Disgusting treatment of guests
Posted 23-Oct-2014 on Hotels
Extremely disappointing! A 7day stay with friends. When we arrived, having booked ocean front rooms, we were advised that one couple would have to move after two days to a room across the street in another building because the people who were in our room were staying longer. Also we were told, when we suggested that those people be moved since they were now imposing, that they were sick. We suggested they be moved since they were sick they would not need an ocean view room, we were told that they were not at the hotel, so they gave us an extra 2 days in the original room. This was obviously a ploy to cater to a group that had booked an all inclusive stay. We ended up bargaining for half pension meals including all drinks for both ourselves and our friends for the inconvenience. Then we went to have a drink at the bar and were told that drinks at the bar were not included. Another misleading offer from the hotel management to get us to agree to the room change. Then, at the hotel dining room, we discovered two different levels of wine available and requested the slightly better quality. They refused to honour this although no mention was made of this at the time of offering the free drink privilege to us.I can say one good thing about this hotel, and only one. The fresh orange juice at breakfast was excellent. Also, the alternate room measured about 8' x 10'.This hotel has no shame.