Although we were apparently not in the allotted room that we had booked, due to a leak, it was grim. Bedding was so used it was “bobbly”. Hot water tap did not run hot. Shower unit was mouldy, and the shower was freezing or scalding!! Towels were mismatched. No little touches at all. Decor was so old and had literally had paint slapped onto wallpaper, not even taking the curtain rails down to paint. Years of neglect unfortunately.