Ratings based on 657 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Union City, CA

First impression

Posted 02-May-2017
Pros: Very friendly staff. They seem to want to help in any way possible.
Cons: I had heard about a hop on hop off tour and was directed to the sight. It turned out to be in bad part of town but I didn't know this. I wish I did.
Location: I'm not a museum person so just enjoyed walking around the area even though it wasn't the best part of town.
First impression wasn't all that great because taxi driver took me through the garage to hotel and pointed to reception desk. My frist thought was this is tackie. However after seeing that the front of the hotel did not allow driving on the street and the first level is shops I could understand the garage enterance. I was fine after understanding this concept and it was actually nice to be able to walk the street and then go into the hotel without worrying about raffic.
Comment from Hotel Management
08-May-2017 by Alegraziano32, Hotel Management
Many thanks for posting your review. Yes, what used to be the front entrance to the hotel is blocked because of the Pedestrian Street thank you for understanding the logistics. We are happy to learn you were satisfied with the hotel. Thank you once again and we hope to see you soon. Best regards, Alessandra
2 out of 5
by A verified traveller

Too expensive...For this hotel...

Posted 21-Apr-2017
Not recommended...Not clean..Beds are terrible...Location...Is ok to walk...But at night...All kinds of homeless and street people...Not a good hotel...
4 out of 5
Recommended
for Everyone
by A verified traveller from upstate N Y

Nice hotel

Posted 15-Apr-2017
A nice hotel that is well located in central San Jose. It has a very nice internal patio with beautiful plants where excellent complimentary breakfasts are served.
Comment from Hotel Management
25-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. We are happy to know you enjoyed your experience both in the hotel and restaurant. We look forward to hosting you soon again. Best regards, Alessandra
4 out of 5
Recommended
for Everyone
by A verified traveller from LA CA

Downtown stay

Posted 09-Apr-2017
We stayed because it was the cheapest actual hotel on Expedia. Room was very small but clean. There is nothing really more to say I would stay here again if it was cheapest or if holiday inn or morazon was cheaper I would stay there.
Comment from Hotel Management
18-May-2017 by Alegraziano32, Hotel Management
Thank you for staying at our hotel. We do think we offer more to our clients than just a clean room. We have a unique location where everything that is culturally relevant in San José is but a few meters walking distance. We have free wifi throughout the hotel, an award winning restaurant, a bar, a coffee shop even a wine cellar plus a gym, a shopping gallery in the lower level of the hotel with a pharmacy, a hair dresser leather shop, Jade shop, candy store and even an ATM. We have seven different categories of rooms and all vary in sizes and amenities. We hope that in your next trip you take all this into consideration when choosing again a hotel. We really think we offer more value for your money than the other hotels you mention. Anyways we hope you will stay with us again. Best regards, Alessandra
4 out of 5
Recommended
for Everyone
by A verified traveller

Stay was nice

Posted 01-Apr-2017
Pros: Location and staff
Location: The opera house and most local sites a short walk along with being located on the avenue central made the location great
We booked our room a day early in order to see a little of San Jose, before joining our road scholar tour the next day. The staff was very good and helpful, when we checked in we told the staff that we would be joining the group the next day and could we stay in the same room instead of moving they said they would take care of it. After spending a whole day tour 6am to 8pm we retired to our room. At 11pm the phone rings and the person on the phone tells us that we had not checked out and we only paid for one night. We explained the situation. I would suggest they change their policy and not call customers in the middle of the night. Otherwise the staff was great, and helpful.
Comment from Hotel Management
11-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. I will of course bring it to the attention of reception so that call never happens again. Hope to see you next time in San José. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta Canada

Great location. One of the best hotels in downtown

Posted 31-Mar-2017
4th time staying here. Convenient parking, breakfast buffet, nice staff, wifi and now gym facilities.
Comment from Hotel Management
11-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. We are very happy to learn you are a frequent client, that is our best compliment. We look forward to your next visit. Best regards, Alessandra
5 out of 5
Recommended
for Everyone
by A verified traveller from c fort worth

Great hotel centered perfectly

Posted 22-Mar-2017
Great hotel centered perfectly Between the street market central market plenty of eats local and chains. Church's close parks close. Awesome hotel. The street view provided plenty of people watching several hours of entertainment. Great hotel perfect location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON Canada

Central location on pedestrian mall.

Posted 18-Mar-2017
Pros: Restaurant and inexpensive breakfast are good. Location in the centre of San Jose is excellent.
Cons: The entrance through the parking area is strange. I would have liked a desk and an additional chair in the room.
Location: Five minute walk to Teatro Nacional and Gold Museum. Ten minute walk to Museo de Jade and government buildings. Short walks to parks and other museums
Pleasant, clean hotel, friendly and helpful staff, excellent location for exploring San Jose.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Nice hotel, well situated, near the sights.

Posted 14-Mar-2017
Pros: Very pretty, staff
Cons: Bed comfort
Very pleasant stay, staff especially helpful. Very good food at buffet breakfast and restaurant for dinner
Comment from Hotel Management
14-Mar-2017 by alegraziano32, Hotel Management
Thank you so much for your kind remarks. We are so very glad you enjoyed your stay at the hotel and your meals in the restaurant. We hope to see again. Best regards, Alessandra
4 out of 5
by Robert

Two thumbs up.

Posted 13-Mar-2017 on Hotels
I enjoyed my stay at the Balmoral Hotel. The location is in central San Jose, CR and close to several museums and really good restaurants. There is great shopping and a casino across from the hotel. Lots of people going to and from. A few hawkers but good police presence. The breakfast included is very good. All of the staff were very friendly and helpful.