Ratings based on 643 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Too expensive...For this hotel...

Posted 21-Apr-2017
Not recommended...Not clean..Beds are terrible...Location...Is ok to walk...But at night...All kinds of homeless and street people...Not a good hotel...
4 out of 5
Recommended
for Everyone
by A verified traveller from upstate N Y

Nice hotel

Posted 15-Apr-2017
A nice hotel that is well located in central San Jose. It has a very nice internal patio with beautiful plants where excellent complimentary breakfasts are served.
Comment from Hotel Management
25-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. We are happy to know you enjoyed your experience both in the hotel and restaurant. We look forward to hosting you soon again. Best regards, Alessandra
4 out of 5
Recommended
for Everyone
by A verified traveller from LA CA

Downtown stay

Posted 09-Apr-2017
We stayed because it was the cheapest actual hotel on Expedia. Room was very small but clean. There is nothing really more to say I would stay here again if it was cheapest or if holiday inn or morazon was cheaper I would stay there.
4 out of 5
Recommended
for Everyone
by A verified traveller

Stay was nice

Posted 01-Apr-2017
Pros: Location and staff
Location: The opera house and most local sites a short walk along with being located on the avenue central made the location great
We booked our room a day early in order to see a little of San Jose, before joining our road scholar tour the next day. The staff was very good and helpful, when we checked in we told the staff that we would be joining the group the next day and could we stay in the same room instead of moving they said they would take care of it. After spending a whole day tour 6am to 8pm we retired to our room. At 11pm the phone rings and the person on the phone tells us that we had not checked out and we only paid for one night. We explained the situation. I would suggest they change their policy and not call customers in the middle of the night. Otherwise the staff was great, and helpful.
Comment from Hotel Management
11-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. I will of course bring it to the attention of reception so that call never happens again. Hope to see you next time in San José. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta Canada

Great location. One of the best hotels in downtown

Posted 31-Mar-2017
4th time staying here. Convenient parking, breakfast buffet, nice staff, wifi and now gym facilities.
Comment from Hotel Management
11-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. We are very happy to learn you are a frequent client, that is our best compliment. We look forward to your next visit. Best regards, Alessandra
5 out of 5
Recommended
for Everyone
by A verified traveller from c fort worth

Great hotel centered perfectly

Posted 22-Mar-2017
Great hotel centered perfectly Between the street market central market plenty of eats local and chains. Church's close parks close. Awesome hotel. The street view provided plenty of people watching several hours of entertainment. Great hotel perfect location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON Canada

Central location on pedestrian mall.

Posted 18-Mar-2017
Pros: Restaurant and inexpensive breakfast are good. Location in the centre of San Jose is excellent.
Cons: The entrance through the parking area is strange. I would have liked a desk and an additional chair in the room.
Location: Five minute walk to Teatro Nacional and Gold Museum. Ten minute walk to Museo de Jade and government buildings. Short walks to parks and other museums
Pleasant, clean hotel, friendly and helpful staff, excellent location for exploring San Jose.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Nice hotel, well situated, near the sights.

Posted 14-Mar-2017
Pros: Very pretty, staff
Cons: Bed comfort
Very pleasant stay, staff especially helpful. Very good food at buffet breakfast and restaurant for dinner
Comment from Hotel Management
14-Mar-2017 by alegraziano32, Hotel Management
Thank you so much for your kind remarks. We are so very glad you enjoyed your stay at the hotel and your meals in the restaurant. We hope to see again. Best regards, Alessandra
4 out of 5
Recommended
for Everyone
by A verified traveller from Naples, FL

Great location

Posted 11-Mar-2017
We enjoyed the hotel's convenient location. The staff were very accommodating and our room was clean. Breakfast buffet had something for everyone. The hair salon downstairs is very good & reasonably priced. Our only concern was the area was unsafe after sunset. Also could use new pillows and include washcloths in the room.
Comment from Hotel Management
13-Mar-2017 by Alegraziano32, Hotel Management
Thank you very much for your feedback we greatly appreciate your input. We look forward to hosting you again. Best regards, Alessandra
4 out of 5
Recommended
for Everyone
by A verified traveller

Quick San Jose visit

Posted 05-Mar-2017
Centrally located. Easy to get around. Word of caution for San Jose, bridge between airport and city has been under repairs for about a year and looks like extended period before it is over. So a 20 minute ride from airport to city is about 90 minutes! Did placed a strain on what we thought was a quick overnight visit to San Jose before heading to the beaches. So while Balmoral is nice hotel not sure I would go to San Jose until bridge work is completed...probably mid 2018
Comment from Hotel Management
06-Mar-2017 by alegraziano32, Hotel Management
Thank you for posting a review. We are glad you had a positive experience with our hotel. As for the work with the bridge we are a little more optimistic that it should be finished by May 2017. We hope you will visit again. Best regards, Alessandra