Great location but poorly maintained property. Door closer, bathroom door, toilet panel and seat all need better maintenance. Cleaning is average - The toilet had not been scrubbed in months. The fake plant was covered in dust. The bed sheet not tucked in at the top and the wardrobe stunk of sweat. I complained and they sent a cleaner but then a wet, sticky bucket mark was left on the carpet from their visit.
Before getting to the property I felt hounded by the admin involved. One email for ID, another for paying a bond, another for our check in time, another for our check out time. A few calls from different people, then on the day calls and texts checking on us before we’d even got there. At one stage, a call from one person at the same time as text messages from someone else.
The admin team seemed polite enough, but their messages were hard to understand.
We stayed there as I felt I needed a kitchen in the middle of a holiday but it was honestly more stress than I could have imagined. After the first night we did check if the premier inn had availability and would have moved if they did. The sofa bed was like a bed of nails and only didn’t hurt if one spread ones weight out.
The kitchen is terribly thought out. Top opening cupboard does stay open, no shelves, no cutlery drawer. Not a full set of cutlery or glassware.
The rubbish collection is 6.20am on Monday and right outside the window so we were all wide awake after that. No recycling facility.