SchlossHotel Zermatt – Active & CBD Spa Hotel

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Indoor pool
Indoor pool
Indoor pool
Balcony

Overview of SchlossHotel Zermatt – Active & CBD Spa Hotel

SchlossHotel Zermatt – Active & CBD Spa Hotel

4.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Gym
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment
  • Social distancing
Map
Bahnhofplatz 18, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular7 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk
  • Popular LocationSunnegga Ski Resort1 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

SchlossHotel Zermatt – Active & CBD Spa Hotel is located in Zermatt City Centre, a neighbourhood in Zermatt, and is near a train station and in the mountains. Matterhorn Ski Paradise and Zermatt-Furi Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledging and snowshoeing.

What's nearby

  • Zermatt–Sunnegga Funicular - 7 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Riffelberg Express Gondola - 44 min walk
  • Furi - Trockener Steg Cable Car - 44 min walk
  • Sunnegga Ski Resort - 1 min drive

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Swiss Chalet - 2 min walk
  • Theodors Stuba Zermatt 1896 - 3 min walk
  • Bäckerei Fuchs - 4 min walk
  • Le Cervin Grill - 4 min walk
  • Le Gitan - 5 min walk

About this property

SchlossHotel Zermatt – Active & CBD Spa Hotel

4-star Zermatt hotel in Zermatt City Centre, walk to Matterhorn Ski Paradise
A full-service spa, an indoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include a bar/lounge, a sauna and massage/treatment rooms.
SchlossHotel Zermatt – Active & CBD Spa Hotel offers 49 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. 70-cm Flat-screen televisions come with cable channels. Bathrooms include a bath, bathrobes, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Schlosshotel has 1 treatment room. Services include hot stone massages and sports massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages spoken

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness centre
  • Table football
  • Full-service spa
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • Concierge services
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Bath
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 70-cm flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 15.00 per pet, per day
Welcoming dogs only
1 per room
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 15.00 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 339 out of 443 reviews
5 - Excellent 77%
Rating 4 - Good. 89 out of 443 reviews
4 - Good 20%
Rating 3 - Okay. 10 out of 443 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 443 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 443 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The over all experiences was wonderful. The facility was really really clean and the breakfast was delicious. We enjoyed our stay very much. The hotel was near by train stations and restaurants.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very well located, 3 min walk from train station. Hotel is great, there is kids playground area on the basement with lots of toys to entertain the little ones.
Stayed 3 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

5/5 Excellent

Stayed 5 nights in Dec 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect!
Stayed 2 nights in Nov 2021