Never occupied: cabin uncleaned and owner unresponsive
We never occupied the cabin. Our contract with owner was for August 5, 2019 to August 15, 2019. Upon our arrival on August 5, 2019 at 5:00 p.m. check-in time, the cabin had not been cleaned from previous occupants. We then called and emailed owner at phone and email provided by owner. We did not receive a response from anyone until 9:20 p.m. As it was so late we had been forced to check into a hotel. When owner finally called, he apologized and said cabin would be ready the next day. We were not interested in staying in the cabin at this point because: A) Owner broke contract by not having the cabin ready for the 5 p.m. check-in date and had not bothered to inform us of anything until 9:20 p.m.; B) Owner had failed to return our call or email in a timely manner, demonstrating a lack of professionalism and responsibility; C) Owner stated that he would have the cabin ready the next day, August 6, by 11:00 a.m. rather than the 5:00 p.m. check-in time, so that we would not have to pay for an additional night at the hotel. When we arrived at the cabin on August 6 at 11:00 a.m., the cabin was in exactly the same unclean condition which we had found it on August 5 at 5:00 p.m. the previous day; D) We considered the contract to be null and void because the owner did not meet his contractual obligations. Therefore, we respectfully expect a full refund. However, owner only provided us with a refund to cover the first night of our rental agreement. If VRBO/owner does not agree to our full refund we have been advised by our attorney to refer this matter to the Vermont Attorney General's Consumer Assistance Office. Please inform us as to the steps we need to follow to receive our refund.