6/10 Okay
Adam
Travelled with partner
10 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My wife and I have stayed at the Hilton Regency for the last 12 years or so - my observations on this review spans this period, not just a single stay (which with every hotel can be hit or miss).
-The shining star of the property is the pool and outdoor bar. A real constant over the years and where we spend much of our time. The pool is always clean - seems they’ve installed a saltwater system. But please stop with the upbeat techno music ALL day. Maybe Top40?
-Hallways and guest room are becoming dated. Need to lose the carpet and install more hard surface. Room decor hasn’t changed in 10 years.
-This is a pet friendly property (which we didn’t realize - but totally ok). However when booking a Balcony King we were assigned a room on the second floor that clearly had pets occupy previously without being asked if an animal room was ok. The low quality (seemingly patio-type IN the room) carpeting was beyond time to repair as visible stains were reported to the front desk upon departure.
-Showers are in dire need of updates. Enough said.
-There’s now paid self park of $25 daily. This is unfortunate on top of an existing $30 resort fee. Just feels like guests are paying for many extras now — but it must be acceptable as I see many newer hotels in the area have excessive self park rates.
-Overall: Still a great value for money no less. Quietly tucked back on Boulevard of the Arts. Staff is always friendly / welcoming. Beautiful pool area you cant beat.
Adam
Stayed 4 nights in May 2024