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"Splendid Hotel, super nice staff"

"The staff provides exceptional service and advice. The lounge charmingly decorated to take one back to the early 1900's. The bed and pillows were comfortable. Great location for shopping and restaurants besides visiting sightseeing places like West Lake and the elegant garden of former residence of Hu Xueyan. Thank you. "

"Nice stuff, clean room, great service and staff"

"They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!"

"Highly recommended for those who enjoy Chinese traditional garden. Excellent service. "

"Perfect to stay in the night before an early flight. Buffet breakfast in the morning. Very clean, modern and comfortable rooms. "

"The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location."

"Very friendly staff, hotel is very clean "

"World class hotel ! "