I was only able to stay one night in this amazing hotel because I was bouncing around from place to place on a work trip, but my room and the staff were superb. The only hiccup was that the hotel forgot to bring my breakfast to my room at the right time, but when I called they brought it up lightning fast, didn't charge me, and included additional items beyond what I originally ordered. The room is beautiful, and the huge bathtub and heated towel rack were my favorite part.
Traveller from USA
Originally an 18th-century ambassador's residence, this hotel is in a secluded corner in Venice's Cannaregio quarter, a block …More
This is a stunning hotel which allowed us to explore magical Venice, but from an absolute sanctuary. The hotel and island is beautiful, immaculately kept and extremely clean. We stayed in a residenza room which was absolutely amazing.
However, there were a few gripes which stopped it feeling like quite such a treat...
The pools are beautiful but are only open 1030 - 1830, so no chance of a pre-breakfast swim and closed to early to enjoy a splash before venturing out again for dinner!
There is a free shuttle between the hotel and Venice, however this only runs once an hour and can only carry 39 people, we had to be at the pick up points roughly half an hour before each shuttle to have the best chance of a place! This was no fun when at 2230 even this didn't work, and we had to wait for the next one, at 2330, to get back to the hotel!
We had expected the hotel bar and restaurant to be expensive but at 15euros for a beer, and 10euros for a prosecco, we were shocked. Still further shocked when we asked for some milk to make tea in the room and were told it was 8euros, plus another 8euros for them to deliver it to the room! Needless to say- we didn't order milk again!
We did have a wonderful time, but for a pricey 5 star hotel that the service didn't quite match up...
Traveller from Devon
This family-friendly Venice hotel is located on the waterfront, within a 15-minute walk of Bridge of Sighs and Doge's Palace …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.