Ratings based on 715 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from México city

Nice location and convenient price.

Posted 14-Feb-2018
This is one of the first hotels in San José and its location, price and facilities are all right. Downtown SJO is not nice, but if You are looking for a good acommodation in terms of location, this is the one. The best thing is the kindness of the hotel's employees.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, Canada

Overall Very Good but with some Issues

Posted 13-Feb-2018
Pros: Location.
Cons: WifI strength and speeds, buy some new pillows.
Location: Dead centre of the historical and cultural sites - surrounded by wonderful pedestrian streets and a lots of shopping and restaurants.
We had 2 issues: the first was with the weak WifI signal strength and very slow upload and download speeds even in the lobby. This made it not possible to do any work as the wifi appears set up to allow minor web surfing and not much more. The other issue was with the pillows - they were, all four of them, hard lumps making it near impossible to sleep during our 3 night stay. Other than these issues we enjoyed the hotel, great staff and basic simple breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean hotel in the City

Posted 29-Jan-2018
This hotel is located near everything and it's been remodeled, making it comfy and very clean. Like it a lot!
Comment from Hotel Management
29-Jan-2018 by Kristel , Hotel Management
Thank you for your comments, They are so important to us. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Older hotel in downtown San Jose

Posted 27-Jan-2018
This older but fairly well maintained hotel is popular with tour groups .It is conveniently located in Central San Jose. There was a room safe , in room coffee pot and breakfast was included. The front desk staff were pleasant and bilingual.
Comment from Hotel Management
29-Jan-2018 by Kristel, Hotel Management
Thank you for your comments, They are so important to us we will take them into account to offer a better service. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel centrally located downtown San Jos

Posted 25-Jan-2018
I've been to the Balmoral a half a dozen times it's a very nice hotel it was getting a little run-down and then they remodeled it and now it's really nice nice restaurant nice amenities far better than a lot of places I've been in
Comment from Hotel Management
29-Jan-2018 by Kristel, Hotel Management
Thank you for your comments, They are so important for us and for make a better service. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Austin

Great location, good service and friendly staff

Posted 31-Dec-2017
Pros: Great location and friendly staff
Location: Visit the Museums in walking distance, the shopping is all right there. Mercado nacional is a few blocks away.
Everything was great except that Water service was shut down for most of the day on one day. So toilets, showers and bathroom were unusable. Just a note from management with an apology but no compensation for not providing a very basic amenity for staying in a hotel. BTW, if you are driving, the garage entrance is on the side on a one way.
Comment from Hotel Management
02-Jan-2018 by verónica ramirez, Hotel Management
Good morning Dear Ana Thank you for your comments are very important for us, we all ready fix the problem with the water. Will be a pleasure to have you in our property again. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveller

Newly renovated, right downtown.

Posted 29-Dec-2017
Easy to book online and staff were helpful even with our limited knowledge of Spanish. Big Tico breakfast buffet with lots of fresh fruit.
Comment from Hotel Management
22-Jan-2018 by KRISTEL, Hotel Management
Thank you, By your comments, are so important for us. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from ethesda, Md

Great location

Posted 24-Dec-2017
5 minute walk to Gold Museum and National theatre, Nice restaurant in hotel, excellent gym open 24/7. Some rooms newly renovated.
Comment from Hotel Management
02-Jan-2018 by verónica ramirez, Hotel Management
Good morning Dear Wendy Thank you for your comments are very important for us. Will be a pleasure to have you in our property again. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveller from SF, Ca

Nice Hotel in downtown area

Posted 22-Dec-2017
Pros: Nice free breakfast. Close to tourist attractions, shops and restaurants.
Cons: Front desk staff couls be better trained. Shower needs more slip proof strips to be more senior citizen friendly.
Location: Most of the museums and National Theater is within walkig ditance. Good retaurants close by. Liked Spoon restaurant and food court at Universal. .
Nice Hotel in downtown (central San Jose) area. OK stay but could not make local or long distance calls from room phone because of staff screw up. They did not tell me that I needed to leave a credit card voucher to do this. Nice free breakfast. Close to tourist attractions. Had to go out of hotel for other tour reservations.
Comment from Hotel Management
02-Jan-2018 by verónica ramirez, Hotel Management
Good morning Dear Manny Thank you for your comments are very important for us. Will be a pleasure to have you in our property again. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great Hotel in the City

Posted 22-Dec-2017
I love this hotel! We had a deluxe room with a city view and everything about it was wonderful! The staff was so friendly and helpful. They even stayed on the phone with us as we were driving when we got lost. The valet parking is actually located on Calle 7, behind the hotel. It's a little confusing but once you park you don't have to worry about moving your car since everything is within walking distance.
Comment from Hotel Management
02-Jan-2018 by verónica ramirez, Hotel Management
Good morning Dear Ana Thank you for your comments are very important for us. Will be a pleasure to have you in our property again. Best regards.