Ratings based on 688 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Excelente hotel

Posted 03-May-2017
I loved frisco, Beautiful city. And The hotel nice.
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Close to Copper and much cheaper.

Posted 11-Apr-2017
Nice place. Helpful staff. Pool and spas clean. Recommended. Children eat free very handy for bfast
3 out of 5
Recommended
for Everyone
by A verified traveller from Broomfield Colorado

Nice place close to Cooper Mtn

Posted 07-Apr-2017
Pros: Hot tub, restaurant and bar plus the nice lobby with plenty of magazines.
Cons: Thicker towels for the pool/hot tubs
Location: Skiing of course and plenty of restaurants. The tubing is nearby along with the lake during the summer.
We were tired from skiing all day at Cooper Mountain and the hot tub felt great. Our room was clean and quiet. We like the fact that the bar and restaurant is attached so we didn't have to leave the hotel for dinner. The staff was very friendly and efficient getting us checked in quickly and answering all our questions with ease. Will definitely go back.
2 out of 5
by A verified traveller

Disappointed

Posted 27-Mar-2017
Pros: The staff was nice. Nice location.
Cons: Update and clean hotel, make room service more available, drop prices
Location: great location!
The rooms were very small, beds were small, and room wasn't very clean. The staff was nice, but the hotel in general was not clean. The restaurant was disappointing as well. Room service took extremely long and wasn't correct and very expensive for what you get!
Comment from Hotel Management
29-Mar-2017 by Andy, Hotel Management
We are glad you liked our location and employees. Your commentary will be utilized to improve our hotel. Thank you for your valued business.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Decent hotel

Posted 23-Mar-2017
Decent place, but aging. The major issue was the lack of hot water in two occasions on 3 day trip. I hope that it was a transient problem and was fixed.
Comment from Hotel Management
29-Mar-2017 by Andy, Hotel Management
Thank you for staying with us Jordan!
4 out of 5
Recommended
for Everyone
by A verified traveller from Boulder, CO

A good visit at a good price.

Posted 20-Mar-2017
Pros: The staff - especially bar staff who was excellent - and the location and the room.
Cons: Better facilities maintenance!!!
Location: Skiing!!! Good restaurants and bars nearby but walking to and from the hotel is a challenge. Take the Summit Stage!!
I like this place and have stayed here many times over the last several years and, as usual, it did not disappoint. I have always found the staff very good: helpful, friendly and informative. This time the bar staff / lady was especially helpful - thank you - and, though the elevator was being fixed and one of the hot tubs wasn't working, everything else worked well. Room was comfortable, if basic, and very clean and tidy and the location is great and right on the Summit Stage lines. I have stayed elsewhere this winter, as this hotel has got very expensive at times (!) but really this is in my opinion the best of the bunch in Frisco and I am glad I got to visit one more time this season. Will I return? I definitely hope so!
Comment from Hotel Management
29-Mar-2017 by Karen, Hotel Management
Thank you for your review Mark. We are glad you enjoyed yourself and our employees. Thanks again for your valued business.
4 out of 5
Recommended
for Everyone
by A verified traveller from East Greenwich, RI

Good enough

Posted 17-Mar-2017
Pros: Full service, laundry, small convenience store, fairly quiet, close to town (restaurants and shopping), Rebel Sports in the building.
Cons: The food is subpar.
Location: Restaurants, shopping, I-70, and Rt 9. Close to several ski resorts.
Parking was a little tough, close to everything, room was clean, bed was comfortable, nothing high end about the hotel but very good just the same. I recommend it.
3 out of 5
Recommended
for Everyone
by A verified traveller

Cheapest hotel in Frisko

Posted 13-Mar-2017
Hotel is kind old, lobby needs rework, if you do not ask them they will not vacuum the room or clean the bathroom. You get what you pay.
Comment from Hotel Management
29-Mar-2017 by Karen, Hotel Management
Thank you for your review Gazmend. We are glad you stayed with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Mar-2017
Great place to stay. I'd recommend planning on driving to town to get food etc...
Comment from Hotel Management
29-Mar-2017 by Jolie, Hotel Management
Thank you for your nice review. Thanks again for your valued business.
1 out of 5
by A verified traveller from Reno, NV

Unsanitary whirlpool almost made us sick.

Posted 02-Mar-2017
Pros: The location was easy-on, easy off.
Cons: Everything. The rate of $175 was a rip-off.
Location: Close to the town of Frisco and Copper Mtn ski area.
Management was unconcerned with the health of their guests and exposes all of us to unhealthy conditions. Non-smoking policy was not enforced and smoke permeated the hallways. Carpet was rundown. No USB plugs in room nor could outdated lamps accept a phone charger. An old hotel that needs a facelift and new management.
Comment from Hotel Management
29-Mar-2017 by Jolie, Hotel Management
Thank you for staying with us Lawrence.