Private beach, sun-loungers, beach umbrellas, beach towels
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Reviews of Encantada Tulum

4 out of 5
Encantada Tulum
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO

Reviews

10

Exceptional

Rating 10 - Excellent. 103 out of 111 reviews" "
Rating 8 - Good. 7 out of 111 reviews" "
Rating 6 - Okay. 0 out of 111 reviews" "
Rating 4 - Poor. 0 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Elissa

Stayed 4 nights in Mar 2024
Response from Elissa on 5 Apr 2024
Dear Elissa, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
Stayed 3 nights in Jan 2024
Response from Meredith on 22 Jan 2024
Dear Meredith, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Dayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service
Stayed 5 nights in Nov 2023
Response from Dayne on 23 Nov 2023
Dear Dayne, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

madalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 6 nights in Oct 2023
Response from Madalina on 4 Nov 2023
Dear Madalina, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Oct 2023
Response from Julian on 18 Oct 2023
Dear Julian, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

8/10 Good

Gharzai

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and Quiet
Stayed 1 night in Aug 2023
Response from Gharzai on 28 Sept 2023
Dear Gharzai, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
Stayed 2 nights in Aug 2023
Response from Amy on 6 Sept 2023
Dear Amy, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff and grounds. Perfect for couples to spend quality time.
Stayed 4 nights in Jul 2023
Response from Daniel on 24 Jul 2023
Dear Daniel, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
Stayed 3 nights in Jul 2023
Response from Marc on 21 Jul 2023
Dear Marc, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Deidra

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.
Stayed 5 nights in Jul 2023
Response from Deidra on 17 Jul 2023
Dear Deidra, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients. There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.
Stayed 4 nights in Jul 2023
Response from Linda on 11 Jul 2023
Dear Linda, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Derek W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Derek on 26 Jun 2023
Dear Derek, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Jon on 20 Jun 2023
Dear Jon, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 3 nights in May 2023
Response from Daniel on 20 Jun 2023
Dear Daniel, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

2/10 Terrible

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
I chose this place for a honeymoon as it promised a peaceful stay no TVs, etc. It was the WORST experience ever! Ruined my honeymoon, nonstop, loud music, and from sunrise till sunset, construction work next-door to the room you could hear saws drills, or hammering the entire day long. It should be noted on their website. This is going on so that people can choose whether or not to stay there had I known this I would’ve not had my honeymoon here, and cried myself to sleep three nights in a row. I would love to come and stay at the facility again assuming the construction is done, but because it was never relayed to us this is going on it RUINED our honeymoon. We have videos showing just how close the workers are, and how loud they are, and due to the fact, there was no TVs in the room because it was supposed to be a peaceful stay. We couldn’t even turn on the TV to drown out the noise. We went back-and-forth with the property about making it right in our opinion as they were deceptive by not sharing the construction nuisance next-door. bottom line is so far in my opinion they only care about the dollar because they have not tried to make it right with us. Thus I will leave my review so no other couples have to endure this nightmare. If and when they decide to make it right with us, I will gladly take my review down, but it should be noted for future guests that there was construction happening there. They had it in their power to inform the customer, but they chose not to
Stayed 3 nights in Mar 2023

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING!! Great location and walkable to great dining. We took a advantage of the free bikes to get around. It was like the experience at a 5 star hotel!! Will come back again!!
Stayed 5 nights in Mar 2023
Response from Erik on 22 Mar 2023
Dear Erik, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Segolenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Our stay was absolutely amazing. We were on our honeymoon and it could not have been more special. The rooms are so lovely and spacious and well designed. There is a lovely little area outside to enjoy drinks in the evening or your breakfast in the morning. The complimentary breakfast is fantastic. You are able to also use the pool of their sister hotel just across thé street. It is a few minute walk from lots of restaurants and bars you can walk to or even borrow a bike from the reception. We borrowed a bike every evening. They kept the beach very clean and removed the seaweed. The whole hotel is on the beach. Nothing like waking up in the morning and walking to breakfast with no shoes in soft sand.
Stayed 4 nights in Mar 2023
Response from Encantada on 10 Mar 2023
Dear Segolene, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
all amazing
Stayed 5 nights in Feb 2023
Response from Encantada on 23 Feb 2023
Dear guest, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Birgitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give more than 5 stars I definitely would. One of my best vacations. Thanks to the entire team. Very hard dedicated genuine staff.
Stayed 5 nights in Feb 2023
Response from Encantada team on 10 Feb 2023
Thank you so much for your comments, we are glad you had a really good vacations with us and we would be happy to host you once again!

