Might stay again
Posted 14-Jun-2017 on Hotels
Great location away from downtown, but still close to a lot of things. A little quirky hotel from the 20's that has been refurbished, and the rooms are a little high for what you get. Great value and service at the restaurant, Maxwell's, and in the bar. Ample parking. Our room was quiet. Staff very helpful, friendly, and easy-going - with one exception. Check in is at 3 pm and do not try to check in at 2 pm. We understand rules, but most places would have let us check-in if our room was ready. The desk clerk didn't even bother to check - it was a polite "check-in is not until 3 pm, but you can relax in our bar or restaurant or perhaps I could book you a massage while you wait" from her. Also, the webpage said shuttle available for a fee, said nothing about making a reservation for it. We were in town for a concert, so I asked the same desk clerk about it. I was told that it was out of order, but she offered to arrange a cab or uber to take us...which had I notified them 24 hours in advance, the hotel would have comp it since the shuttle was not running. OK..how was I suppose to know the shuttle was down? This may be snippy on my part, but the desk clerks are often the first impression of the hotel that guests receive. Luckily, everyone else at the hotel made our stay very pleasant.