Ratings based on 133 Verified Reviews

4.0 out of 5
70% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Posted 03-Mar-2017
food came late, overcooked, asked for garlic bread to eat while having drinks turned up 20 mins after bar meal, it was dried out had been left under grill, had to queue for 15 mins in a line for breakfast and then 10-15mins waiting for hot buffet to arrive in another queue, after 6 people being served half of the buffet was gone, couldn't wait any longer, room had cob webs hanging from bed post, smelt very musty. Hotel has lovely surroundings, need to get their act together, disorganised.
5out of 5
Recommended
for Everyone
by A verified traveller from lf

Lovely hotel full of corridoors..

Posted 19-Feb-2017
Spent one night in this lovely hotel ideally situated for our day out in Warwick Castle. Very helpful and friendly staff all round especially the 4 month in position Italian barman where we had our evening barmeal and he told me the way to make a 'perfect' Irish coffee. Lots of board games and cards at reception that we could use were a nice finish to our evening. if i had one wish it would be for more lighting particularly in the bedrooms.
2out of 5
by A verified traveller

Tired hotel and pokey

Posted 14-Feb-2017
Just has a lot of ground to make up on other hotels. Best Western need to either sell-up or cough up some much needed refurbishment money and recruit for attitude and friendliness.
3out of 5
by A verified traveller

decent stay

Posted 11-Dec-2016 on Hotels
Was nice enough but didn't really enjoy the food
4out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Beautiful hotel

Posted 12-Nov-2016
Only there for one night, great place to stay. Food was great as well as the staff. Wasn't overpriced. Beautiful old worldly charm
3out of 5
by A verified traveller from Benfleet

lovely surroundings

Posted 01-Nov-2016
Pros: Grounds and grandeur
Cons: speed of service especially at the prices charged
Location: Great with many options for visits
Rooms comfortable, carpets needed cleaning. Breakfast substantial but only warm, delays in the supply of hot food (delivered in small amounts i.e. 4 eggs at a time, not enough to supply the queue)and on two occasions we waited over 30 minutes for our breakfast beverages.
2out of 5
by A verified traveller

Very disappointing.

Posted 01-Nov-2016 on Hotels
Our room was small & overpriced. (We requested an upgrade but there were no rooms available.)The covers on the two chairs were badly stained & there was not enough lighting. One day we arrived back after a day out at 4.15 p.m.& the room had not been serviced-it was then 'cleaned'in less than 10 minutes. Breakfast on one day was shambolic,with many couples having to wait in an ante room for a table & every day there were items not available without a wait. We picked this hotel because we have been to one of it's 'sister'hotels (which is wonderful)& because it has a pool & spa-the pool is not designed for swimming,the changing room is tiny,cramped & the showers & sinks were dirty. The seating area outside had a coffee/water area which was awful-a filthy towel in front of the water container.We only used it once. Our ordered papers did not arrive. The staff were excellent & the building & grounds are lovely but there were too many disappointments to return.
4out of 5
by A verified traveller

Lovely hotel in beautiful grounds

Posted 31-Oct-2016 on Hotels
A lovely hotel in beautiful grounds with friendly and helpful staff. However the restaurant has a very limited "speciality" menu and although there is an additional seasonal menu with a good choice of dishes this cannot be eaten in the restaurant and has to be eaten in the bar whch isn't really set up for comfortable dining. On our day of arraival there was no room to eat in the restaurant, so be sure to book this in advance if you wish to dine there on your first night.
3out of 5
Recommended
for Everyone
by A verified traveller from Norfolk

Room a BIG let down

Posted 10-Oct-2016
Location: National Trust properties nearby are all lovely.
No complaints about the lovely exterior, gardens,rooms in the old Manor House, lounges, and dining room. But room 66 was not quite what we thought our expectations would be for a weekend break(room only) and price paid. A dark dismal, smelly room with not a drawer in site, tatty, beside a road and could hear noise from all other guests in adjacent rooms and narrow corridors. Premier Inn for room a night was better. Hotel fully booked so could not move rooms. Really felt we were short changed.
5out of 5
by A verified traveller

Beautiful and elegant.

Posted 18-Sep-2016 on Hotels
A lovely property discovered on our trip. Liked it so much, we extended for another night.