10/10 Excellent

Shirlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantada is Heaven!
Absolutely wonderful place to stay. The staff is so friendly and helpful in every way. The rooms are beautiful and smell so good! Food is great, drinks are great, and the beach is right there!
Stayed 3 nights in Oct 2022
Response from La Valise Staff on 17 Oct 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 Excellent

Robert

Stayed 5 nights in Oct 2022
Response from La Valise Staff on 17 Oct 2022
Dear ...., we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet hotel. Great and personal service.Very short walk to plenty of restaurants and stores. My husband and I really enjoyed our stay.
Stayed 3 nights in Oct 2022
Response from Encantada Staff on 12 Oct 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot say enough about @encantadatulum not do pictures or videos do the property, staff and feel any justice. This boutique hotel is simply amazing! Not only does it feel like it is carved within a beach front piece of the jungle it is truly spectacular. It has only 8 rooms so no matter if fully sold out you feel like you have the whole place to yourself. You never really stumble over other guest. The rooms are beautiful, well maintained, not 1 detail is missed and truly enjoyable. The staff is great and the high level of service they provide is the best I have EVER experienced. Every single staff member knew us by name and provide service with warmth, care and a smile. They always were at the ready to jump at any request or opportunity to make our stay better. Constantly checked on us to ensure we were comfortable and did not need anything. They always had our room clean and turned over with fresh towels to the point that we even asked how they knew precisely when we would be out and the room available! Each night they always left us a treat and we loved coming back in the evening to see what was waiting for us. The food at the property was delicious. The complimentary breakfast was not your usual continental but freshly made to order. The lunch menu (the various items we tried) always flavorful with very generous servings. The dinner menu was just as high quality. Highly recommend the raspberry sorbet! OMG! Can’t forget the bonuses such as ability to e
Stayed 4 nights in Aug 2022
Response from Encantada Staff on 8 Sept 2022
Dear Victor, thank you for taking the time to share your experience at Encantada Tulum.We are particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words.Best wishes.

10/10 Excellent

Secily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!!!!
Stayed 5 nights in Mar 2022
Response from Encantada Staff on 2 Sept 2022
Dear, thank you so much for taking the time to review your experience at Encantada Tulum. It is with great pleasure for we to receive reviews like yours. We can't wait to have you back!

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Tulum home
Our trip was amazing from the moment we step in Encantada we were shown around and the place is beautiful peaceful our villa was amazing the only thing in the garden area there is construction going on in the next resort and it can get pretty loud but the staff and the resort make up for it there amazing. We used whatsup and it was great they answer very quickly. We also stayed with Radhoo there sister resort and they organized everything for us taking our bags and getting our room ready while we enjoyed the day. Food was great and drinks as well. We even helped baby turtles to the beach amazing! Just perfect stay will be back!!! Thank you Encantada!
Stayed 2 nights in Aug 2022
Response from Encantada Staff on 30 Aug 2022
Dear Rosa, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 Excellent

Amina

Stayed 3 nights in Aug 2022
Response from Encantada Staff on 18 Aug 2022
Dear, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the privacy and that there are only 8 guest rooms. My room was stunning and eco-friendly. The resort felt safe and the ocean views and surrounding landscape/trees were spectacular. Felt very calm and peaceful which is what I needed. Oscar, at the front desk, was the perfect host. Finally, the food was exceptional and I enjoyed breakfast every day.
Stayed 3 nights in Jul 2022
Response from Encantada Staff on 5 Aug 2022
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Ra'Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! One of our favs
Stayed 2 nights in Jul 2022
Response from Encantada Staff on 18 Jul 2022
Dear guest, thank you so much for taking the time to review your experience at Encantada Tulum. It is with great pleasure for we to receive reviews like yours. We can't wait to have you back!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Encantada Staff on 15 Jul 2022
Dear guest, thank you so much for taking the time to review your experience at Encantada Tulum. It is with great pleasure for we to receive reviews like yours. We can't wait to have you back!

