Ratings based on 490 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
67% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from North Somerset

Lovely hotel in stunning setting

Posted 11-Oct-2016
Pros: I am made to be special.
Cons: Nothing.
Location: I teach at Croydon High School which is in the grounds of the hotel.
I was greeted warmly. Staff were helpful and friendly. Check-in was quick and I was shown to my room and had help with my case. The room was very comfortable with beautiful views and I glad a superb night's sleep. I look forward to my next visit.
4out of 5
by A verified traveller

Hotel bien situé pour séjour golf.

Posted 12-Aug-2016
Sejour golf et à 35 mn en transport de Londres. Hôtel qui a besoin d'un coup de rafraîchissement mais confort correct.
3out of 5
by A verified traveller from Veghel

Hotel in oud engels landhuis

Posted 07-Aug-2016
Pros: Wij hebben dit hotel gebruikt als uitvalsbasis voor een stedentrip naar London.
Cons: Renoveren en groot onderhoud plegen, zo is dit geen LUXE hotel.
Location: London is een stad om zeker meerdere dagen door te brengen.
In eerste instantie ziet het hotel er prachtig uit. Maar dit is uiterlijke schijn. Hotel is zwaar aan groot onderhoud toe. Kozijnen zijn totaal verrot en ramen sluiten niet meer. Vloerbedekking in de gang is versleten. Verder zijn de horeca faciliteiten niet van deze tijd. Regelmatig hebben wij te drinken gekregen uit vervuilde glazen. Eten werd geserveerd op natte niet schone borden. Er is een mogelijkheid om gebruik te maken van een shuttledienst naar het station van East Croydon, waar een rechtstreekse verbinding is met London Victoria. Alleen moet je hier wel om vragen, dit wordt je niet aangeboden.
2out of 5
by A verified traveller

Nice on the outside, dated uncomfortable room

Posted 05-Aug-2016
Not a great welcome, no information about when breakfast is, not particularly friendly and no information about the spa facilities. Room was very dated. Poor shower which lost pressure when temperature increased. Only 1 towel left on the towel warmer, the other towel left in the grotty wardrobe. Carpet dirty and tired. Staff not very organised at breakfast and had to wait at least 20 minutes for a table large enough for our group. Breakfast was really good with loads of choice.
5out of 5
by A verified traveller

Beautiful old hotel overlooking Kent countryside

Posted 04-Aug-2016
We were pleasantly surprised what a lovely hotel this was. Much of the original building and old leaded windows have been preserved. Our room was upgraded free of charge to a huge room with beautiful views over the countryside. We had a very relaxing stay. The only drawback was that we couldn't have breakfast as they were full, so it must have been good!
4out of 5
by A verified traveller

Nice hotel but the room was dated

Posted 31-Jul-2016
Pros: Bar, pool, grounds
Cons: Rooms need some updating
The building and the grounds are beautiful. Staff were friendly and the facilities were nice. The room however looked very dated and had no a/c. It was a hot summers day so the room was already very hot and the towel rail in the bathroom was stuck on, making it hotter.
3out of 5
by A verified traveller

Great outdoors but has seen better days inside

Posted 10-Jul-2016
Ok golf course. Surprisingly inexpensive. Large rooms with nice views. However interieur really needs a make-over
4out of 5
by A verified traveller

Posted 05-Jul-2016 on Lastminute
Excellent facilities and a very comfortable stay.
4out of 5
by A verified traveller from Leeds

Fabulous building with history

Posted 30-Jun-2016
Pros: The building, the history, the setting, the convenience for London or Gatwick, the friendly staff.
Cons: The building needs updating and more diligent maintenance of the rooms and the grounds but then it would cost a fortune to stay there!
Location: The location is stunning, quiet and beautiful but with the courtesy bus only 20 minutes from trains to London and Gatwick. Superb!
We were impressed by the reception area and the very helpful staff on arrival at the hotel mid afternoon. We were given a choice of rooms and chose one on the ground floor with a garden view. All the staff were super friendly and helpful. Any staff you just pass in the corridors are courteous and wish you well and the reception staff are exceptional. We had a twin bedded standard room with a bathroom. The rooms are dated but spacious and well equipped and the beds are very comfortable indeed. We enjoyed a courtesy bus to East Croydon station on both days we stayed - easy to book, very courteous and friendly drivers and a clean and tidy vehicle.
4out of 5
by Jeremy from Lowestoft

Slightly dated hotel

Posted 29-Jun-2016 on Hotels
Hotel is quite old and looking tired in places. our room was nice but was let down by a worn carpet, that was all 'rucked up' The pool area was pleasant, and the Jacuzzi was nice. The steam room and sauna were on the first floor. We had a meal in the bar, and although not great value, was very tasty. Drinks are a little expensive.