Ratings based on 669 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Nice hotel

Posted 03-Aug-2017
Everything was great with the hotel except for the bed. It was very uncomfortable and the pillows too. The staff was very nice and helpful.
Comment from Hotel Management
04-Aug-2017 by Xinia, Hotel Management
Thank you very much for your feedback. Regards,
2 out of 5
by A verified traveller from Germany

messi place

Posted 07-May-2017 on Orbitz
staff has absolutely no hospitalit knowledge, no leaders around
Comment from Hotel Management
18-May-2017 by Alegraziano32, Hotel Management
Hello, we are concerned with your review. We don't understand what happened and it is difficult to improve if you do not specify what issues you had. We consider to have a great team and we have been in the hospitality industry for more than 60 years so it surprises me to read that according to you we have no hospitality knowledge. I hope next time you can be more specific in your review so we can actually improve whatever displeased you. Best regards, Alessandra
5 out of 5
Recommended
for Everyone
by A verified traveller from Union City, CA

First impression

Posted 02-May-2017
Pros: Very friendly staff. They seem to want to help in any way possible.
Cons: I had heard about a hop on hop off tour and was directed to the sight. It turned out to be in bad part of town but I didn't know this. I wish I did.
Location: I'm not a museum person so just enjoyed walking around the area even though it wasn't the best part of town.
First impression wasn't all that great because taxi driver took me through the garage to hotel and pointed to reception desk. My frist thought was this is tackie. However after seeing that the front of the hotel did not allow driving on the street and the first level is shops I could understand the garage enterance. I was fine after understanding this concept and it was actually nice to be able to walk the street and then go into the hotel without worrying about raffic.
Comment from Hotel Management
08-May-2017 by Alegraziano32, Hotel Management
Many thanks for posting your review. Yes, what used to be the front entrance to the hotel is blocked because of the Pedestrian Street thank you for understanding the logistics. We are happy to learn you were satisfied with the hotel. Thank you once again and we hope to see you soon. Best regards, Alessandra
4 out of 5
by Dr JM

A great place to spend a day or two in Guatemala

Posted 01-May-2017 on Hotels
The hotel is very well located, the staff are very friendly and helpful, and the corner rooms are spacious. The live entertainment in the restaurant is a must, and the service is excellent while the food is ok.
Comment from Hotel Management
03-May-2017
We are grateful for your description and review and we fit your description however we are not sure you meant our hotel since we are located in San José, Costa Rica. Best regards, Alessandra
4 out of 5
by Dr JM

A great place to she based in San Jose city

Posted 27-Apr-2017 on Hotels
Basic room is small but adequate. Service is very good, waiters excellent and location perfect
Comment from Hotel Management
03-May-2017
Thank you for your feedback. We are very happy we satisfied your needs in San José. Glad to hear our staff was helpful. Hope you will visit again. Best regards, Alessandra
2 out of 5
by A verified traveller

Too expensive...For this hotel...

Posted 21-Apr-2017
Not recommended...Not clean..Beds are terrible...Location...Is ok to walk...But at night...All kinds of homeless and street people...Not a good hotel...
5 out of 5
by Jane

Enjoy old San Jose

Posted 18-Apr-2017 on Hotels
Good location in central old tow. Abundant breakfast. WiFi free
Comment from Hotel Management
25-Apr-2017
Thank you for your kind review. We are glad to learn you enjoyed your stay. We look forward to hosting you soon again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from upstate N Y

Nice hotel

Posted 15-Apr-2017
A nice hotel that is well located in central San Jose. It has a very nice internal patio with beautiful plants where excellent complimentary breakfasts are served.
Comment from Hotel Management
25-Apr-2017 by Alegraziano32, Hotel Management
Thank you for posting your review. We are happy to know you enjoyed your experience both in the hotel and restaurant. We look forward to hosting you soon again. Best regards, Alessandra
4 out of 5
by Lauren

Posted 11-Apr-2017 on Hotels
The front desk attendants were very helpful and spoke English. The restaurant was a little expensive and did not serve a very good dinner, although breakfast wasn't bad. This is not a great area of the city but the hotel seemed secure.
Comment from Hotel Management
25-Apr-2017
Thank you for posting a review. We appreciate your feedback. We hope to see you again if you are in San José. Best regards, Alessandra
4 out of 5
Recommended
for Everyone
by A verified traveller from LA CA

Downtown stay

Posted 09-Apr-2017
We stayed because it was the cheapest actual hotel on Expedia. Room was very small but clean. There is nothing really more to say I would stay here again if it was cheapest or if holiday inn or morazon was cheaper I would stay there.
Comment from Hotel Management
18-May-2017 by Alegraziano32, Hotel Management
Thank you for staying at our hotel. We do think we offer more to our clients than just a clean room. We have a unique location where everything that is culturally relevant in San José is but a few meters walking distance. We have free wifi throughout the hotel, an award winning restaurant, a bar, a coffee shop even a wine cellar plus a gym, a shopping gallery in the lower level of the hotel with a pharmacy, a hair dresser leather shop, Jade shop, candy store and even an ATM. We have seven different categories of rooms and all vary in sizes and amenities. We hope that in your next trip you take all this into consideration when choosing again a hotel. We really think we offer more value for your money than the other hotels you mention. Anyways we hope you will stay with us again. Best regards, Alessandra