Title: Fairmont El San Juan Villa Experience Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=180540&destination=Carolina%2C+Puerto+Rico&selected=64577147&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fairmont El San Juan Villa Experience Travelers unwind on pristine white sand beaches before savoring farm-to-table cuisine and experiencing rejuvenating treatments at this coastal retreat ## Photo gallery for Fairmont El San Juan Villa Experience ![4 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers - Fairmont El San Juan Villa Experience (Carolina)](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/f326ce2d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Villa, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace - Fairmont El San Juan Villa Experience (Carolina)](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/e1627d4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Fairmont El San Juan Villa Experience (Carolina)](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/98445a4c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; farm to table cuisine - Fairmont El San Juan Villa Experience (Carolina)](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/41a5018f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body wraps, body scrubs, facials - Fairmont El San Juan Villa Experience (Carolina)](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/6a812177.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Fairmont El San Juan Villa Experience offers a luxury getaway near Isla Verde Beach. Guests enjoy beachfront dining and yoga classes or book treatments at Well & Being Spa. Previous visitors consistently praise the attentive staff for enhancing their stay. ## Reviews 7.6 Good ## Popular amenities - Spa - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning £659 includes taxes & fees 28 Apr - 29 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=64577147&PinnedHotelID=64577147&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Villa, 1 King Bed, Balcony, Ocean View ![Villa, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/e1627d4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 1 King Bed, Balcony, Ocean View - Ocean view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Villa, 1 King Bed, Balcony, Poolside ![Villa, 1 King Bed, Balcony, Poolside | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/74573f4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 1 King Bed, Balcony, Poolside 10.0 Exceptional 3 reviews - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Villa, 2 Queen Beds, Balcony, Poolside ![Villa, 2 Queen Beds, Balcony, Poolside | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/ef71b546.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Queen Beds, Balcony, Poolside 8.0 Very good 6 reviews - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Bungalow, 1 King Bed, Terrace (Banyan) ![Bungalow, 1 King Bed, Terrace (Banyan) | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/4f9739ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow, 1 King Bed, Terrace (Banyan) 9.0 Wonderful 2 reviews - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Villa, 1 King Bed, Terrace, Beachside (Garden View) ![Villa, 1 King Bed, Terrace, Beachside (Garden View) | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/2031e7e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 1 King Bed, Terrace, Beachside (Garden View) - Ocean view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Villa, 2 Queen Beds, Terrace, Beachside (Garden View) ![Villa, 2 Queen Beds, Terrace, Beachside (Garden View) | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/65000000/64580000/64577200/64577147/c2450cd8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Queen Beds, Terrace, Beachside (Garden View) - Ocean view - 1 bedroom - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Outdoor pool, open 7:00 AM to 9:00 AM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/1000000/290000/289100/289099/110d1700.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Sonesta San Juan Isla Verde - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-Fairmont-El-San-Juan-Hotel-Gold.h64577147.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-Fairmont-El-San-Juan-Hotel-Gold.h64577147.Hotel-Information) ## About the area Located on the beach, Fairmont El San Juan Villa Experience is in Isla Verde neighbourhood and is connected to a shopping centre. The Mall of San Juan and Plaza las Americas are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Isla Verde Beach and El Yunque National Forest. Looking to enjoy an event or a match while in town? See what's going on at Jose Miguel Agrelot Coliseum. Looking to get your feet wet? Jet skiing, scuba diving and snorkelling adventures can be found near the property. [Visit our Carolina travel guide](https://www.expedia.co.uk/Carolina.dx180540) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.44282%2C-66.01767&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7DgRmVou4-dHh9l_6mcQpSV48GQ=) 6063 Isla Verde Avenue, Carolina, 979 ### What's nearby - ![Isla Verde Puerto Rico Sunset](https://images.trvl-media.com/place/553248621532873305/fbbe0d67-6701-4be5-8363-1d2e470c4a54.