Ratings based on 684 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Near downtown area etc.

Posted 15-Oct-2017
It was okay.. you'll have to pay $44 additional for a guest. I would probably book another hotel next time.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

great hotel close to downtown San Jose. Shopping

Posted 02-Oct-2017
Pros: Room was beautiful ,a great view, excellent service, easy access to downtown San
Cons: the restaurant. the food and menu could be improved
Location: center of Capital easy access to shopping and museum and restaurants
Hotel and staff the best in downtown San Jose. Shopping and cultural experience within walking distance. plenty of restaurants and activities. Hotel staff and service was the best will return next month. Every request was satisfied and every one was pleasant and accommadating A great time.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calabassas, CA

Close to everything

Posted 25-Sep-2017
This is our second time staying in this hotel and it's just as consistent as last time! Rooms were cleaned, towels linens changed daily. Bedsheets generally weren't but we didn't really mind. Wifi was a little slow so you can't really stream much but you're in Costa Rica you should be outside enjoying it anyways. The national museum, jade museum, national theatre all within a 10 minute walk. Lots of nice restaurants and markets close by to grab food and eat. This hotel will definitely be our go to every time we stop by San Jose!
3 out of 5
Recommended
for Everyone
by A verified traveller from Hot Springs, AR

Good city location but

Posted 10-Sep-2017
Up grade your room to the max you can afford. Pillows were LUMPY, bed was lumpy. Outlets available were few, had to request coffee maker and face cloths. Bathroom counter was tiny. Staff was good, hotel was clean and had restaurant, bar and stores on premise. Good location and lots of shopping in area.
Comment from Hotel Management
18-Sep-2017 by verónica ramirez, Hotel Management
Good morning Dear Nina Thank you very much for your comments are very important for us. They are a portunity to improve the services we provide. We apologize for the flaws in some of our services. We hope to see you soon! Thank you very much.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Sep-2017
Excellent location, perfect for a walking tour around downtown and is a quick ride on a airport taxi to get there.
Comment from Hotel Management
08-Sep-2017 by verónica ramirez, Hotel Management
Good morning Dear guesst Thank you very much for your comments. Will be a pleasure to have you with us again. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveller

Solid hotel with good sized rooms in city centre

Posted 21-Aug-2017
Pros: Quiet
Cons: Entrance after hours is via the rear carpark which is a bit odd
Location: Within several blocks are the main museums, Theatre and markets
Friendly helpful staff who are prepared to go out of their way to assist. Roo s are very quiet ( on sixth floor) and quite spacious, clean and reasonably modern. Breakfast includes both hot and cold options with some healthy. Based Iggy on the central mall, it's only a short walk to most of the main tourist attractions in San Jose
Comment from Hotel Management
25-Aug-2017 by verónica ramirez, Hotel Management
Hello Dear Thank you for all your comments, help us to bring you a better service every day. Best regards.
3 out of 5
by A verified traveller from milwaukee

Not a great location

Posted 18-Aug-2017
Not as advertised by thee travel agency used. You can do better for the same price.
Comment from Hotel Management
25-Aug-2017 by verónica ramirez, Hotel Management
Hello Dear We apologice for the inconvenient. Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Nice hotel

Posted 03-Aug-2017
Everything was great with the hotel except for the bed. It was very uncomfortable and the pillows too. The staff was very nice and helpful.
Comment from Hotel Management
04-Aug-2017 by Xinia, Hotel Management
Thank you very much for your feedback. Regards,
4 out of 5
by Nicole

Posted 11-Jul-2017 on Hotels
Comment from Hotel Management
14-Jul-2017
Buenos días Estimados señores Sus comentarios son muy importantes para nosotros, son oportunidades de mejorar el servicio. Le agradecemos mucho los comentarios sobre nuestros servicios. Saludos cordiales.
5 out of 5
by Eliseo

Excelent

Posted 03-Jun-2017 on Hotels
Excelent place and service! Very close to all sites, walking distance!
Comment from Hotel Management
05-Jun-2017
Thank you very much for your kind review. We are overjoyed to learn you had a wonderful stay with us. We hope to host you again soon. Best regards, Alessandra