Ratings based on 555 Verified Reviews

3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by eric

1 week stay at the key

Posted 30-May-2017 on Hotels
I stayed at this hotel for 1 week. Best thing is the location which can't be beat. Originally I was on the 3rd fl but there was construction in the next building which made it very noisy in the morning. I asked to change room the next day and the lady at the front desk was very helpful with that. I was staying there for 1 week so she suggested a room for me that would be less noisy and it was a good suggestion. Enjoyed my stay there after the room change. It was my first time staying here and I would probably stay here again if the price is about the same as other hotels in the area.
5 out of 5
by Nick

Great hotel

Posted 28-May-2017 on Hotels
Great room, clean, convenient location, and with a kitchenette.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel near Asoke BTS

Posted 11-May-2017
Within 2 mins walk from hotel to Asoke BTS station and also Terminal 21 Shopping Mall & Robinson. If drivers not sure of the exact location, u can emphasize The Westin Hotel (which is juz 1 min walk from The Key). Big room n value for money and never regret my booking !
2 out of 5
by Charlie

Hotel's water system??

Posted 04-May-2017 on Hotels
This hotel doesn't has cold water for showering in the day. Even in the night, the cold water in the shower wasn't cold but just cool and luke warm (without needing to adjust the hot water lever.) Why is this so?? Answer : Water tanks are located in the roof top, hence with Bangkok hot, hot, hot weather. The water gets boiled thru Sun energy. Also in the executive room, there isn't any face towels, only bath towels are found in the bathroom.
4 out of 5
by Teh

This traveller left a rating score only Posted 04-May-2017 on Hotels
2 out of 5
by A verified traveller

Smelly room

Posted 01-May-2017 on Hotels
Limo booked through the hotel Did Not show up at the airport. Therefore I had to arrange my own transport. Room smelt strongly of Raw Sewage and had to aired and freshened by me. Despite a 24hrs notice the limo to the airport did not show up this resulted in being 35 minutes late for airport check in. Overall staff were pleasant and mostly helpful and apologetic for the inconvenience caused.
3 out of 5
by A verified traveller from hong kong

Near BTS

Posted 27-Apr-2017 on Orbitz
The room is clean but noise,will not stay here again next time
4 out of 5
Recommended
for Couples
by A verified traveller from Kolkata

Great location and friendly staff

Posted 15-Apr-2017
Pros: Location and attentive staffs.
Cons: A construction work was going on outside, was noisy in the night probably due to Sonkran festival, which I believe the hotel cant do much to improve.
Location: Great location for mall hopping, that was our purpose. After covering Terminal 21 and Robinson on the first night, we took BTS sky train to go to Siam
We stayed two nights from April 12-14, 2017. The great thing about this hotel is its location, you can get everything including two big shopping centers and BTS Asoke station just for 3-4 minutes walking. The staffs were quite helpful and attentive. I chose a deluxe room without knowing that its has no windows in it. We reached around 11am in the morning, with an idea that we would leave our luggaes at the reception and spend time at Terminal 21 until 2pm, which is the scheduled time for checking in. I actually called one day before and informed the receptionist about our plans. Pleasantly enough on our arrival she gave us the room at 11am, which was very clean, cozy, with a big bathroom. Anyhow we had plans to stay outside for most of the time. However, the only problem was the smell in the room and we both felt little claustrophobic, ending with asthma attack for my wife. Next morning, I explained the situation to the receptionist, and requested to change the room. Then only she mentioned all their rooms had no windows. However, she agreed to change the room based on availablity. Once again she gave us a pleasant surprise giving us an upgraded executive room with no additional cost. My bad I never asked her name. Also one of their staffs called a taxi for us during departure. Overall it was a pleasing experience staying in this hotel.
2 out of 5
by A verified traveller

Posted 10-Apr-2017 on Hotels
Not as fantastic as the photos made it out to be. Pretty old and rundown place.
5 out of 5
by NGAI YAN

Great location

Posted 06-Apr-2017 on Hotels
Just 2 mins walk to Terminal 21 and BTS station Asok.