Title: Hotel Hacienda Don Juan Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Don Juan Indulge in international flavors then unwind in the serene garden setting. Discover a haven that blends comfort with convenience. ## Photo gallery for Hotel Hacienda Don Juan ![Property grounds - Hotel Hacienda Don Juan (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/073b0b45.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room, 1 King Bed | Individually decorated, iron/ironing board, free wired Internet - Hotel Hacienda Don Juan (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/ca16b688.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast and dinner served, international cuisine - Hotel Hacienda Don Juan (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/2d468e2b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 2 Double Beds | Terrace/patio - Hotel Hacienda Don Juan (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/95c1c492.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Hacienda Don Juan (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/67ddee8b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Experience the warm ambiance of Hotel Hacienda Don Juan, where lush gardens and international cuisine at Los Alamos restaurant await. Enjoy a coffee shop/cafe, dry cleaning/laundry services, free self parking and an area shuttle to make your stay seamless. ## Reviews 8.8 Excellent ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Business services - Laundry room - Room service ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Room Standard ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/af61c23d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 10.0 Exceptional 2 reviews - 322 sq ft - Sleeps 3 ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed | Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/ca16b688.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.2 Wonderful 12 reviews ### Highlights Balcony Individually decorated TV Separate bedroom Hairdryer Private bathroom Cable channels Wardrobe - 301 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, 2 Double Beds ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/85631284.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds 9.6 Exceptional 5 reviews ### Highlights Balcony Individually decorated TV Separate bedroom Hairdryer Private bathroom Cable channels Wardrobe - 301 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Double Room, Multiple Beds ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/c5469c77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Multiple Beds ### Highlights Balcony Individually decorated TV Separate bedroom Hairdryer Private bathroom Cable channels Daily housekeeping - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ### View all photos for Economy Double Room, Multiple Beds ![Economy Double Room, Multiple Beds | Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/c2bba907.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room, Multiple Beds 8.0 Very good 1 review ### Highlights Balcony Individually decorated TV Separate bedroom Hairdryer Private bathroom Cable channels Daily housekeeping - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Superior Suite, 1 King Bed ![Superior Suite, 1 King Bed | Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/6e84bd13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed ### Highlights Balcony Individually decorated TV Separate bedroom Hairdryer Private bathroom Cable channels Daily housekeeping - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Triple Room, Multiple Beds ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/429dd229.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room, Multiple Beds ### Highlights Balcony Individually decorated TV Hairdryer Private bathroom Cable channels Daily housekeeping - Sleeps 5 - 2 Double Beds and 1 Single Bed ### View all photos for Standard Triple Room, Multiple Beds ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/429dd229.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Multiple Beds ### Highlights Balcony Individually decorated TV Hairdryer Private bathroom Cable channels Daily housekeeping - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Standard Quadruple Room, Multiple Beds ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/429dd229.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, Multiple Beds 10.0 Exceptional 1 review ### Highlights Balcony Individually decorated TV Hairdryer Private bathroom Cable channels Daily housekeeping - Sleeps 5 - 1 Double Bed and 3 Large Single Beds ### View all photos for Double Room Standard ![Individually decorated, iron/ironing board, free wired Internet](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191743/de1a25f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 322 sq ft - Sleeps 6 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Hacienda-Don-Juan.h2191743.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Hacienda-Don-Juan.h2191743.Hotel-Information) ## About the area San Cristóbal de las Casas is home to Hotel Hacienda Don Juan . Moxviquil and Arches of Carmen are local landmarks, and the area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal. Take the opportunity to explore the area for outdoor excitement like ecotours. [Visit our San Cristóbal de las Casas travel guide](https://www.expedia.co.uk/San-Cristobal-De-Las-Casas.dx182182) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.71311%2C-92.63359&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KM-bLSECL54S2uE8ws_y4ClZvpE=) Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290 ### What's nearby - ![Arches of Carmen featuring heritage elements](https://images.trvl-media.com/place/6274124/af9a4cb4-942e-4b38-99b4-294bcd8fafaa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Arches