10/10 Excellent

Detlef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class boutique hotel (8 rooms) that is very well run by the manager Juan Pablo (JP). The rooms are spacious, super clean and very well maintained. The well trained and friendly staff (too many to mention individually) provides caring, attentive, and personalized service. The front desk staff (Oscar, Becky, Christopher) is extremely helpful and quick to schedule activities or accommodate special wishes, such as organizing a birthday cake. The kitchen staff provides excellent food selections and is more than willing to create something that is not on the menu. The whole premises provide a feeling of “living in nature”, culminating in the gorgeous beach with lovely cabanas. From the moment we entered through the triangular front structure, we were truly enchanted and transformed. A wonderful place to reconnect with nature, recharge and let the soul rejuvenate.
Stayed 8 nights in Jul 2022
Response from Encantada Staff on 15 Jul 2022
Dear Detlef, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untouchable in Tulum
Absolutely perfect!! Great location on the beach, wonderful friendly people who attended to my every need with big smiles, and excellent accommodations (clean, comfortable and private suite. Don't look anywhere else; this is the only place to stay in Tulum!
Stayed 5 nights in Jun 2022
Response from Encantada Staff on 13 Jul 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, quiet, and amazing staff, service and food.
Stayed 4 nights in Jun 2022

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Encatada for 5 days and our stay was perfect! The hotel is calm and quiet. Perfect for relaxation. Our room was clean, big, and the bed was comfortable. The room is cleaned twice a day. Our trip was during the humid summer and we were so greatful to stay at a hotel with AC. The beach at the hotel is clean and due to them only having 8 rooms there were moments when myself & my fiancé had it to ourselves. Also we were very lucky that during our stay in June there was no issues with seaweed. But what makes this hotel amazing is the staff. Every single staff member there was attentive, caring, and friendly. We plan to stay here again in our next trip.
Stayed 4 nights in Jun 2022
Response from Encantada Staff on 10 Jun 2022
Dear Sofia, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 Excellent

Noor

Stayed 5 nights in Mar 2022

10/10 Excellent

Michael, Salt Lake City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel & great location.
Stayed 3 nights in Mar 2022
Response from Encantada Staff on 24 Mar 2022
Dear Michael, thank you so much for taking the time to share your experience with Encantada!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding place! Can’t be beat!!!!
Stayed 4 nights in Feb 2022
Response from Encantada Staff on 24 Mar 2022
Dear Katie, we really appreciate that you took the time to write this review, and we are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful secluded property. Perfect for getting away from the world. The entire site is on the sand. So, when step from your beautiful room, you’ll be walking on the fluffy sand of the Caribbean Sea. Truly amazing room and property.
Stayed 2 nights in Dec 2021
Response from Encantada Staff on 15 Jan 2022
Dear Jose, thank you so much for taking the time to review your experience at Encantada Tulum. It is fantastic for us to receive reviews like yours. We can't wait to have you back!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
Overall everything was amazing from start to finish. We arrived at the airport in Cancun & they had a private driver waiting for us with our names on a sign.. so easy & honestly pretty affordable ($280 round trip total for 2 of us). The hotel is in a great area of tulum.. not in a main crazy party area but close enough if you want to partake (5-10min walking). The main Tulum road could seem a bit rundown in some areas, especially with so many pot holes and new construction going on but the second you arrive at Encantada, it’s like you’re transported. The entire hotel is made up of 4 bungalows (2 levels). All just 10 steps from the private beach. We stayed in one of the bungalows closest to the front desk, bottom floor (called: Flores). Was not noisy, so peaceful and quite. Well maintained, so clean. The maintenance crew is there all day.. brushing the sand, clipping the palms, clearing the beach of the seaweed, making sure everything is pristine. The rooms are a great size, bed is so comfy, good pillows, hammock on the front porch with 2 chairs & a table. The service is impeccable. Everyone knows your name, what you want & need before you even think. Breakfast is included & delicious. Stayed 5 nights & got to try the whole menu. All of the food was great..breakfast included, you get a fresh pressed juice, coffee (any style), granola & yogurt, fruit bowl & a main dish (eggs, French toast, whatever). Pool at sister hotel Radhoo next door. We walked everywhere. It was magical.
Property grounds
Breakfast with a view
Front porch of our room
Beach set up
Stayed 5 nights in Oct 2021
Response from Encantada Staff on 11 Oct 2021
Dear Ralph, we were delighted to welcome you at Encantada. We are happy to read that you found your hotel exceptional you found the quality of the food in our restaurants special and memorable. We look forward to you spending another magical holiday in Tulum's paradise, In the meantime, stay safe, and be well. Best regards.

