Ratings based on 432 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
66% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from San Francisco

disappointing experience

Posted 15-Apr-2016
Pros: The old world charm.
Cons: Front desk politeness and guest services.
Location: The location was remote and there was not much nearby to do.
they were not very attentive, polite, helpful or gracious from the time I first arrived to the moment I left. There was one night manager who understood what I was going through and showed genuine concern. The complimentary breakfast was poorly prepared and tasted awful. I was extremely dehydrated and I requested a bottle of water. I was told to drink water from the bathroom sink. I was shocked!!!
2 out of 5
by A verified traveller from surrey

classy looking but dissapointing

Posted 14-Apr-2016
Pros: staff
Cons: the rooms slope and the lift is a bit creaky
Location: croydon area if you like shopping its great and it is only a 30 minute train ride from east croydon to victoria
to start all the disabled parking spaces were taken by wedding guests at a reception no disabled guests and we had to park as far away from the hotel as the car park could manage the room was supposed to be a superior double but it was not very big on the form was written £54 except i paid £116, a nice receptionist moved us into a larger room although we still only got the view of the car park and not the beautiful rolling surrey hillsides, breakfast was nice and the staff were mostly friendly.this was a little disapointing as it was the first time we had had a night away from the kids for 20 yrs
3 out of 5
by A verified traveller from Schleswig-Holstein

Altenglisches Flair mit wenig modernem Komfort

Posted 10-Apr-2016
Pros: Besonders gefiel uns das altenglische Ambiente im Empfangsbereich (holzgetäfelte Wände, Standuhr, Wandteppiche, Stuckdecke usw.), schöne Lage.
Cons: Abgegriffene Bad-Armaturen. Eine Nachttischlampe defekt. Unhygienischer alter Teppichboden, veraltete Polstersessel. Kein Zimmer wie auf den Fotos.
Location: Das Hotel befindet sich in Croydon und liegt ca. 30 Fahrminuten (mit öffentl. Verkehrsmitteln) von London entfernt. Riesiger Golfplatz hinter dem Haus
Die Lage des riesigen Anwesens sowie die historische Architektur des Gebäude selbst überwältigten uns zunächst. Die Eingangshalle ist sehr ansprechend, ebenso die großen Salons. Unser Zimmer, ca. 7 Gehminuten vom Empfangsbereich entfernt, entsprach allerdings dem Stand der 60er Jahre: Altmodische Postermöbel, siffiger Teppich, Türen, deren Holz mittlerweile sehr abgenutzt und fleckig ist. Die Matratzen waren ziemlich durchgelegen, sodass sogar meine 15-jährige Tochter morgens mit Rückenschmerzen aufwachte. Das Personal war recht freundlich. Der kostenlose Shuttlebus verkehrt allerdings nur an Werktagen zum nächsten Bahnhof, sodass man am Wochenende auf öffentliche Busse angewiesen ist.
3 out of 5
by A verified traveller from Bristol

Convenient for south london

Posted 11-Mar-2016
Pros: Size History
Cons: Standard of food
Location: Great golf
We arrived unannounced and were able to book a twin room on the spot , on a Wednesday evening. It was clean , tidy and comfortable . Cold on arrival we turned the heating on immediately and lovely and warm an hour or 2 later .We chose to eat all meals out as we felt the menu was expensive for what it was. Would definitely return . The golf course looks extremely tempting and very reasonable by way of green fees .
1 out of 5
by Jane from surrey

Never again

Posted 03-Feb-2016 on Hotels
Really disappointed with the room,only one bed side cabinet had to just use the floor which was a very old carpet ,the worst part for me was how Un clean room and bathroom were even down to inside the waldrobe rail thick with dust and sheets grey not nice crisp white the whole hotel really tired
4 out of 5
by Pete from New Galloway

Business week off season

Posted 01-Feb-2016 on Hotels
I chose the hotel because it was very well priced for an off season week, lower than the usual chains. The old building had a great charm and character, and this overshadowed the traditional leaded draughty windows. The shower was distinctly female in gender- It had a mind of it`s own, it believed it was always right, it would not listen to reason. The Gym and Pool were exceptionally good. I would book again without hesitation.
4 out of 5
by Angela

This traveller left a rating score only Posted 31-Jan-2016 on Hotels
4 out of 5
by R Peter from Norfolk

Tired once grand hotel

Posted 30-Jan-2016 on Hotels
This hotel has seen better days, but it is a 'safe pair of hands'. Free parking and wifi and relatively inexpensive for the business traveller.
4 out of 5
by Belinda

This traveller left a rating score only Posted 29-Jan-2016 on Hotels
4 out of 5
by Christopher from Eastbourne

Posted 28-Jan-2016 on Hotels
Just a one night stay for a complete break from everyday routine