Ratings based on 1,748 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from santa cruz, ca

Spacious room, great location

Posted 04-Jan-2018
We spend a night or two in SF every year for our anniversary and have stayed at several boutique hotels in the neighborhood. This was the largest room with the most comfortable bed and nice bathroom.Quiet and Great location and nice staff as well. Great coffee on the 9th floor, decaf too. Only downsides were no refrigerator and room temperature was too warm and hard to adjust.
5 out of 5
Recommended
for Everyone
by A verified traveller from malaysia

A great hotel with nightmare valet parking partner

Posted 28-Dec-2017
Kensington Park hotel is in partnership with The Best Parking. The night before we check out of the hotel, we left 5 pieces of large suitcases in our car for Valet parking at The Best Parking. The person that picked up the car was Mr Gritty, the car was not broken in but the next day when they send the car back to us, 4 suitcases was missing. We are still pursuing this case as we are quite sure it was the “internal job”.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2017
The hotel is very conveniently located, close to Macy, Nordstrom, Union square and BART, which makes it attractive
2 out of 5
by A verified traveller

Photos online are misleading.

Posted 18-Dec-2017
This trip was for my husbands 30th birthday. I requested champagne be in the room as a surprise and paid $55 for it also. I emailed early morning to ask them about early check in and let them know I was arriving around 10-11am and asked if we could please check in. All I received was that “it depends on availability” however, when we arrived, the first question was “would you like to check in early for $25?” Shortly after we agreed, she then asked my husband if we would still like champagne in the room. Well, there went the small surprise. The man who took our luggage seemed more interested in selling us bus tor tickets than anything. I would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2017
Room was great... Except for heater wasn't working and bathroom mirror was dirty...
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Aus

Posted 13-Dec-2017
great location, walking distance to everything. super safe for 3 girls. staff were great also so helpful
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Excellent Hotel. Close to many major attractions.

Posted 11-Dec-2017
A very nice hotel close to most attractions in San Francisco. A bonus was that it had an excellent live theatre within the hotel - attended an excellent performance. Very close to Hop-on Buses and Cable Cars.
Comment from Hotel Management
12-Dec-2017 by David, Hotel Management
Dear Rob, Thank you for the great review. Glad to read that you enjoyed the hotel, location, and the Theater in the building! Hope to see you again! Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from clearlake ca

Posted 09-Dec-2017
very good--have stayed here mulitpy time amd keep coming back
3 out of 5
by A verified traveller from California

Cute hotel in great location

Posted 08-Dec-2017
This is a super cute hotel in a great Union Square location. The rooms are small, but very clean with comfortable beds. Staff was accommodating and friendly. The only downfall for me was that the walls are paper thin. We got a noise complaint for "slamming doors" when the door really just kept shutting loud on its own. It made the rest of the trip very uncomfortable having to use our library voices at all times and tippy toe around the room the rest of our stay!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location- clean, comfortable. Good pillows!

Posted 07-Dec-2017
Super location. Old, classic hotel full of history Clean and comfortable