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Coco Hacienda Tulum

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2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Coco Hacienda Tulum

Coco Hacienda Tulum

3.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationCenote Crystal3 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive
  • Popular LocationTemple of Doom9 min drive
  • Popular LocationLas Palmas Public Beach14 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Coco Hacienda Tulum is in the city centre. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Monkey Sanctuary and Xel-Há Park are not to be missed. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Cenote Crystal - 3 min drive
  • Temple of Doom - 9 min drive
  • SFER IK - 13 min drive
  • Las Palmas Public Beach - 14 min drive
  • Playa Paraiso - 16 min drive

Restaurants

  • La Barracuda - 6 min walk
  • Burrito Amor - 6 min walk
  • Antojitos la Chiapaneca - 8 min walk
  • Campanella - 9 min walk
  • Charlie's - 10 min walk

About this property

Coco Hacienda Tulum

3.5-star Tulum hotel in Tulum City Center with 2 outdoor swimming pools
This hotel features 2 outdoor pools, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include spa services, concierge services and dry cleaning. All 17 rooms offer free WiFi, room service and flat-screen TVs with cable channels. Other amenities available to guests include free bottled water, ceiling fans and safes.
Coco Hacienda Tulum offers 17 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–noon: MXN 180-250 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Spa services

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body treatments
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Hairdryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 180 and MXN 250 per person (approximately)
  • Airport shuttle fee: MXN 4059 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Coco Hacienda Tulum Hotel
Coco Hacienda Hotel
Coco Hacienda
Coco Hacienda Tulum Hotel
Coco Hacienda Tulum Tulum
Coco Hacienda Tulum Hotel Tulum

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 95 out of 125 reviews
5 - Excellent 76%
Rating 4 - Good. 18 out of 125 reviews
4 - Good 14%
Rating 3 - Okay. 8 out of 125 reviews
3 - Okay 6%
Rating 2 - Poor. 2 out of 125 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 125 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay for our honeymoon. Only issue was that the hot water would run out fairly quickly, but that’s it, otherwise it was excellent. Beautiful facility and great vibes. Very accommodating and hospitable. I would stay here again.
Stayed 5 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and friendly staff. The hotel is located in the downtown Tulum. The hotel it is little far from the beach
Stayed 5 nights in May 2021

5/5 Excellent

Stayed 1 night in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an oasis. The staff were so good to us. The food at the restaurant was fantastic. Everything was beautiful.
Stayed 3 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2021