Compare and book 4 Star hotels in Theydon Bois, Epping

"The room itself was fair. The check in process was horrible. I paid to upgrade my room and have a high floor. Upon arrival (check in @3pm) they had me and my wife waiting for 2 hours to get our room. They said they would call when it was ready, they didn’t. I was sitting right next to the reception desks, nobody informed me. After approaching to see if it was ready, they said the room was ready after 2 whole hours. We just flew in and were exhausted and had to wait 2 hours for a room that we had booked well before that day. The customer service was trash in this experience. I kept asking why this would happen and they just kept ignoring me. Unacceptable behavior. They proceeded to give me 1 drink voucher. Not even 2 for me and my wife. Look elsewhere."

"Nice view "

"Staff Brilliant nothing to much for them Breakfast very good Some room renovated Some room not but clean and tidy "

"Very helpful staff. Great location and hotel. "

"Staff was attentive. Will book again. "

"Wonderfull Everything is perfect for the guests Thank you My kind regards"

"Yes "

"Great location "

"Nice location! Easy walks to all the good stuff. Plenty of great restaurants and pubs and easy Underground access. Staff was great!"