8/10 Good

Missy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Our stay at Encantada was fabulous. Andrea Nava and Becky greeted us by our names and always made us feel very important. Ivan Garcia was very helpful and was always on top of every request we had. He even went out of his way when he realized that we had to wait too long for a food order and offered us a discount at one of the sister restaurants. We never mentioned to him the long wait, he must overheard a comment. We thank him and appreciate his professionalism.
Stayed 4 nights in Aug 2021
Response from Encantada Staff on 17 Sept 2021
Dear María, thank you so much for sharing your positive feedback and praises from your experience at Encantada Tulum! Providing our guests with a wonderful experience through quality service is what we strive for and I'm glad to hear that our level of service was one of the highlights of your stay with us with Andrea, Becky and Ivan being true ambassadors of our standards and values. We certainly hope to welcome you back very soon!

10/10 Excellent

Irina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most spectacular boutique hotel. The room was beautiful and very clean. Every single staff member was attentive , kind and with big smiles. The food on the premises was delicious. Will dream of the fish tacos for long time ! This was the best experience and highly recommend this hotel.
Stayed 6 nights in Aug 2021
Response from Encantada Staff on 7 Sept 2021
Dear Irina, thank you very much for taking the time to provide us with your feedback following your last stay at EncantadaTulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming nest by the beach
Lovely small hotel by the beach with very personal and friendly service. Owners also have two other hotels and 2 restaurants nearby that seemed to be in the same style. Given the seaweed on the beach at this season, they arranged the access to the pool of their other hotel. Overall can highly recommend this hotel.
Stayed 4 nights in Jul 2021
Response from Encantada Staff on 9 Aug 2021
Dear Yann, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Encantada. This is a small eco friendly boutique hotel at the southern end of the "strip". It is a collection of small "houses" right on the beach, each house with two "rooms" - one taking up the ground floor and the second room above. They are immaculate and really fit in with the Tulum aesthetic. All rooms are a few feet away from the beach and are designed to be simple and relax. They did not have any TVs, etc but we didn't miss that stuff at all. There is no cell phone reception but the hotel had great WiFi throughout the hotel. We communicated with the staff via WhatsApp and they were super helpful in getting us reservations, our return COVID tests, etc. Encantada was a beautiful and peaceful oasis and was so nice to come back to after the beach clubs, loud but fun restaurants, etc. Would definitely stay here again!
Stayed 2 nights in Jul 2021
Response from Encantada Staff on 2 Aug 2021
Thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at Encantada was perfect. All beyond 5 star.
Stayed 1 night in Jun 2021
Response from Encantada Staff on 7 Jul 2021
We really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! It would be a pleasure to see you next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at the end of the hotel zone. Location is ideal because you can walk to everything, but when you enter the Encantada, it is super quiet and private. Only bad part was all the seaweed on the beach (which is everywhere in June I guess)....Fantastic place, and would return for sure
Stayed 5 nights in Jun 2021
Response from Encantada Staff on 18 Jun 2021
Dear guest, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! Seaweed is an issue that is happening in all the Caribbean, and in the southern part of Tulum we have usually much less seaweed than the other parts of the area. Fortunately, we offer a free pass to our sister hotel Radhoo, which has a large pool. It would be a pleasure to see you next time!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Encantada was a perfect boutique hotel that provided excellent service, a very comfortable room, the location was perfect in regards to being quiet yet accessible to all the other beach clubs and resorts, and the access to the sister properties for additional amenities was very nice. The staff goes above and beyond to make your stay as comfortable as possible by assisting with reservations, recommendations, etc... We were very happy with our stay.
Stayed 4 nights in Jun 2021
Response from Encantada Staff on 7 Jun 2021
We really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.
Stayed 3 nights in May 2021
Response from Encantada Staff on 5 Jun 2021
Thank you so much for your king words. We hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely home away from home
Alwasy a pleasure even when they are busy. Front of house and management particularly worthy of high praise. Will alway return. Beach service was a bit slow. Security and cleaning high end. Great wifi Thank you
Stayed 1 night in Apr 2021
Response from Encantada Staff on 22 Apr 2021
Dear guest, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. The whole team looks forward to welcoming you back soon, warm regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, rooms and service!
Stayed 3 nights in Apr 2021
Response from Encantada Staff on 10 Apr 2021
Thank you so much for this lovely review and score! Hope to see you soon!

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2021
Response from Encantada Staff on 7 Apr 2021
Thank you for your perfect score!