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Reviews of Santuario Yelapa

3.5 out of 5
Santuario Yelapa
72 Calle Marlín, Yelapa, JAL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 3 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property and mostly like a boutique hotel - just 5 geodesic domes (one room to each one). The staff, WHEN there is very attentive, but early morning, until about 9, no one, that we found, was there. we LOVED the location. Not on the beach, but by a pond/sometimes river. The rooms were fantastic. Bed comfortable but the sheets a bit low grade. Overall we would come back.
Stayed 2 nights in Mar 2024
Response from Ivan Amador on 3 Apr 2024
Thank you very much Wayne, for taking the time to leave a review. We certainly appreciate your stay with us and well do our best effort to ensure you come back and have the best experience possible. Sincerely; Iván Amador, service manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful oasis
Charming place! The staff is excellent and highly available to help with anything or answer any questions. Photos are accurate too! (Came here to relax and do some hiking and it was perfect.) My only suggestion is that they provide bottled water (or a jug in a water dispenser) — especially for guests staying for multiple nights. They provided this when asked, just would have been nice if it was in the room by default. Also, the WiFi signal did not reach my room (only got service near reception). Then again, it was kind of nice not to have the distraction of being too connected!
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra Luz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amigable, la decoración y ambiente de buen gusto. Lugar ideal para descansar y relajarse, la comida que ofrecen es de calidad y muy rica. regresaré y lo recomendaré.
Stayed 1 night in Mar 2024
Response from Ivan Amador on 3 Apr 2024
Sandra, muchas gracias por tomarte el tiempo de dejar una reseña. Apreciamos enormemente que hayas decidido hospedarte con nosotros y nos aseguraremos que cuando vulevas tengas la mejor experiencia posible. Atte: Iván Amador, Gerente.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por parte del staff
Stayed 2 nights in Mar 2024
Response from Ivan Amador on 1 Apr 2024
De parte del Staff de Santuario Yelapa, deseamos extenderle nuestra gratitud por hospedarse con nosotros, esperando se encuentre bien y vuelva pronto a desconectarse en nuestras instalaciones.