Ratings based on 1,276 Verified Reviews

3.5 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Basic hotel

Posted 23-Dec-2016
Has the essentials but nothing special. Tiny shower and soap dispensers didn't work. Bed was clean but uncomfortable. Hotel was pretty open for anyone to wander in. I'd recommend it as it is what you pay for in the city.
2out of 5
by A verified traveller from Ottawa

Hotel in a challenging part of town

Posted 21-Dec-2016
Pros: The location is good for access.
Cons: Soundproofing and better equipped rooms.
The location is great for access to downtown (10 minutes walk) but it's on the "wrong" side of Market and probably in the place with the highest density of homeless in the city. I was put in the motel side of the hotel and was on the ground floor. The walls are thin, and the ceilings are not soundproofed. I had to use ear plugs every night to reduce the noise of my neighbours and on at least one night, the people on the street outside my bathroom window. Perhaps the main hotel is better but this is what I got for CDN $200/night for one week. Inside the room there was not a proper desk which made the work I needed to do difficult. The room heater and cooler was difficult to set and was turned off by the staff every day so the room was cold when I entered. I sometimes felt uncomfortable walking back at night and when out running and I would definitely not recommend this location to a single woman. I had limited interactions with the staff but they were pleasant.
3out of 5
Recommended
for Everyone
by A verified traveller

Fantastic staff, but rooms are not so nice

Posted 19-Dec-2016
Pros: Friendly staff and proximity to Moscone Center (10 minute walk).
Cons: Ventilation and access to power outlets.
I stayed here because the location and price were right for a nearby conference. The staff were very supportive and responded right away when I have them a heads-up about my late arrival due to flight delays. I was given one of the rooms in the two-level courtyard section which felt a bit dingy, for lack of a better word, probably because of inadequate ventilation and the relatively frequent rain. My towels never dried on their own, for instance. The shower didn't drain properly but they hopefully took care of it after I mentioned it when checking out. Some more easily accessible power plugs would have been greatly appreciated. Thankfully, the hotel location was relatively quiet considering its proximity to busy streets. That being said, I still needed to use an online white noise generator to drown out the noises coming from other rooms through the very thin walls. I found the bed comfortable enough and, considering how little time I spent in the room, I would stay here again simply because it's one of the cheaper options and the staff were so friendly and accommodating.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2016
Great location for bus transportation. Walking distance to shopping, eating, theater. Pleasant friendly staff.
3out of 5
Recommended
for Everyone
by A verified traveller

decent hotel in the art district

Posted 08-Dec-2016
i got there pretty late and they took care of everything really fast. its a decidedly german aesthetic. the coolest things were the mini parking lot off the street and the fact you could rent bikes
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Nov-2016
Very clean and surprising the rooms were decent. I thought it was going to be dirty and not caring about the business. But it was surprising clean
4out of 5
Recommended
for Everyone
by A verified traveller from Aruba

Good Hotel is actually good

Posted 23-Nov-2016
Pros: The alternative feel it has that matches the spirit of San Francisco city.
Cons: They should improve the shower. It had low water pressure and a shower heard installed perfectly for short people but not for taller individuals.
Location: The location was okay. It's very close to the market street where you can get on a trolley, tram or metro to get to anywhere in the city.
The good hotel proved to be exactly what its name offers. The staff was friendly. The room was surprisingly big enough and had everything you would expect from a bigger name hotel, like clothes iron, coffee, etc. The only thing missing from this medium-small hotel was breakfast or a restaurant that could offer breakfast.
4out of 5
by A verified traveller

Posted 23-Oct-2016 on Hotels
Great stay! Thin walls and didn't have a fridge, but worth it for the great service and cleanliness.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice Place for a Quick Stay

Posted 17-Oct-2016
This room was bare bones but for a reason. No big energy footprint and eco friendly. Cute place!
5out of 5
by A verified traveller

가격대비 최고의 호텔. 가격 그 이상의 호텔

Posted 08-Oct-2016 on Hotels
상당히 친절하고 만족했습니다. 정돈도 항상 깨끗했습니다. 덕분에 샌프란시스코에서 좋은추억 많이만들수있었네요 가격대비 정말 추천합니다. 우리와이프도 다음에 샌프란와도 굿호텔로 올거라네요