Small Things let it all down
Posted 22-Oct-2015 on Hotels
Nice motel good location for a visit to Brands Hatch, but it was like the death of a 1000 knives as lots of little niggles built up to ruin our stay. Firstly they had my name wrong and I was now a women, I mentioned this but when I checked out it was still the same. The room smelled of stale wee, which was probably due to the fan in the bathroom not working , lights in the room kept flickering and one bulb never got above a dim glow. It was unbearable hot even though the radiator was off. We mentioned all these problems but none of them were sorted, though they did clean the bathroom and spray some air freshener around. One night we ate in the diner, which is OK, the food is fine, however the service really needed to improve. Long story short, my wife got the wrong meal, drinks were forgotten about, and we couldn't catch anyone's eye to get them to sort it out. Once the main meals were sorted we didn't have any cutlery, in desperation I stole it off another empty table as we just wanted to get on with our meal. There were a few other little bits and bobs, the manager did come and say sorry, but didn't offer any discount for the bad service, in similar situations in other restaurants we have been given our drinks for free as a gesture or offered a free dessert but not this place. To be fair I think we had been very unlucky and I would consider using the Motel again, I mean lightening can't strike twice, can it? But it is a bit pricey for what we got in the end!!!