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Carolina Beach 8 min walk \- 0.5 miles - ![San Juan Cruise Port, Puerto Rico](https://images.trvl-media.com/place/6227475/39a3ae76-4944-4651-9195-2a2fd4be46bc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Port of San Juan 10 min drive \- 7.2 miles - Isla Verde Beach 4 min walk \- 0.3 miles - Pine Grove Beach 5 min walk \- 0.3 miles - Balneario de Carolina 16 min walk \- 0.9 miles ### Getting around - Pinero Station 7 min drive - San Juan (SJU-Luis Munoz Marin Intl.) 18 min drive ### Restaurants - Chili's Grill & Bar 1 min walk - Mi Casita Restaurant 4 min walk - Lobby Bar @ El San Juan 1 min walk - Metropol Restaurant 5 min walk - Karaya 3 min walk ## About this property ### Fairmont El San Juan Villa Experience Luxury hotel near Isla Verde Beach Located close to The Mall of San Juan and Jose Miguel Agrelot Coliseum, Fairmont El San Juan Villa Experience provides a casino, a beach bar and a poolside bar. With a beachfront location, beachfront dining and beach cabanas, this hotel is the perfect place to soak up some sun. Indulge in a massage, a body scrub and a facial at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and farm to table cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include basketball. In addition to a terrace and an art gallery on-site, guests can connect to free in-room WiFi. Other perks at this hotel include: - 4 outdoor pools, along with sunloungers - Full breakfast (surcharge), tennis courts and valet parking (surcharge) - A free beach club on-site, a lift and ATM/banking services - Luggage storage, a 24-hour front desk and multilingual staff - Guest reviews speak highly of the helpful staff Room features All 83 rooms offer comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas. More conveniences in all rooms include: - Highchairs and free infant beds - Bathrooms with free toiletries and hairdryers - LCD TVs with cable channels - Balconies or patios, wardrobes/cupboards and separate sitting areas ### Awards and affiliations Eco-certified property This property participates in Green Key Global – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![View from room](https://images.trvl-media.com/lodging/1000000/10000/1600/1592/99d8d575.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairmont El San Juan Hotel Isla Verde - Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 2,066 reviews £446 includes taxes & fees 2 May - 3 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-02&endDate=2026-05-03&selected=1592&PinnedHotelID=1592&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 9:00 AM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/1000000/290000/289100/289099/110d1700.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Sonesta San Juan Isla Verde - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Secured, uncovered parking on site (USD 25 per day) - Secured, uncovered valet parking on site (USD 35 per day) - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 18 for children - 4 bars/lounges - 4 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - Couples/private dining - Snack bar/deli ### Restaurants on site - Banyan Tree Grill - Caña by Juliana Gonzalez - El San Juan Beach Club - Il Sole Pizzeria - Wine Bar ### Things to do - 14 gaming tables - 298 slot machines - 4 outdoor pools - Art gallery - Basketball - Casino (15,000 square foot of space) - Designer stores - Fitness classes - Free beach club - Full-service spa - Gym - Shopping centre - Tennis - Water sports equipment - Yoga classes ### Family friendly - 4 outdoor pools - High chair - In-room cot - Laundry facilities - Separate in-room dining area - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 10 meeting rooms - Business centre - Conference centre ### Outdoors - Beach cabanas (surcharge) - Beach towels - Garden - On the beach - Outdoor furniture - Pool loungers - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 2 floors - 3 buildings - Built in 1958 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Hypo-allergenic bedding - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Separate dining area ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Laptop workspace - Phone - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before 11:00 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 150 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 9 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: 21 per cent of room rate The resort fee includes: - Beach access - Beach loungers - Beach towels - Concierge service - Fitness centre access - Fitness/yoga classes - Health club access - Housekeeping - In-room bottled water - In-room safe - Phone calls - Pool access - Spa access - Sporting facilities or equipment We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately USD 35 for adults and from USD 18 for children - Uncovered self-parking fee: USD 25 per day - Valet parking fee: USD 35 per day - Pet fee: USD 150 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 9:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Fairmont