025 Liked: Cleanliness, staff & service Las habitaciones son amplias, es muy pequeña el area para colgar ropa, hay espacio como para instalar un mueble adicional para guardar ropa.Tiene area de comedor que no funciona, seria importante que tuvieran servicio de comida.Las vistas de la Laguna desde el Hotel muy bonitas. ##### Jorge Stayed 3 nights in Feb 2025 Verified ### 6/10 Okay #### SANDRA MICHELLE HERNANDEZ 24 Jul 2024 Liked: Cleanliness Le hace falta mas detalles Arreglos camastros acondicionar el area del muelle ##### SANDRA MICHELLE HERNANDEZ Stayed 3 nights in Jul 2024 Verified ### 2/10 Terrible #### CLAUDIA 10 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### FRAUDE HOTELES.COM Y HOTEL AWAZUL ES UN FRAUDE DE HOTELES.COM Y DEL HOTEL AWAZUL, YA QUE LAS FOTOS NO CORRESPONDEN A LA PROPIEDAD, HAY PLAGAS, FIESTAS PARTICULARES, MAL ESTADO DE SILLONES, CAMAS. NULA HIGIENE. ESTABAN FUMIGANDO Y TENÍA EL INSECTICIDA EXPUESTO. ##### CLAUDIA Stayed 2 nights in Jul 2024 Verified ### 2/10 Terrible #### Tania de los Angeles 30 Jun 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo servicio Pésimo servicio,no me querían hacer válida mi noche ya que yo la pagué por medio de la página y salía pagada ,hasta que nos resolvieron pésimas instalaciones, nada que ver con las fotos que ponen en su página y para colmo no te ponen fotos de los cuartos, comparado al precio que se paga súper cara esta sobrevaluado,en lo personal no lo recomiendo parece un hostal de mala muerte,como q si lo estuvieran cerrando más bien,el aire acondicionado no servia,las camas no son cómodas en general perdí mi dinero xq tenía dos noches de reserva y solo me hospedé 1 ![](https://a.travel-assets.com/ugc/hotel-reviews/C349C4B2DE84A976655E014391673634AD9916AC1719787620538.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1C600BDEF73A4E2681807CE038281A236A48A93C1719787621483.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D77EEABE0BBD7AE40C268584D76FB6EA412588A01719787619908.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tania de los Angeles Stayed 2 nights in Jun 2024 Verified ### 6/10 Okay #### María Antonieta 19 Jun 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Tiene acceso privado a la laguna. ##### María Antonieta Stayed 4 nights in Jun 2024 Verified ### 6/10 Okay #### Brenda 17 Jun 2024 Liked: Staff & service Disliked: Cleanliness #### bonito para alojase un dia El lugar es bonito ya que esta a la orilla de bacalar, pero no es para niños ya que el agua es hondo. Las habitaciones son cómodas pero le falta mas limpieza ya que la que nos asignaron tenia mucho olor a humedad y las almohadas olían como a orín por lo mismo que tiene mucha humedad. ##### Brenda Stayed 1 night in Jun 2024 Verified ### 8/10 Good #### Mariela 30 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bueno ##### Mariela Stayed 2 nights in Mar 2024 Verified ### 6/10 Okay #### Fanny 13 Jan 2024 Disliked: Staff & service, property conditions & facilities Sin comentarios ##### Fanny Verified ### 10/10 Excellent #### Sandra 7 Jan 2024 Liked: Cleanliness, staff & service, amenities Todo muy bien, solo que las fotos no están actualizadas, por lo tanto me fui con la imagen que tenía restaurante y por remodelación en este momento no cuentan con ello. Solo eso que si deberías actualizar un poco las imágenes. De ahí en fuera todo muy bien, tiene una vista preciosa a la laguna. ##### Sandra Verified ### 2/10 Terrible #### Claudia Isabel 20 Dec 2023 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Muy mala experiencia, muros de tablaroca y una habitación muy ruidosa, nada que ver las habitaciones con las fotos, acabados terribles y muy mal servicio, muy mal respecto a lo que vale... ##### Claudia Isabel Verified ### 8/10 Good #### Gabriela Noemi Zamora 6 Apr 2023 Liked: Cleanliness, staff & service Me gustó la atención del personal y la limpieza pero sus colchones son muy incómodos para dormir ##### Gabriela Noemi Zamora Stayed 4 nights in Mar 2023 Verified ### 6/10 Okay #### Hector Hugo 30 Dec 2022 Disliked: Property conditions & facilities, room comfort #### Mala La habitación no tenia toallas, incomoda sin servicios y no tenia agua caliente. ##### Hector Hugo Stayed 1 night in Dec 2022 Verified ### 10/10 Excellent #### MARIA DEL CARMEN 26 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities lo que mas me gusto es que no cobraron extra que se quedo en una hamaca que pudimos colgar en el pasillo. Lo que no me gusto fue que no había disponibilidad para adquirir otra habitación. ##### MARIA DEL CARMEN Stayed 1 night in Aug 2022 Verified ### 8/10 Good #### Rodolfo 27 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room and facilities were great, the only downfall was that we did not get one of the rooms with the view of the lagoon, considering the distance from the town, it would have been nice that there was a dining facility; otherwise the room was clean, lots of space and comfortable... ##### Rodolfo Stayed 1 night in Apr 2022 Verified ### 2/10 Terrible #### Karla 25 Apr 2022 Disliked: Staff & service, amenities Muy mal.. las sabanas y toallas sucias, moho en paredes. Pero el problema mayor fue el check in.. y aun sigo en espera de la factura. Pague por expedia al hotel un depósito del 50 y luego el restante se cobraba rl dia del checkin . El hotel dice que no lo hizo. Tuve que pagar en efectivo porque su terminal casualmente no servia, pedi factura para apartar mi pago, me prometió la recepcionista llegaba sl día siguiente. Cosa que haya hoy no sucede. Me expidieron después de una discusión con Hilario (turno mañana) de 20 min un papelito a mano de que pague en efectivo... La verdad deja mucho que desear y hay muchas mejores opciones.... ##### Karla Stayed 1 night in Apr 2022 Verified ### 6/10 Okay #### Raul 28 Dec 2021 Disliked: Cleanliness, property conditions & facilities, room comfort #### Sin agua caliente y muros de tabla roca. Sin agua caliente y muros de tabla roca, donde no existe privacidad. Lo único bueno es la ubicación. ##### Raul Stayed 1 night in Dec 2021 Verified ### 2/10 Terrible #### CRISTIAN 9 Dec 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No había luz Llegamos y no había luz , conectaron una planta pero se apagó en la noche y hacía mucho calor ##### CRISTIAN Stayed 1 night in Dec 2021 Verified ### 6/10 Okay #### Mario 26 Nov 2021 Liked: Cleanliness #### Buena En el hotel la experiencia fue buena ##### Mario Stayed 2 nights in Nov 2021 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - 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