Ratings based on 611 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2017
Nice restaurant and staff. Safe deposit boxes need to be upgraded.
5out of 5
Recommended
for Everyone
by A verified traveller from Tallahassee, Florida, USA

Very Nice Hotel on Main San Jose, CR pedestrian St

Posted 13-Jan-2017
Pros: Great, safe location, center of San Jose, close to both the Gold & Jade museums, nice renovated sleeping room/bath, excellent friendly& helpful staff.
Cons: Nothing
Location: Great, safe location, center of San Jose on the main pedestrian shopping street, close to both the Gold & Jade museums, and the crafts & art market.
Balmoral Hotel is located great location in center of San Jose, CR, on the main pedestrian shopping street only one block from the Pre-Columbian Gold Museum and four blocks from Pre-Columbian Jade Museum and adjacent crafts market stalls area. Front desk staff were excellent-helpful, friendly both at check-in, questions during my stay and with the early morning check-out and transfer to the airport. The elevators, sleeping rooms and hallways all renovated. Large sleeping room, all renovated bathroom and stylish. The buffet breakfast in the adjoining restaurant was very good. I did not eat other meals in the Balmoral Restaurant, but food dishes on menu looked good. The upstairs bar connected to the lobby floor of the hotel was very active with lots of hotel guests there. I stayed here two nights, after the end of my two week tour of Central America. You cannot beat the location, especially to walk at night on the pedestrian shopping street in front of the hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from Miami

Close to everything , in the main boulevard

Posted 31-Dec-2016
Nice experience . I would recomend this hotel . The food is excellent and it has very nice environment.
Comment from Hotel Management
09-Jan-2017 by Alegraziano32, Hotel Management
Thank you for the kind review. It pleases us to know you enjoyed your experience with us. Very grateful that you recommend us. We hope to see you again. Best regards, Alessandra
4out of 5
Recommended
for Families
by A verified traveller from Chicago, IL

Comfortable and great location

Posted 29-Dec-2016
Pros: The location and the convenience.
Cons: Check-in was slow. Also, there are hotels with pools, etc. but we stayed here because the traffic was terrible and we wanted to explore the city.
Location: It is at the beginning of the pedestrian street, which makes getting around very easy. It's only a few blocks from museums and the National Theater.
We stayed two nights at the Balmoral and found it to be nice, clean and quiet. There are no special amenities, but the room (a family suite with two bedrooms/baths) was spacious, the restaurant decent, and the location was great. We could easily walk to everything, from the central market to the National Theater and the children's museum (though not recommended with young children or in late/early hours). There are shops on the lower level, including a pharmacy, and a bar on the second level. The room was very quiet on the pedestrian-only street, and the staff friendly.
Comment from Hotel Management
09-Jan-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. We are glad you took advantage of our strategic location. Hope you noticed the free wifi and the free calls to the USA as well as the convenience of having everything with in reach. We hope to see you again. Best regards, Alessandra
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2016
the staff and the proprietor were delightful and the hotel rooms very nice
Comment from Hotel Management
13-Dec-2016 by Alegraziano32, Hotel Management
Thank you for your kind remarks we are pleased to learn your experience was a pleasant one. We hope to host you in your next visit to San José. Best regards, Alessandra
5out of 5
Recommended
for Everyone
by A verified traveller from US

Outstanding

Posted 20-Nov-2016
Outstanding service and cleaning. Expedia was not totall honest on the car rental or charges
Comment from Hotel Management
30-Nov-2016 by Alegraziano32, Hotel Management
Thank you for such a lovely review. We very much appreciate your feedback. We are glad we exceeded your expectations and we look forward to hosting you soon again. Kind regards, Alessandra
5out of 5
Recommended
for Everyone
by A verified traveller

Ubicado en lo mejor!!!!

Posted 06-Nov-2016
Pros: El restaurante con la comida muy rica, El bar con música en vivo con un ambiente muy agradable y las atenciones de lo mejor!!
Location: Está a distancia caminando del Teatro Nacional q no pueden venir sin conocerlo , el Museo Nacional, 2 parques, helados de yogurt, churros con chocolat
El hotel está muy limpio y cómodo, con una atención a los clientes maravillosa.
Comment from Hotel Management
09-Nov-2016 by Alegraziano32, Hotel Management
Que alegría leer comentarios como el suyo. Muchas gracias por escribir aquí su experiencia. Esperamos verle muy pronto de nuevo. Cordiales saludos, Alessandra
5out of 5
Recommended
for Everyone
by A verified traveller

Excelente

Posted 05-Nov-2016
Location: Hay cerca varios museos y se puede llegar caminando a casi todos lados turisticos de San José desde ahí.
Cerca de toda la vida de San José la zona en las noches un poco fea, pero como todas las ciudades con precauciones se puede estar bien. Es un hora para pocos días, un poco cara la comida y la bebida pero en la esquina hay restaurante típico que se come bien a buen precio.
Comment from Hotel Management
30-Nov-2016 by Alegraziano32, Hotel Management
Muchas gracias por sus comentarios. Estamos felices que aprovechó su estadía con nosotros para conocer San José. Esperamos nos vuelva a visitar. Cordiales saludos, Alessandra
4out of 5
Recommended
for Everyone
by A verified traveller from US

San Jose

Posted 05-Nov-2016
Pros: Staff and cleanliness
Cons: Location
Location: In the center of town. Great Argentinian restaurant a few blocks away. Not much for tourist to do in San Jose. Not a clean area of Costa Rico.
Hotel in the center of town. Not ideal for tourist.
Comment from Hotel Management
30-Nov-2016 by Alegraziano32, Hotel Management
Thank you for posting your review. We are glad you were satisfied with the hotel in general very dissappointed you didn't take the chance to visit the national theatre, the gold museum, the national museum etc... plenty to do if in San José all with in walking distance... Maybe next time! Best regards, Alessandra
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great hotel.

Posted 31-Oct-2016
The only thing that could have been better is the air conditioning. We could only set it at 75 and that was not cool enough so we didn't get much sleep.
Comment from Hotel Management
31-Oct-2016 by Alegraziano32, Hotel Management
Thank you so much for your feedback. Very sorry for any of the inconveniences we are in the process of remodeling the hotel and upgrading our a/c in particular. Kind regards,