El Juan Experience Fairmont El San Juan Villas Fairmont El San Juan hotel Gold Fairmont El San Juan hotel Gold Experience Fairmont El San Juan Villa Experience Hotel Fairmont El San Juan Villa Experience Carolina Fairmont El San Juan Villa Experience Hotel Carolina ## Frequently asked questions ### Does Fairmont El San Juan Villa Experience have a pool? ### How much does it cost to stay at Fairmont El San Juan Villa Experience? ### Is Fairmont El San Juan Villa Experience pet-friendly? ### How much is parking at Fairmont El San Juan Villa Experience? ### What time is check-in at Fairmont El San Juan Villa Experience? ### What time is check-out at Fairmont El San Juan Villa Experience? ### Where is Fairmont El San Juan Villa Experience located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Fairmont El San Juan Villa Experience Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.2 Amenities ### 8.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 74 8 - Good 19 6 - Okay 13 4 - Poor 10 2 - Terrible 23 ## Reviews Verified ### 10/10 Excellent #### Samantha 10 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Property and room was gorgeous, staff was extremely helpful and accommodating, and food was fantastic. Stayed for one night after getting off a cruise, but already have plans to return for a standalone trip. Couldn’t recommend more! ![](https://a.travel-assets.com/ugc/hotel-reviews/4bc5b3b4-78bc-44ea-be4c-595473279df5-1765370735575.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4062a582-122b-4b5a-b9bc-b68490772898-1765370736174.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d1922158-7999-4f29-95e2-474ac8d57043-1765370736287.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/652b562f-37c3-4e49-854d-a70096739e63-1765370739315.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Samantha Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Melissa 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay. Beautiful resort and excellent staff. ##### Melissa Stayed 4 nights in Feb 2025 Verified ### 10/10 Excellent #### Carmen M. 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The Villa was beautiful, quiet and elegant. ##### Carmen M. Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Andre 7 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property and loved the easy access to the beach and the villas was great! ##### Andre Stayed 3 nights in Aug 2024 Verified ### 10/10 Excellent #### Obed 8 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, staff is very attentive to guest needs, great for families with kids as well. From Thursday to Saturday lobby becomes a salsa club!!! Lots of fun!! ##### Obed Stayed 4 nights in Jun 2025 Verified ### 10/10 Excellent #### Catherine 4 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are amazing!! ##### Catherine Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Jesus 27 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Property was good and the evening entertainment was also pleasurable. ##### Jesus Stayed 3 nights in May 2024 Verified ### 10/10 Excellent #### Nicole 8 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked that the property had a bit of everything. I enjoyed the breakfast included option. The beach and pool were great and the staff was so friendly and willing to accommodate and make us comfortable. ##### Nicole Stayed 3 nights in Oct 2024 Verified ### 10/10 Excellent #### Alexander Rafael 8 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was an amazing stay staff was amazing and tentative! Casino was great and had fun play the card tables, slot machines and others! ##### Alexander Rafael Stayed 5 nights in Aug 2024 Verified ### 6/10 Okay #### Verified traveller 17 Jul 2024 Liked: Staff & service, property conditions & facilities, room comfort #### Beach front getaway Check in was rather slow where we thought about leaving however we stayed because we really do prefer this hotel to others. The pool is amazing, swim up bar is great, room was beautiful and very romantic. Access to the beach is incredible. ##### Verified traveller Stayed 2 nights in Jul 2024 Verified ### 10/10 Excellent #### Eddie 31 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Has everything a dream resort could want. Great pool area, fantastic beach & excellent wait staff in the pool area. Meat Market steak house served one of the best steaks I have ever eaten. Might be out of some people’s budget, but if you can afford it, it’s worth it. Added bonus, 5 minutes from the airport. ##### Eddie Stayed 4 nights in Jan 2024 Verified ### 8/10 Good #### Jeff 10 Feb 2025 Would be an overall excellent rating if it wasn’t for a very mishandled situation at check in. I wish there were separate ratings for the areas of staff; front desk/reception was very poor, all other staff were excellent. ##### Jeff Stayed 4 nights in Feb 2025 Verified ### 10/10 Excellent #### Laurie 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our check-in and check-out experience was very efficient. The location of our room in a building behind the gym provided the tinyest glimpse of a pool -- so it was