Title: Grand Hyatt Hangzhou Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1172294&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hyatt Hangzhou Find tranquility at this West Lake property with five restaurants and a rejuvenating spa, offering a perfect balance of relaxation and indulgence. ## Photo gallery for Grand Hyatt Hangzhou ![Exterior - Grand Hyatt Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/98a1d343.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, minibar, in-room safe, desk - Grand Hyatt Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/dc900af6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Grand Hyatt Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e0c62b29.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Grand Hyatt Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/d8ed63b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Grand Hyatt Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/1b79eeec.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hyatt Hangzhou, beside West Lake, offers an indoor pool, spa treatments, and five restaurants, including Italian cuisine. The bar is a relaxing spot. Guests appreciate the in-room WiFi and consistently give positive feedback. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £148 includes taxes & fees 14 Feb - 15 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Room, 1 King Bed, Garden View ![Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/2a0bc87b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Garden View ### Highlights Furnished balcony Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains - Garden view - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Single Beds, Garden View ![Room, 2 Single Beds, Garden View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/9a84e2c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, Garden View ### Highlights Furnished balcony Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains - Garden view - 388 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Room, 1 King Bed, Lake View ![Room, 1 King Bed, Lake View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/d991abd0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Lake View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - Lake view - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Single Beds, Lake View ![Room, 2 Single Beds, Lake View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e1581b3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, Lake View 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - Lake view - 388 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Club Room, 1 King Bed (Club Access) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e3cc9207.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Access) ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 2 Single Beds (Club Access) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/c31c527f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Single Beds (Club Access) ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - 388 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Club Room, 1 King Bed, Lake View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/55af2488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Lake View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - Lake view - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 2 Single Beds, Lake View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/55af2488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Single Beds, Lake View ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - Lake view - 388 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/e3cc9207.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - 366 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Grand, Suite, 1 King Bed ![Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/795cbf0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand, Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - 614 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Single Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/c31c527f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - 366 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Tent, 1 King Bed (CAMP IN GARDEN) ![Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/898213d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tent, 1 King Bed (CAMP IN GARDEN) ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - 388 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Grand Premium Suite ![Grand Premium Suite | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/5fc31732.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Premium Suite ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Premium bedding Blackout curtains Bathrobes - Lake view - 646 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13570000/13563800/13563748/66762f5e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Midtown Shangri-La, Hangzhou Xiacheng - Pool - Hot tub - Spa - Parking included 8.8 Excellent 230 reviews £105 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hangzhou-Hotels-Midtown-Shangri-La.h13563748.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=a86bd5cd-17cc-4f6f-9e33-33deb0678ff0&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/112000000/111630000/111623400/111623356/3699d430.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Wulin GDA Hotel, Vignette Collection by IHG Xiacheng - Pool - Free Wi-Fi - Restaurant - Air-conditioning 10.0 Exceptional 3 reviews £117 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hangzhou-Hotels-HANGZHOU-WULIN-GDA-HOTEL.h111623356.Hotel-Information?chkin=2026-2-11&chkout=2026-2-12&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=a86bd5cd-17cc-4f6f-9e33-33deb0678ff0&top_cur=GBP) Ad ![Lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/17000000/16020000/16015800/16015708/8658e066_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hangzhou Marriott Hotel Qianjiang Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 162 reviews £92 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hangzhou-Hotels-Hangzhou-Marriott-Hotel-Qianjiang.h16015708.Hotel-Information?chkin=2026-2-12&chkout=2026-2-13&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=a86bd5cd-17cc-4f6f-9e33-33deb0678ff0&top_cur=GBP) Ad ![Indoor pool, open 6:00 AM to 10:00 PM, pool loungers, lifeguards on site](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/114000000/113050000/113047100/113047006/1ae4fd8e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Silk Lakehouse, Shangri-La Hangzhou Xihu - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 8 reviews £361 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hangzhou-Hotels-The-Silk-Lakehouse.h113047006.