Ratings based on 308 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller

Nice Hotel good facilities, great staff

Posted 16-Apr-2017
Nice hotel on the outskirts of Ipswich. Would stay here again.
5out of 5
by Paul

Great staff

Posted 31-Dec-2016 on Hotels
Initially the room wasn't as requested, but reception staff worked out a solution, and did a great job. My children love helping themselves to the breakfast buffet and spending time in the pool.
5out of 5
by A verified traveller

Posted 07-Dec-2016 on Hotels
stayed for work-bar meals really good,however please provide a bottle of sauce and not sachets its a hotel!!!! Other than that it was really nice stay
4out of 5
by A verified traveller

Business Hotel

Posted 29-Nov-2016 on Hotels
I stay here a few times a year on business, it's convenient for the A14 and has good facilities.
4out of 5
by A verified traveller

Convenient hotel

Posted 25-Nov-2016 on Hotels
We stayed at this hotel as my friend had got a on rooms for her wedding. It was convenient, clean and good value
3out of 5
by A verified traveller

My Stay

Posted 07-Nov-2016 on Ebookers
Pros: Some of the staff were very helpful and kind
Cons: They need to know what their housekeeping staff have done.
We got there late the staff were pleasant. However the reception staff asked for payment when I had already paid on line. Her manager had to step in. He was very nice knew what he was doing and helped with booking a taxi for the following day. The lady then made things worse by giving me a room that was filthy had not been cleaned at all.The room given to me was smelling of what I would presume was KFC and the toilet was absolutely revolting. I went back to the desk to request a new room. She reluctantantly gave me another room. It was obvious that the bed in the room I was given was not freshly made but was manageable therefore thought that it was not worth complaning again.
3out of 5
by A verified traveller

central location

Posted 06-Nov-2016 on Hotels
Bathroom too small. Door practically touched toilet pan. Always banging elbows on shower screen. If a guest collapsed in there I can see it compromising life as you wouldn't get the door to open. Can't avoid a Flooding at sink area. Shower very good and hot water.No safety rail in shower. Dirty marks on wall in bed area. No lift access that we could be aware of for upper floor. Not great heavy case and an injury.
4out of 5
Recommended
for Everyone
by A verified traveller

A place to be

Posted 31-Oct-2016
A very friendly and pleasant team of staff. Our stay was a home away from home. πŸ‘πŸ½πŸ‘πŸ½
4out of 5
Recommended
for Couples
by A verified traveller from Norwich

Good for a short break

Posted 18-Oct-2016
Location: Very good base on the outskirts of Ipswich for walks along Orwell estuary or Suffolk coast
Somewhat dated hotel but staff on reception, in the dining room and bar were all very welcoming and looked after our needs well. Room spacious with usual facilities and shower room clean and modern. Free wifi worked well throughout our stay. Bed had soft mattress and our preference would be for a firm one but obviously that is personal taste. Good to have free access to swimming pool from early morning to late in evening.
4out of 5
Recommended
for Everyone
by A verified traveller

Good... But breakfast is a bit pricey

Posted 09-Oct-2016
Rooms comfortable staff friendly... went to Tesco for breakfast instead... 4.99 for 8 piece breakfast