The service at this hotel is amazing! From the front desk, to bell boys to evening housekeeping. Everyone is friendly and attentive. Outside of that, the rooms are so comfortable and your every need is provided. There is even a pillow menu to choose from buckwheat to lavender pillows. They also have some amazing restaurants...some of the best in Hangzhou. I love it best because you have all this and it's also so close to West Lake which is just a 5 minute walk from the hotel. I would recommend this hotel to anyone traveling to Hangzhou (west lake area). Really amazing!
Tip: ask for Leonardo if you need any help! He is amazing! Very friendly, attentive and knowledgable!
The Wyndham Grand Plaza Royale Hangzhou is situated on the shore of the beautiful West Lake adjacent to the city center. The …More
Apparently this is one of the best hotels in the city...it's very close to Yellow Dragon Cave (wow the name sounds stupid in English) and Yellow Dragon Stadium (again) so it's easy to make your way back if you get lost in the city. They provide many things like bottles of water, slippers, and umbrella which is good because it rained and I didn't have my own umbrella. My room was very clean. The hotel staff is very kind. Close your windows in the summer so mosquitoes don't fly inside (very bad). You can tell it is a good hotel because there are very expensive cars parked outside all the time. I saw two different Bentleys and even a Rolls-Royce Phantom, which I also saw parked outside a Walmart two blocks away lol.
Donny from Freehold, NJ
Set in a 15-story curved tower, this hotel is situated in downtown Hangzhou, facing BaoShi Hill and Yellow Dragon …More
My room was spacious and well-appointed. I liked having a small kitchen and washer-dryer. Cabs were readily available as was the requisite Starbucks. Sunrises were magnificent! Indoor lighting was not quite as easy to use nor as bright as I like. I would definitely stay again.
Oakwood Residence Hangzhou: It is the personal touch that has propelled this way of living across cities around Asia Pacific …More
Located strategically next to Xihu (or West Lake), I'd planned to stay in this hotel ever since I passed by during my impromptu visit 6 months ago. It didn't disappoint - hotel facilities were great, staffs were friendly and helpful whenever you needed them. However, the hotel rooms are in dire needs to be refurbished as they looked dated. Apart from that, it was cosy, spacious with great view of the lake (where I stayed).
One more thing, the hotel is separated by East & West Wing. My advise is to stay in West Wing as it's nearer to boat ride and shops in Xihu.
This was my best Marriott stay to date! Yes, I have had more elegant ones, but none with staff as great as this hotel. I used to work for Marriott and know the customer service required to be a part of the quality chain, however, these employees outperformed all other Marriott Hotels in the past. After I got my Son from the orphanage, I asked if I could get another water per day and they made sure I had plenty my entire stay. On our last day the staff packed up a lunch bag for both of us to take on the plane and wished us well. This is after they greeted me each morning remembering what beverage I had in the morning, whisked away empty plates, brought us anything we may have ordered from the buffet custom made. They answered my Son's myriad of questions he had and brought him his special plates and cup each morning. They showed him how to work the register and gave him the duplicate tape and showed him how it worked. Everyone was very pleasant and showed great care and patience with a very scared little boy and his new Mommy.
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