Title: Hotel Casa Real del Café Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=10238943&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa Real del Café Travelers start their day with a made-to-order breakfast at Hotel Casa Real del Café before venturing out to discover the surrounding attractions ## Photo gallery for Hotel Casa Real del Café ![Terrace/patio - Hotel Casa Real del Café (Coatepec)](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/63547677.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Individually decorated, individually furnished, desk, iron/ironing board - Hotel Casa Real del Café (Coatepec)](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/924678a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Casa Real del Café (Coatepec)](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/be66b44b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Casa Real del Café (Coatepec)](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/7f5df254.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Casa Real del Café (Coatepec)](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/bc9406df.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa Real del Café offers a warm breakfast at El Antiguo Beneficio and in-room WiFi. Guests can relax on the sunny terrace, visit the coffee shop, or arrange local tours with staff help. The boutique property is praised for its attentive service. VIP Access ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Laundry room - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=10238943&PinnedHotelID=10238943&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 10 of 10 rooms ### View all photos for Junior Suite (Robusta Loft) ![Junior Suite (Robusta Loft) | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/ae29a919.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Robusta Loft) 9.0 Wonderful 2 reviews ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Separate bedroom Private bathroom Free bottled water - 1 bedroom - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Suite, Bathtub (Caturra Master Suite) ![Suite, Bathtub (Caturra Master Suite) | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/bf395381.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Bathtub (Caturra Master Suite) ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Shower/bath combination Private bathroom Free bottled water - Sleeps 4 - 1 Queen Bed and 2 Single Beds ### View all photos for Junior Studio Suite, 2 Queen Beds (Típica Loft) ![Junior Studio Suite, 2 Queen Beds (Típica Loft) | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/0b2cba9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite, 2 Queen Beds (Típica Loft) 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Private bathroom Free bottled water Cable channels - Sleeps 4 - 2 Queen Beds ### View all photos for Junior Studio suite ![Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/1f8e9d2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio suite 8.0 Very good 2 reviews ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Private bathroom Free bottled water Cable channels - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed ![Room, 1 King Bed | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/3dd05fa4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 8.4 Very good 7 reviews ### Highlights Individually furnished Individually decorated Heating Free cots/infant beds Flat-screen TV Fan Separate bedroom Private bathroom - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Basic Twin Room, 2 Single Beds ![Basic Twin Room, 2 Single Beds | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/b1f57b5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Twin Room, 2 Single Beds ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Private bathroom Free bottled water Cable channels - Sleeps 2 - 2 Single Beds ### View all photos for Junior Studio Suite ![Junior Studio Suite | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/0400cdbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Private bathroom Free bottled water Cable channels - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, Multiple Beds ![Junior Suite, Multiple Beds | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/156bab4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Multiple Beds ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Separate bedroom Private bathroom Free bottled water - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Junior Studio Suite, 2 Double Beds (Típica Loft) ![Junior Studio Suite, 2 Double Beds (Típica Loft) | Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/181e6188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite, 2 Double Beds (Típica Loft) ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Fan Private bathroom Free bottled water Cable channels - Sleeps 4 - 2 Double Beds ### View all photos for Junior Studio Suite, Balcony ![Individually decorated, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10240000/10239000/10238943/924678a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio Suite, Balcony 8.8 Excellent 3 reviews ### Highlights Balcony Individually furnished Individually decorated Heating Free cots/infant beds Flat-screen TV Fan Private bathroom - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FXalapa-Hotels-Hotel-Casa-Real-Del-Cafe.h10238943.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FXalapa-Hotels-Hotel-Casa-Real-Del-Cafe.h10238943.Hotel-Information) ## About the area Coatepec is home to Hotel Casa Real del Café. The area's natural beauty can be seen at Hidalgo Park and La Granada Waterfall, while Museo Casa de Xalapa and Diego Rivera Gallery are cultural highlights. Ready for a night out? Consider Texin Events Coatepec and IMAC Xalapa. [Visit our Coatepec travel guide](https://www.expedia.co.uk/Coatepec.dx6034171) [View more Inns in Coatepec](https://www.expedia.co.uk/Coatepec-Inns.d6034171-aaInns.