Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Boca

No Air Conditioning

Posted 03-Sep-2016 on Hotels
Stayed here early September some friends' wedding. Location was good for where I was going, and the view of the lake is nice from the hotel room. the room itself is dated, think 70s pine walling, and a similar aged kitchenette, other than a fairly new dishwasher. Small number of power outlets, with extensions, adapters, and three-into-ones everywhere. The bathroom more modern. The room itself is a one room studio, with a walk-in storage closet on the left, and the bathroom on the right. The bed is built into the window, and that whole wall, which is south-facing, is windows. In addition, the ceiling over the bed is also glass. Unfortunately, the room is effectively a greenhouse, and one without air-conditioning, as I found when I called guest services. It's certainly fair to say that at night, it's cool outside, and you can leave doors and windows open, but returning to the room in adverse weather, it had to be 90 degrees, with no relief, no fans either. It may well be that no AC is the norm for the area, but I've never experienced it in a room so desperately in need of it, and I would have thought it should be made clear in the booking.
3out of 5
by Sara from Colorado Springs, CO

Equal amount of pro's and con's

Posted 28-Aug-2016 on Hotels
The room size was great for our family, the number of bedrooms and amount of beds was good for our large group. The condo itself was outdated, considering what we paid, though. The carpets were quite stained and the beds were extremely firm and uncomfortable. The staff was amazingly kind and helpful, which is always a huge plus. I didn't see any prices on the paddle boats on the website before coming and that combined with the amount of the hotel, I thought maybe they were included. That was not the case, though. The paddle boats cost to take out for 30 minutes. The pool was pretty darn cold, sadly. The park was great and the kids loved that area. Wonderful food and stores a very short drive away, as well as kids activities and more parks for the kiddos.
3out of 5
by A verified traveller

Posted 16-Aug-2016 on Hotels
The reservation hotels.com made was never forwarded to Keystone Resorts so I was originally put in a room nothing like the one represented in my reservation. They said they never get information from hotels.com. They were very accommodating and worked very hard to accommodate me, but it still wasn't the room hotels.com told me I booked. Sounds like Hotels.com doesn't have good communication with the hotels they book
5out of 5
by Andrew

This traveller left a rating score only Posted 08-Aug-2016 on Hotels
4out of 5
by Pingkan

Posted 27-Apr-2016 on Hotels
Hotels.com needs to be aware of what the "Resort Fees" are. We ended up paying this in addition. The confirmation was not clear on what we had paid versus what we were likely to pay after extra fees.
5out of 5
by John

This traveller left a rating score only Posted 09-Apr-2016 on Hotels
5out of 5
by Katrina

This traveller left a rating score only Posted 28-Mar-2016 on Hotels
3out of 5
by A verified traveller from celaya mexico

Agradable loft cerca del lago

Posted 14-Mar-2016
Pros: la ubicacion y la comodidad de los espacios
Cons: persianas y ventanas
Una agradable vista al lago que anteriormente eran 5 hectareas para patinar sobre hielo, una comoda habitacion aunque un poco fria en la parte de la cama, pero al final una agradable estancia hizo una gran experiencia
5out of 5
by Jose from Merida , México

Excelente hotel por su ubicación e instalaciones

Posted 14-Mar-2016 on Hotels
El hotel está muy bien equipado es ideal para viaje en pareja o en familia la ubicación es la mejor ya que en pocos minutos estas en la zona de esquiar y en general el hotel es muy cómodo acogedor con linda vista y todas las comodidades de estacionamiento área para guardar esquis área de piscina con calefacción asdores muy bien!! Y como nos dijo el asesor de hoteles.com no nos íbamos a arrepentir el nos asesoró muy bien y nos dio mucha confianza al hacer la compra
4out of 5
by Jonathan from South Florida

Wonderful condo

Posted 01-Mar-2016 on Hotels
Great 1 bedroom condo. View was very nice as we overlooked the lake with mountains in the distance. This place is a few minute drive to the ski slopes at River Run, but we had a rental car, so it was very easy. There is also a shuttle that runs all day for free. The condo was very comfortable and included two TVs, full kitchen, fire place, and good size bathroom. Balcony view was great.