Stay was nice
We booked our room a day early in order to see a little of San Jose, before joining our road scholar tour the next day. The staff was very good and helpful, when we checked in we told the staff that we would be joining the group the next day and could we stay in the same room instead of moving they said they would take care of it.
After spending a whole day tour 6am to 8pm we retired to our room.
At 11pm the phone rings and the person on the phone tells us that we had not checked out and we only paid for one night. We explained the situation.
I would suggest they change their policy and not call customers in the middle of the night. Otherwise the staff was great, and helpful.
Comment from Hotel Management
11-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. I will of course bring it to the attention of reception so that call never happens again. Hope to see you next time in San José.