We were welcomed very warmly and the staff were friendly and helpful. Particular attention was paid to the formal black tie dinner on NYE and the dietary needs of a couple of our party. Our overall impression was they the hotel is very strong on events (they host a lot of weddings, and we were there over new year) but the day-to-day operation is a little hit and miss. We could not even rustle up a sandwich or anything else to eat on arrival at 2pm, and on our third night the restaurant was closed (a couple of staff apparently were isolating for Covid). Reception was sometimes closed due to staffing issues, with self-check-in arrangements in place! Lovely building, warm and comfortable (high ceilings, large windows, large atrium etc might not cause you to expect it to be so) and the staff that were in evidence were great. The lack of food options was offset by being directed to a place a mile away that had brilliant service and tasty food (the Horseshoes, in Dorrington).