Ratings based on 49 Verified Reviews

3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
for Couples
by A verified traveller from New Hampshire

Perfect spot in the country

Posted 11-Apr-2017
Pros: It's an old English mannor. They have a library that was used by Shakespeare himself!
Cons: An elevator
Location: It's near Shakespeare birth place lots to see and excellent shopping.
We decided to stay in the country an extra day before returning to London and found this jem. It is a very quiet country cottage. Better than a bed and breakfast, and everyone was delightful. The room was very large. No elevator, but they will help with bags. We didn'the have time to stay for breakfast but it looks to have a full restaurant. We highly recommend staying here.
2 out of 5
by A verified traveller

Posted 03-Mar-2017
food came late, overcooked, asked for garlic bread to eat while having drinks turned up 20 mins after bar meal, it was dried out had been left under grill, had to queue for 15 mins in a line for breakfast and then 10-15mins waiting for hot buffet to arrive in another queue, after 6 people being served half of the buffet was gone, couldn't wait any longer, room had cob webs hanging from bed post, smelt very musty. Hotel has lovely surroundings, need to get their act together, disorganised.
5 out of 5
for Everyone
by A verified traveller from lf

Lovely hotel full of corridoors..

Posted 19-Feb-2017
Spent one night in this lovely hotel ideally situated for our day out in Warwick Castle. Very helpful and friendly staff all round especially the 4 month in position Italian barman where we had our evening barmeal and he told me the way to make a 'perfect' Irish coffee. Lots of board games and cards at reception that we could use were a nice finish to our evening. if i had one wish it would be for more lighting particularly in the bedrooms.
2 out of 5
by A verified traveller

Tired hotel and pokey

Posted 14-Feb-2017
Just has a lot of ground to make up on other hotels. Best Western need to either sell-up or cough up some much needed refurbishment money and recruit for attitude and friendliness.
4 out of 5
for Everyone
by A verified traveller from Melbourne, Australia

Beautiful hotel

Posted 12-Nov-2016
Only there for one night, great place to stay. Food was great as well as the staff. Wasn't overpriced. Beautiful old worldly charm
3 out of 5
by A verified traveller from Benfleet

lovely surroundings

Posted 01-Nov-2016
Pros: Grounds and grandeur
Cons: speed of service especially at the prices charged
Location: Great with many options for visits
Rooms comfortable, carpets needed cleaning. Breakfast substantial but only warm, delays in the supply of hot food (delivered in small amounts i.e. 4 eggs at a time, not enough to supply the queue)and on two occasions we waited over 30 minutes for our breakfast beverages.
3 out of 5
for Everyone
by A verified traveller from Norfolk

Room a BIG let down

Posted 10-Oct-2016
Location: National Trust properties nearby are all lovely.
No complaints about the lovely exterior, gardens,rooms in the old Manor House, lounges, and dining room. But room 66 was not quite what we thought our expectations would be for a weekend break(room only) and price paid. A dark dismal, smelly room with not a drawer in site, tatty, beside a road and could hear noise from all other guests in adjacent rooms and narrow corridors. Premier Inn for room a night was better. Hotel fully booked so could not move rooms. Really felt we were short changed.
5 out of 5
for Everyone
by A verified traveller from Cambridge

Comfort and tranquillity

Posted 02-Jun-2016
Pros: Excellent cooked breakfast. Lovely indoor pool and steam room. Rural setting and possibility of eating outside in good weather.
Cons: Conditiion of this part of the hotel is a little worn, e.g. frayed curtains, loose doorknob on the cupboard, washbasin plug not holding the water.
Location: Close to Stratford-on-Avon and its many attractions, notably the Royal Shakespeare Theatre
Stayed in the older part of the hotel in a spacious room overlooking the stunning topiary garden. Very comfortable bed and armchairs.
5 out of 5
for Everyone
by A verified traveller from Petersburg, VA

Found this place on a whim and LOVED it!

Posted 31-May-2016
Made a last minute reservation using the Expedia and loved the place! Gorgeous inside and outside. Quiet peaceful setting. Staff was excellent. Was upgraded at no charge by the staff and the room was amazing!
4 out of 5
by Neil M.

Lovely location let down by eye to detail

Posted 08-Apr-2016 on Ebookers
Enjoyed my stay, but unlikely to return. Found hotel very tired around the edges. Rooms smelt of cigarette smoke with very dated bathrooms. Shame as the outer building is very beautiful.