underwhelming for a "pool villa.". However, it ended up to be convenient, and the room itself was nice. The poolside staff were extraordinary in both their lounge chair set-up for us and an iced coffee that wasn't really on the menu. Breakfast staff was wonderful as well. It was a great experience, and we will be back. ##### Laurie Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Erin 20 Jul 2024 Liked: Staff & service, amenities, property conditions & facilities We were lucky to have been upgrades to a very nice (huge) villa, at no extra charge. Rooms were clean for the most part. Location on the beach was AMAZING!!! And they had huge lawn chairs and umbrellas available right on the water. Perfect beach front to enjoy the ocean! Food and drinks are very spendy. But there are good, fair priced meal options within walking distance. Beautiful resort overall! ##### Erin Stayed 3 nights in Jul 2024 Verified ### 8/10 Good #### YAVE 14 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Concierge not helpful and front desk same. The rest of the staff very nice. ##### YAVE Stayed 4 nights in Mar 2024 Verified ### 10/10 Excellent #### Alicia 11 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is absolutely beautiful, be sure to take the time to enjoy the history of it and enjoy all of the amenities. The service here was amazing. We were so thankful to receive a room upgrade to an ocean view. The room was incredible. We enjoyed taking advantage of a class at the fitness center. All of the outdoor areas were stunning,many dining options and many close by as well. We never had trouble finding a chair at the pool, an attendant brings you a chair towel and a beach towel. The poolside service with a pitcher of Sangria is a must! There’s a lot happening here for entertainment. We had a great time and cannot wait to come back! ##### Alicia Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Brunella 31 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was great! They accidently overbooked our villa but managed to get us an upgrade and wsived the resort fees for the inconvenience. House keeping came at least 3 times a day to refresh towels, leave waters and make the beds. The resort gives you two reusable water bottles and since we stayed in the villa we got a tote bag, waterproof phone pouch and sunglasses. Tons of amenitites, anf very family friendly. We wished we had stayed longer. We will be back! ##### Brunella Stayed 3 nights in Mar 2024 Verified ### 10/10 Excellent #### Edward J. 30 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel would definitely come back! Hotel is wonderful. Had Thanksgiving dinner in the Meat Market. Beautiful restaurant with great ambiance. We ordered turkey because it was our Thanksgiving dinner. Drinks and bread came our fairly quickly. However, then they must have forgotten us. After almost an hour I had to ask where our dinner was? They did Apologized and gave us two complimentary glasses of wine. A satisfactory gester and we looked forward to our Thanksgiving dinner. The vegetables and gravy were wonderful as was the bread. The turkey, our main reason for dining there, was dry and salty. Worse turkey we've ever had! Became they were so apologetic it was now late and I didn't have the heart to send it back. It is primarily a steak house and we saw a few beautiful steaks. Just don"t order turkey. ##### Edward J. Stayed 2 nights in Nov 2024 Verified ### 6/10 Okay #### Hugh 16 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities We booked a king room and were given a queen which was pretty difficult as my husband is over 6ft and was very small end. The room had a lot of issues safe broken patio door didn’t lock so lots of small bugs in room. First night an alarm went off in the fridge at 5am so we had to unplug tried calling reception to assist no answer went to the signature experience and they did sort it out besides the king bed issue - staff overall very friendly. Nice hotel and good location ##### Hugh Stayed 3 nights in Apr 2024 Verified ### 10/10 Excellent #### Angel Sebastian 2 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best hotels in PR ##### Angel Sebastian Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### Emily 24 Mar 2026 Liked: Staff & service, amenities The beach was nice but the lounge chair cushions were filthy …. The casino customer service was mediocre ##### Emily Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### stephen 4 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff! ##### stephen Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### Eddie 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bianca and Melanie at the front desk were both very helpful and accommodating. ##### Eddie Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Jennifer Sue 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Love this resort. I’ve been here before and we will be back! ##### Jennifer Sue Stayed 4 nights in Jul 2025 Verified ### 10/10 Excellent #### IVY 1 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing pools and very nice and helpful staff! Loved our stay! ##### IVY Stayed 4 nights in Mar 2024 ---