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.45631%2C-96.95544&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1RK46wUp1XO1jg541ZsC-1xDt_w=) Zamora 58, Col. Centro, Coatepec, VER, 91500 ### What's nearby - Church of Guadaloupe \- 5 min walk \- 0.3 miles - Coatepec Market \- 7 min walk \- 0.4 miles - Hidalgo Park \- 7 min walk \- 0.4 miles - Church of San Jeronimo \- 7 min walk \- 0.4 miles - Xalapa Cathedral \- 28 min drive \- 7.7 miles ### Getting around - Xalapa Station - 26 min drive - Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 114 min drive ### Restaurants - ‪Casa Mercado Museo Del Mole - ‬3 min walk - ‪Ofelia - ‬3 min walk - ‪Museo Del Cafe Coatepec - ‬4 min walk - ‪Chalupas Camino Real - ‬2 min walk - ‪La Mata - ‬5 min walk ## About this property ### Hotel Casa Real del Café Boutique inn Consider a stay at Hotel Casa Real del Café and take advantage of free continental breakfast, a terrace and a coffee shop/cafe. The on-site restaurant, El Antiguo Beneficio, features Regional cuisine. In addition to laundry facilities, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - Luggage storage, a front desk safe and a 24-hour front desk - Tour/ticket information and smoke-free property Room features All guestrooms are individually furnished, and include comforts such as free WiFi and free bottled water. More amenities include: - Heating and fans - Bathrooms with free toiletries - 32-inch flat-screen TVs with cable channels - Daily housekeeping, desks and phones ## Similar properties ![Interior](https://images.trvl-media.com/lodging/10000000/9090000/9082600/9082524/085e32fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meson del Alferez Coatepec Coatepec - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 261 reviews £69 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=9082524&PinnedHotelID=9082524&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/54000000/53300000/53292200/53292153/46fe8ac0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Miguel Arcangel Rincón Coatepec - Free Wi-Fi - Restaurant - Breakfast available - Housekeeping 8.8 Excellent 60 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=53292153&PinnedHotelID=53292153&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily cooked-to-order breakfast (MXN 68.00 per person)](https://images.trvl-media.com/lodging/34000000/33520000/33510200/33510195/d39a12cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada San Jerónimo Coatepec - 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28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1380586&PinnedHotelID=1380586&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/110000000/109670000/109661300/109661236/dc318023.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Xico Inn Xico - Pool - Pet-friendly - Kids’ pool - Parking included 5.8 8 reviews £72 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=109661236&PinnedHotelID=109661236&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Free self parking on site - Limited on-site self parking ### Food and drink - A coffee shop/cafe - A restaurant ### Restaurants on site - El Antiguo Beneficio ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - No lift ### More - Colonial architecture - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Desk - Fan - Heating - Individual decor - Individual furnishings - Iron/ironing board - Phone ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Casa Real Café Coatepec Hotel Casa Real Café Casa Real Café Coatepec Casa Real Café Hotel Casa Real del Café Inn Hotel Casa Real del Café Coatepec Hotel Casa Real del Café Inn Coatepec ## Frequently asked questions ### Is Hotel Casa Real del Café pet-friendly? ### How much is parking at Hotel Casa Real del Café? ### What time is check-in at Hotel Casa Real del Café? ### What time is check-out at Hotel Casa Real del Café? ### Where is Hotel Casa Real del Café located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Casa Real del Café Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.4 Location ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 205 8 - Good 100 6 - Okay 33 4 - Poor 18 2 - Terrible 15 ## Reviews ### 10/10 Excellent #### Robert 30 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was very comfortable and clean. The hotel was in a great location. The free breakfast was excellent, lots of choice. The staff were excellent, vert helpful and friendly. I was sick my last day there and they helped me in everyway they could! Thank you staff. ##### Robert Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Sergio 26 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great location ##### Sergio Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Jose 26 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and Spacious We had a great stay at Casa del Cafe Real. Staff was super friendly and Hotel was very clean in a good area of town, a few blocks from the main square. Only cons would be that the shower head had a small leak(drop nonstop) and the rooms are very spacious but with no place to seat. A small couch pr couple pf chairs to seat would be great! 👍 ![](https://a.travel-assets.com/ugc/hotel-reviews/37433EAADD810D20B7B20A643192D275E0C53FCD1735235711617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Chris 17 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel in a magical place Wonderful location in this very special town. The hotel is 4-5 blocks from the town center and the rooms are set back from the street. The rooms face the central courtyard/dining area, so there is some sound from the other rooms echoing but in all my stay was fantastic and they provided covered, secure parking for my motorcycle across the street ##### Chris Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Merrill 9 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is perfect. I’m totally happy to this point. It’s a little walk from the center, but helps to keep it quiet. Great room, strong and stable internet. Large bathroom, strong shower, hot water. Don’t know about breakfast yet as just arrived this afternoon. Staff is great! ##### Merrill Stayed 1 night in Mar 2024 ### 6/10 Okay #### Maria 22 Jul 2024 Liked: Cleanliness Disliked: Property conditions & facilities This is not a boutique hotel. It is a nice B&B place BUT the beds are just terrible: with hard and deformed springs. My friend and my self still with pain in the neck and back, we really had a bad time trying to fall sleep there, and of course we did not rest. The coffee (as in all Coatepec) is delicious and the people working there are nice and gentle. ##### Maria Stayed 2 nights in Jul 2024 ### 8/10 Good #### Darla 17 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities A lovely little hotel in a beautiful town. If you like coffee you will love it around here. Coffee shops everywhere