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=a86bd5cd-17cc-4f6f-9e33-33deb0678ff0&top_cur=GBP) Ad ![Indoor pool](https://images.trvl-media.com/lodging/90000000/89320000/89310100/89310092/7b0f10ac.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency Hangzhou International Airport Xiaoshan - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 73 reviews £66 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hangzhou-Hotels-Hyatt-Regency-Hangzhou-International-Airport.h89310092.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=6084457&destination=Hangzhou&destType=MARKET&latLong=30.272319,120.136151&searchId=a86bd5cd-17cc-4f6f-9e33-33deb0678ff0&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Grand-Hyatt-Hangzhou.h1172294.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Grand-Hyatt-Hangzhou.h1172294.Hotel-Information) ## About the area Located in Shangcheng, a neighbourhood in Hangzhou, Grand Hyatt Hangzhou is in the entertainment district and on a lake. Broken Bridge and Wulin Square are notable landmarks, and travellers looking to shop may want to visit Wushan Night Market and Hangzhou Tower Shopping Mall. Hangzhou Botanical Garden and Song Dynasty Town are not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25690%2C120.15649&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TiMQOxhgu9wf12YYmHcz_DGTiV4=) 28 Hu Bin Road, Hangzhou, Zhejiang, 310007 ### What's nearby - ![West Lake showing night scenes and a river or creek](https://images.trvl-media.com/place/6141424/44000193-9651-4247-a75f-903efc20ccb8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 1 min walk \- 0.0 miles - Xihu Tiandi 13 min walk \- 0.7 miles - Wushan Night Market 20 min walk \- 1.1 miles - Wulin Square 2 min drive \- 1.2 miles - Hangzhou Tower Shopping Mall 2 min drive \- 1.4 miles ### Getting around - Longxiangqiao Station 4 min walk - Hangzhou Railway Station (HZD) 18 min drive - Hangzhou (HGH-Xiaoshan Intl.) 40 min drive ### Restaurants - Grand Café 1 min walk - 寿司郎 3 min walk - friday eve 4 min walk - 知味观 4 min walk - TOUS les JOURS 3 min walk ## About this property ### Grand Hyatt Hangzhou Luxury hotel near West Lake Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe and a hair salon. Treat yourself to a manicure/pedicure, aromatherapy or a hot stone massage at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool - Free self-parking - Limo/town car service, buffet breakfast (surcharge) and ATM/banking services - A gift shop, a porter/bellboy and tour/ticket information Room features All 388 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and bathrobes. Other conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with deep-soaking baths and free toiletries - LCD TVs with satellite channels - Wardrobes/cupboards, fridges and daily housekeeping ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/14000000/13570000/13563800/13563748/b06b6274.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Midtown Shangri-La, Hangzhou Xiacheng - Pool - Hot tub - Spa - Parking included 8.8 Excellent 230 reviews £105 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=13563748&PinnedHotelID=13563748&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/8d5a83e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Hangzhou Westlake Shangcheng - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 505 reviews £78 includes taxes & fees 12 Feb - 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25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=58181768&PinnedHotelID=58181768&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/1000000/10000/8600/8554/afabebd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Hangzhou Xihu - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 249 reviews £64 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=8554&PinnedHotelID=8554&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/17000000/16020000/16015800/16015708/d66b9941.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hangzhou Marriott Hotel Qianjiang Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 162 reviews £92 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=16015708&PinnedHotelID=16015708&HadPinnedHotel=true®ionId=-1&adults=2) ![King Presidential Suite | Bathroom | Separate bathtub and shower, jetted bath, rainfall showerhead](https://images.trvl-media.com/lodging/28000000/27730000/27721600/27721578/0c8588d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Hangzhou Qianjiang New Town - Pool - Hot tub - Spa - Parking included 9.6 Exceptional 82 reviews £148 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=27721578&PinnedHotelID=27721578&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/106000000/105810000/105804600/105804577/726b13aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Seasons Hotel Hangzhou At Hangzhou Centre Downtown Hangzhou - Pool - Spa - Parking included - Free Wi-Fi 10 Exceptional 29 reviews £243 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=105804577&PinnedHotelID=105804577&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 6:00 AM to 10:00 PM, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/114000000/113050000/113047100/113047006/91c68652.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Silk Lakehouse, Shangri-La Hangzhou Xihu - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 8 reviews £361 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=113047006&PinnedHotelID=113047006&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3450000/3445600/3445595/3a4dad49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Plaza Royale Hangzhou Gongshu - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.0 Wonderful 361 reviews £75 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=3445595&PinnedHotelID=3445595&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1172294,13563748,1107805,4046327,58181768) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Train station pick-up shuttle (surcharge) - Limo/town car service - Free self parking on site - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person - 5 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - 28 Hubin Road 湖滨28 - Grand Cafe 咖啡厅 - Grand Hyatt Steakhouse - Patio 青莳 ### Things to do - Full-service spa - Health club - Indoor pool - Piano - Sauna - Steam room ### Family friendly - In-room cot - In-room refrigerator - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference centre - Meeting room ### Outdoors - On a lake ### Full-service spa - 11 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Spa open daily - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 8 floors - Ballroom - Banquet hall - Built in 2004 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - 24-hour room service - Espresso maker - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 288.