Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Afgelegen hotel

Posted 08-Feb-2016
Toch wel netjes alleen de gangen wat minder aanzicht lijkt een beetje of er wat hoeren zitten daar
3 out of 5
by A verified traveller from Surrey

Overnight stay

Posted 17-Dec-2015
Pros: The restaurant was OK not much selection for vegetarians so I was hungry after eating breakfast.
Cons: Lots can be improved the showers ladies needs attention,food more variety and bathroom throughout whole hotel way to small and compact so no fat ppl
Location: Location middle of main road,no time to tour just stayed one night and left to go train station and visit Ipswich town centre lots of restaurants.
The stay was fine had builders above us so not quiet,ordered room alarm wake up which did not happen so no attention to the small matters.The shower in leisure center are well disappointing needs updating way to old fashion.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great value hotel.

Posted 23-Nov-2015
Pros: Value for money, good breakfast variety for theprice.
Only stayed for 1 night but room very comfortable. Only complaint was that tv did not work.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent Hotel, short of a few staff

Posted 16-Nov-2015
Pros: Location, good rooms, excellent service by the bar staff.
Cons: As above, few more front of house staff.
Location: Didn't really look around Ipswich as we were there briefly.
Hotel was fine, rooms are clean and comfortable, very good value for money. Staff were very polite and helpful, only issue was that there were too few of them! Couldn't find anyone on reception at times, called hotel phone number, managers mobile number to no avail. As this was Saturday afternoon and evening, very perplexed at the management at this Holiday Inn which I've never seen before. Overall, good hotel, just needs a bit better management of the place.
4 out of 5
Recommended
for Everyone
by A verified traveller

Well located for business overnight

Posted 14-Nov-2015
friendly and helpful staff . spotless room. good wifi.
3 out of 5
Recommended
for Everyone
by A verified traveller from West Sussex

Pity the lift wasn't working

Posted 10-Nov-2015
Pros: Convenience, bar area
Cons: A working lift
Room was a little small with hardly any space to move round the beds. Lift wasn't working which was a pain as I have a bad back, apart from that fine
3 out of 5
Recommended
for Couples
by Tony and Enid from South London

Convenient but lacking

Posted 10-Nov-2015 on Hotels
We arrived in appalling weather at 1:50pm The two people on Reception virtually ignored us and carried on with their own business and chatting. When the lady eventually spoke we were told that the check-in was not until 2:00pm and "could we come back later". Imagine - we were loaded with suit carriers and luggage (there for a funeral) soaking wet from the walk from the car park, and we're told to come back later. If the room wasn't ready (and it turned out that it was) why couldn't we be directed to the lounge with an apology and offered a free coffee or something? After that inauspicious start things improved with a very helpful maintenance man helping my wife with her luggage up some steps, and an excellent waitress in the restaurant in the evening. The room was OK - on a par with any other hotel chain - and was nice and quiet. WiFi was a disappointment - expensive - and my wife having 'purchased' 4 hours worth was then cut off and had to make another purchase. So a decidedly average review saved only by your restaurant staff. Hotel management certainly need to retrain Reception staff though - they are the shop window of the hotel, and on this occasion let you down badly.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 05-Nov-2015 on Hotels
We had a short but excellent stay at the Hotel. The Staff were very helpful & especially went out of their way to accomodate our Gluten Free Diet needs
4 out of 5
Recommended
for Business Travellers
by James from Honiton

As you would expect from a Holiday Inn

Posted 05-Nov-2015 on Hotels
The room was very small, however clean and tidy, pretty much what you expect from a Holiday Inn.
3 out of 5
Recommended
for Couples
by Toni from Kent

Posted 04-Nov-2015 on Hotels
The bathroom was extremely small . You had to breath in to get in before you could close the door. [ Im a size 10 ]