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Reviews

4.4 / 5Excellent
20 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Spa

Map

What's nearby

  • Popular Location
    Isskogel Cable Car
    20 min walk
  • Popular Location
    Gerlos Pass
    8 min drive
  • Popular Location
    Sonnwendkopf Ski Lift
    10 min drive
  • Airport
    Innsbruck (IOB-Innsbruck Central Train Station)
    62 min drive

Choose dates to view prices

Book online or call:

020 3564 4853
  • Standard Double Room, Balcony, Mountain View

    Room Amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Comfort Double Room, Balcony, Mountain View

    Room Amenities

    • 323 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Double Room, Balcony, Mountain View (Budget - ohne Wellness)

    Room Amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Standard Single Room, Balcony

    Room Amenities

    • 237 sq ft
    • Mountain view
    • Sleeps 1
    • 1 Single Bed
    More details

About this area

Gerlos

Located in Gerlos, Hotel Kristall - Adults only is in a rural location and on a river. Dorfbahn Gondola and Isskogel Cable Car are local landmarks, and some of the area's activities can be experienced at Erlebnisbad Mayrhofen and Penkenbahn Gondola. Sommerwelt Hippach and Spruce Tree Castle are also worth visiting.

Popular Location

What's nearby

  • Isskogel Cable Car - 20 min walk
  • Gerlos Pass - 8 min drive
  • Sonnwendkopf Ski Lift - 10 min drive
  • Plattenkogel Ski Lift - 12 min drive
  • Koenigsleiten 2000 Ski Lift - 29 min drive

Getting around

  • Zell am Ziller Station - 17 min drive
  • Innsbruck (INN-Kranebitten) - 66 min drive

Restaurants

  • Where to eat
  • Sonnenloungegarten – Garden-view restaurant with a bar offering international cuisine. Serves breakfast and dinner on selected days.
  • Mittwoch bis Sonntag – Restaurant with a bar. Serves breakfast and dinner on selected days. Reservations required.

About this property

Hotel Kristall - Adults only

Riverside hotel with full-service spa and golf course
This hotel features a full-service spa, a golf course and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness centre and a bar/lounge. All 19 rooms boast deep soaking bathtubs, and offer free WiFi and balconies. Premium bedding and down duvets are standard, as are flat-screen TVs with cable channels.
Hotel Kristall - Adults only offers 19 forms of accommodation with laptop-compatible safes and a safe. Rooms open to balconies. Beds feature down comforters and premium bedding. 32-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries.
This Gerlos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 indoor tennis courts. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free extended parking
Airport shuttle on request
Ski shuttle nearby

Food and drink

1 restaurant and 1 coffee shop/cafe
1 bar

Things to do

18 holes of golf
3 indoor tennis courts
Bike hire
Fishing
Fitness centre
Full-service spa
Indoor pool
Mountain biking
Sauna
Hot tub
Steam room
Tennis

Family friendly

Indoor pool

Conveniences

Lift

Guest services

Daily housekeeping
Front desk (limited hours)
Luggage storage
Multilingual staff
Ski passes
Ski storage
Tour/ticket assistance

Languages spoken

Dutch
English
German

Outdoors

BBQ grill(s)
Garden
Terrace

Spa

Aromatherapy
Massages
Massage/treatment rooms
Turkish bath/hammam

More

Designated smoking areas
Fireplace in reception

Room amenities

Bedroom

Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Deep-soaking bathtub
Free toiletries
Hairdryer

Entertainment

32-inch flat-screen TV
TV channels

Food and drink

Free bottled water

Outdoor space

Balcony

More

Desk
Laptop-compatible safe
Phone
Slippers

Policies

Check-in

Check-in between 2 PM - 6 PM

Check-out

Check-out before 10 AM

Special check-in instructions

  • Airport shuttle service is available upon request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Renovations and closures

The property is closed during May, October and November.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.80 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.

Property is also known as

  • Hotel Kristall Gerlos
  • Kristall Gerlos
  • Hotel Kristall Adults Gerlos
  • Hotel Kristall Adults
  • Kristall Adults Gerlos
  • Kristall Adults
  • Kristall Adults Only Gerlos
  • Hotel Kristall - Adults only Hotel
  • Hotel Kristall - Adults only Gerlos
  • Hotel Kristall - Adults only Hotel Gerlos
4.4

Excellent

5 - Excellent
12
4 - Good
4
3 - Okay
3
2 - Mediocre
1
1 - Poor
0
4.7
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were very friendly and helpful lovely location with a great breakfast definately recommend!

Stayed 1 night in Aug 2019

3/5

  • Liked: Cleanliness, staff & service

Good, but better options

Is located on the edge of Gerlos, just over a 5 min walk from the lift. Room was small and dated and corridor outside was pitch dark, while energy saving measures is common in communal areas of hotels in Austria, switches are frequently motion based as opposed to infrequently placed timer switches in this case. Hotel has small pool, sauna and steam room, hotel was quiet so no issue, however the size of the sauna may prove an issue in normal weeks. Staff were friendly and helpful. Having stayed in Gerlos before however, I would stay in previous hotel if available.

Stayed 2 nights in Dec 2017

3/5

Nice Hotel - Over Priced

Had a ok visit to Hotel Kristall. The rooms are small but clean and comfy. The man who served us on the first day was very good. Friendly and extremely helpful. As was the lovely housekeeper. However one woman employee who manned the bar and front desk at the end of our stay ruined the experience. Shirty, rude and abrupt. Questioning why we had lost a key card to a room and trying to over charge for an extra nights stay. It seemed she did not understand the words 'guest' or 'customer service'. It really ruined the experience as the spa facilities and food were excellent. It also did seem over priced perhaps we just had a rubbish deal. As believe we could have stayed somewhere far better for the cost. Or at least been provided with a friendly service from all staff members.

Pros: The Spa.

Cons: Better customer service from particular employees.

Location: Skiing, Mountain Hiking, Cycling.

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel in Gerlos

The hotel and the team were superb and couldn't do enough to accommodate my friends and I. Lots of choice at breakfast including eggs cooked various ways as well as bacon which is always FTW and the evening meals were amazing. The only downsides (and these are both very minor) are that the standard rooms were a bit small and the position of the hotel is at the opposite end of the village to the lifts. However there is a free ski bus that stops directly outside the hotel, so it's not too much of problem if you don't mind catching the bus in the mornings. All of the staff were wonderful and truly helpful. I ski 3 or 4 times a year in Austria and usually stay in 4* / 5* hotels and would definitely go back to the Kristall if I skied Gerlos again.

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Aug 2019

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