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 198 per person - Airport shuttle fee: CNY 550 per vehicle (one way) - Rollaway bed fee: CNY 288.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Construction is underway at a neighbouring building and there may be noise disturbance from the construction work Parking height restrictions apply ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Hangzhou Hyatt Hangzhou Hyatt Regency Hyatt Hangzhou Grand Hyatt Hangzhou Hotel Hyatt Regency Hotel Hangzhou Regency Hyatt Hangzhou Hyatt Regency Hangzhou Hotel Grand Hyatt Hangzhou Hotel Grand Hyatt Hangzhou Hangzhou Grand Hyatt Hangzhou Hotel Hangzhou ## Frequently asked questions ### Does Grand Hyatt Hangzhou have a pool? ### How much does it cost to stay at Grand Hyatt Hangzhou? ### Is Grand Hyatt Hangzhou pet-friendly? ### How much is parking at Grand Hyatt Hangzhou? ### What time is check-in at Grand Hyatt Hangzhou? ### What time is check-out at Grand Hyatt Hangzhou? ### Does Grand Hyatt Hangzhou provide a shuttle to the airport? ### Where is Grand Hyatt Hangzhou located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Hyatt Hangzhou Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.4 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 240 8 - Good 137 6 - Okay 52 4 - Poor 12 2 - Terrible 12 ## Reviews ### 10/10 Excellent #### Lucy 13 Nov 2025 Liked: Cleanliness, property conditions & facilities Location excellent, well trained staff ##### Lucy Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### George 4 Nov 2025 Liked: Cleanliness, staff & service, amenities Nice location with good service ![](https://a.travel-assets.com/ugc/hotel-reviews/84c56606-1e19-4e3b-8ed4-6ff756f548fc-1762215767555.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8c773e5b-f530-4bae-ad74-0a45bdb97634-1762215766977.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/68d9e7a3-81d3-4d8d-b39b-112fc199d4b1-1762215767566.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5e66c6a1-44e3-412b-8106-97fb5a421e03-1762215766955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### George Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Sheng 21 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great view and great experience ##### Sheng Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Michael 19 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location on the lake. Third time staying at this location. ##### Michael Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Martin 14 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists ##### Martin Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Hoi Ching 22 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service. ##### Hoi Ching Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Mingya 28 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s in a very good location and good service! ##### Mingya Stayed 4 nights in Oct 2024 ### 8/10 Good #### Jeff 6 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location to west lake. ##### Jeff Stayed 1 night in Jan 2025 ### 10/10 Excellent #### KIN FAI GARY 2 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou. ##### KIN FAI GARY Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Juan 30 Oct 2023 Liked: Staff & service, amenities, property conditions & facilities Excellent location. Food at restaurant was delicious, massage was great. ##### Juan Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Huan 13 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A 5-star facility in the best location in Hangzhou with services that match its class! ##### Huan Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Faustina 25 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury hotel with superb location Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties. ![](https://a.travel-assets.com/ugc/hotel-reviews/9A412E59CFAD3DA3F090F58DFC36EA958917B7F81732556629814.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/361CB687FF9AE03BA3B17C4159BC37C5C39C4CB51732556632694.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/238936CD90F6FCF0A6AF2525B0A0D70A7EFC9BF91732556632468.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/081AC861190862C38BDB43A352423335C2A82FA81732556636796.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Faustina Stayed 1 night in Nov 2024 ### 8/10 Good #### Joey 10 Oct 2024 Liked: Staff & service, amenities, property conditions & facilities Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you! ##### Joey Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### VINCI 7 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant. ##### VINCI Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Meigan 8 May 2024 Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality. ##### Meigan Stayed 2 nights in May 2024 ### 10/10 Excellent #### Yee Kok 20 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels. ##### Yee Kok Stayed 3 nights in Oct 2024 ### 8/10 Good #### Connie 6 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok. ##### Connie Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### SHI 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything excellent during our stay at the hotel. ##### SHI Stayed 1 night in Aug 2025 ### 10/10 Excellent #### David 24 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The area is beautiful ##### David Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### HO 18 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Best location and wonderful food. ##### HO Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Maria Celina 9 Aug 2025 Good. Very good location. ##### Maria Celina Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### FU 1 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Okay ##### FU Stayed 2 nights in Nov 2025 ### 8/10 Good #### SHEN 28 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent! ##### SHEN Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Malcolm 28 May 2025 Liked: Cleanliness, property conditions & facilities Lake veiw was more a roof than lake ##### Malcolm Stayed 4 nights in May 2025 ### 10/10 Excellent #### Verified traveller 3 Jan 2024 Awesome location and service. Loved it. ##### Verified traveller Stayed 2 nights in Dec 2023 ---