Ratings based on 629 Verified Reviews

3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Columbia, SC

Nice hotel, great location but not good service

Posted 19-Jul-2017
Pros: I liked the room and the location.
Cons: The customer service and having English speaking housekeepers would go a long way!
I booked a 4 night reservation based on the website that said the hotel was recently renovated. It was a nice clean upgraded room with hardwood floors that i loved, however the customer service left a lot to be desired. I had a terrible internet connection while trying to work on my laptop in my room which was on the brand new 3rd floor of the hotel. I could barely get a connection and when i did it would only last a short period of time and kept losing strength. When i called the front desk to let them know the guy said he'd see what he could do but was extremely busy with other guests, etc.... The bartender was not exactly the friendly either, I walked up to the bar and there were about 5 men there drinking who already had their drinks while i sat there for at least 6-7 minutes before she asked if i needed anything, i mean really what do think i was at the bar for to eat peanuts?? I wanted a drink! Last but not least the housekeeper who cleaned our room spoke NO English and only smiled at me and didn't understand I only needed towels and coffee....at least she was friendly. Did i mention I ordered room service and the food came on a plate with NO cover on it, so they pushed in on a cart from the restaurant on the 1st floor down the hall on the elevator and to my room with absolutely no cover or not even a napkin covering the food. Don't think i'll stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Comfortable

Posted 16-Jul-2017
The hotel was very clean cozy and quiet my kids enjoyed themselves and loved swimming in the pool. We came to go to the museums and didn't want to travel back and fourth so we stayed at the Norwalk inn .
5 out of 5
Recommended
for Families
by A verified traveller

hotel annex is fantastic!

Posted 07-Jul-2017
Pros: Annex is new and very beatiful
Cons: Coffee maker was broken. I called the front desk, she implied I didn't know how to use the Kerrigan coffee maker... I told her the machine was leaking
Location: Connecticut beaches
They were sold out of the rooms with two queen beds and put us up on the annex. It has a large living room with sofa bed and a bedroom with a king size bed. Fantastic.
3 out of 5
Recommended
for Everyone
by A verified traveller

Power to the People

Posted 06-Jul-2017
Friends, No wall plugs next to beds to plug in and charge computers and phones. Otherwise staff was friendly, rooms clean, beds comfortable, shower strong, price reasonable. However in these days traveling with kids and electronics, power outlets are a necessity. Thanks
3 out of 5
by A verified traveller

Posted 05-Jul-2017
Pros: It was very clean and pleasant but you have to enjoy a good night's sleep.
Cons: The beds.
Location: The location was good but could not find anything to do.
Very nice hotel but the beds are so uncomfortable that I would never stay there again. Also, I have stayed in many hotels and motels and this is the first one where you have to pay for breakfast. You can't even get a bagel without paying for it. There were no brochures about the area such as restaurants or things to do. There might have been but I couldn't find any. The desk clerk couldn't even guide us to anything.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 04-Jul-2017
very good very clean nice easy to get there very quiet i recommend
5 out of 5
Recommended
for Everyone
by A verified traveller from wwstchester county

Very nice and cozy

Posted 03-Jul-2017
Clean cozy rooms close to the beach and a few museums, staff was friendly and they provided shuttle pick up and drop offs withing a few miles if the hotel. I enjoyed my stay and would go back. My kids lived the fact they had a pool as well.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean and Comfortable

Posted 03-Jul-2017
Pros: Clean, affordable, centrally located.
The room was small but sufficient for one. All areas were clean, the bed very comfortable. There seemed to be a minor issue with the air conditioning, it worked a little too well for me but that was easily rectified by turning it off. The lady that checked me in and out was very nice. I had arrived in Norwalk early that morning but couldn't check in until the afternoon so was not in the best of moods. I was checked in quickly without issue. On the other hand, the night manager was very rude and completely ignored me when I stopped at the desk to ask a question.
3 out of 5
by A verified traveller

Posted 02-Jul-2017
The first room my family was placed in, had peeling wallpaper and a view of construction. The second we were placed in, I had to clean the bathroom before allowing my children to use it.
3 out of 5
by A verified traveller

Posted 29-Jun-2017
Not a bad hotel but rooms were very small. TVs as well.