open early and late with excellent pastries. A light breakfast was included with excellent coffee and other breakfast items were available for sale. Helpful desk personnel helped us out with a tour which was wonderful. The updated bathrooms were a pleasant surprise. Whomever installed the shower knew what they were doing. And lots of hot water and water pressure. We loved the area and the surrounding towns as well. We would definitely recommend. ##### Darla Stayed 2 nights in Feb 2024 ### 8/10 Good #### Leobardo 11 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location, great service. ##### Leobardo Stayed 1 night in Aug 2025 ### 6/10 Okay #### Merrill 27 Jul 2025 Liked: Cleanliness Disliked: Staff & service The property is getting old and ##### Merrill Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Arturo Rafael 20 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Was very good!!! ##### Arturo Rafael Stayed 1 night in Oct 2024 ### 6/10 Okay #### Daryl 26 Dec 2024 Liked: Cleanliness, staff & service, amenities Was ok ##### Daryl Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### DAVID S 16 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very well maintained house of yore, it will make you feel as if you've travelled back in time ##### DAVID S Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Roberto 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice ##### Roberto Stayed 1 night in Nov 2024 ### 10/10 Excellent #### scott 23 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was wonderful ##### scott Stayed 4 nights in Apr 2023 ### 10/10 Excellent #### Allen 6 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet , spacy parking lot with roof, clean room ,hot water for shower, fast internet. Just have to wait until around 3 PM for check in not that very convenient. ##### Allen Stayed 1 night in Nov 2023 ### 10/10 Excellent #### yannis 27 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good 👍 ##### yannis Stayed 2 nights in May 2024 ### 10/10 Excellent #### Jose 15 Jul 2023 Liked: Property conditions & facilities Ok ##### Jose Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Jose 21 Apr 2024 Disliked: Staff & service, amenities, property conditions & facilities The room had a stuffy smell. The bed felt as if it was made of stone. You could hear all the noise from the other rooms. We asked to change rooms when we first arrived due to the stuffy smell and they would not accommodate due being in the room for 20 minutes. ##### Jose Stayed 1 night in Apr 2024 ### 2/10 Terrible #### Michael 22 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities We arrived here at noon on a Friday and as all travellers are we were tired and wanted to get into our room and freshen up. We decided to eat lunch at hotels restaurant to both patronize them and wait. Checkin was at 3 but at 2 we asked if our room was ready. Clerk said it was ready at noon but we could not checkin until 3\. At this point my wife lost it and asked why? Clerk said it was policy, my wife said call the manager. No answer....We walked out and have never been treated so rudely. We have travelled all over the world and understand if a room is not ready however if it is, EVERYWHERE we have been it was offred to us. Cannot recommend this place. ##### Michael Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Eric 27 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Very nice hotel, clean and quiet. The breakfast from the menu was good and affordable. Only problem was we didn't feel welcome when we arrived. We showed up a couple of hours before the time of check-in and I asked politely if there was a place where I could have a Zoom meeting. The guy at the front desk was not nice (although not rude either) and told me I could use the comedor area. WiFi connection was terrible and in the end I had to give up on the meeting. In addition, they didn't offer to take care of our luggage while the room was ready, neither they offer to help with our luggage once the room was ready. ##### Eric Stayed 1 night in Feb 2024 ### 8/10 Good #### Ruy 9 Nov 2022 Liked: Cleanliness, staff & service, amenities I did not like that the shower still does most work it is only hot or cold not in between ##### Ruy Stayed 1 night in Nov 2022 ### 6/10 Okay #### Juan Guillermo 10 Oct 2024 Liked: Cleanliness Disliked: Staff & service, amenities The attitude of the lady manager of the 2nd shift was not so good. She doesn´t understand the meaning of try ALWAYS to please the guests as much as you can and make them feel comfortable. Especially if they buy 12 nights in a hotel, especially if they are older adults and especially if they want or ask for things that do not affect the hotel. It is incredible to keep discusing with this lady at 9 PM if I can get 2 empty glasses per room (That is 8 rooms) answering that if each one of the 4 major adults has to go to the front desk to request for their 2 emty glasses because the rules of the hotel is not to put glasses in the room. Never had the possibility to use the empty (not in use) dining room because those are the rules. RIDICULOUS. I love the hotel and the breakfast but I will not recomend this hotel to my friends. Water temperature in the shower is impossible to get unless you know the code to get it. ##### Juan Guillermo Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### DULCE 9 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities El hotel es lindo ##### DULCE Stayed 2 nights in Dec 2025 ### 8/10 Good #### Daniel 25 Dec 2025 Liked: Cleanliness, staff & service Disliked: Amenities El Personal de recepción tiene una excepcional y excelente atención! Felicidades…! Lástima que el agua caliente de la bañera falló y que nunca nos hicieron la limpieza de la habitación, ni camas, ni cambio de toallas o jabón… ##### Daniel Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Roberto 11 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo bien ##### Roberto Stayed 2 nights in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Grand Velas Los Cabos - All Inclusive](https://www.expedia.co.uk/Los-Cabos-Hotels-Grand-Velas-Los-Cabos-All-Inclusive.h15407425.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Hotel Playa de Oro](https://www.expedia.co.uk/Veracruz-Hotels-Hotel-Playa-De-Oro.h34766473.Hotel-Information) > > [Dreams Tulum Resort & Spa - 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