of Carmen 6 min drive \- 1.8 miles - ![San Cristobal de las Casas Cathedral showing heritage architecture and night scenes](https://images.trvl-media.com/place/6234046/5bf7fb69-ba5b-4c82-8295-6d40ed090cdb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) San Cristóbal de las Casas Cathedral 7 min drive \- 2.1 miles - Moxviquil 16 min walk \- 0.9 miles - Palace of Justice of Los Altos 20 min walk \- 1.1 miles - Ciudad Cuauhtemoc 6 min drive \- 1.8 miles ### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) 66 min drive ### Restaurants - La Cabaña De Don Juan Bosco 12 min walk - Taqueria Calima 1 min walk - Tacos y Carnitas Morelia 18 min walk - Don Rafita "Tacos y Gorditas 16 min walk - Tacos Senor Rodeo 15 min walk ## About this property ### Hotel Hacienda Don Juan Property highlights You can look forward to a coffee shop/cafe, a garden and dry cleaning/laundry services at Hotel Hacienda Don Juan . The on-site international cuisine restaurant, Los Alamos, offers breakfast, dinner and light fare. Stay connected with free WiFi in public areas. Other perks at this hotel include: - Free self-parking - A local area shuttle, multilingual staff and tour/ticket information - Meeting rooms, smoke-free property and luggage storage Room features All guestrooms are individually decorated, and offer amenities such as free Internet. Other amenities include: - Bathrooms with showers and free toiletries - TVs with cable channels - Balconies, daily housekeeping and phones ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/97000000/96430000/96425100/96425091/3cde56fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mukul Na San Cristóbal de las Casas - Parking included - Free Wi-Fi - Restaurant - Bar 9.2 Wonderful 216 reviews £29 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=96425091&PinnedHotelID=96425091&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/77000000/76040000/76033400/76033318/c1c67f3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio de Moctezuma Zona Centro - Parking included - Free Wi-Fi - Restaurant - Breakfast available 9.2 Wonderful 35 reviews £40 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=76033318&PinnedHotelID=76033318&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/46000000/45840000/45832000/45831916/a272d2ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Capital O Hospedaje Los Angeles San Cristobal De Las Casas San Cristóbal de las Casas - 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Breakfast available 8.6 Excellent 615 reviews £91 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=7717156&PinnedHotelID=7717156&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=2191743&PinnedHotelID=2191743&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2191743,96425091,76033318,45831916,16899861) ## Property amenities ### Internet - Available in all rooms: Free wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Area shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - A coffee shop/cafe - A restaurant ### Restaurants on site - Los Alamos ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) ### More - 1 building - 2 floors - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service ### More - Access via exterior corridors - Individual decor - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Cleaning/housekeeping/linen are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hacienda Don Juan Cristobal l Hacienda Don Juan San Cristobal De Las Casas Hotel Hacienda Don Juan Hotel Hacienda Don Juan San Cristobal De Las Casas ## Frequently asked questions ### Is Hotel Hacienda Don Juan pet-friendly? ### How much is parking at Hotel Hacienda Don Juan ? ### What time is check-in at Hotel Hacienda Don Juan ? ### What time is check-out at Hotel Hacienda Don Juan ? ### Where is Hotel Hacienda Don Juan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Don Juan Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.6 Location ### 8.8 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 260 8 - Good 138 6 - Okay 43 4 - Poor 21 2 - Terrible 9 ## Reviews ### 10/10 Excellent #### Patrick 11 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean Beautiful Great service Great breakfast ![](https://a.travel-assets.com/ugc/hotel-reviews/1d7194f9-a4ba-4184-87c9-7a58ac2e0bdd-1765484530745.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3674bd28-c261-455d-b8fb-db609b2f02cb-1765484530862.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/419866f7-f3c1-4514-86e9-833b2c3a098c-1765484530568.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/225624ca-bc2d-4399-851d-e1f0ed699a0f-1765484530435.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patrick Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### antonia 22 Apr 2024 Liked: Amenities Everything was nice very clean and friendly ##### antonia Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Angelica 3 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly people very helpful ##### Angelica Stayed 6 nights in Jul 2024 ### 10/10 Excellent #### Erika 24 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely beautiful ##### Erika Stayed 5 nights in Aug 2023 ### 8/10 Good #### Victoria 8 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem. ##### Victoria Stayed 6 nights in Mar 2024 ### 8/10 Good #### Cindy 20 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect amount of rustic Mexican charm Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters. ##### Cindy Stayed 2 nights in Feb 2024 ### 8/10 Good #### Karina 30 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place! ##### Karina Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Maria 27 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the look of the hacienda and the history. ##### Maria Stayed 3 nights in Dec 2023 ### 4/10 Poor #### Carmen Canales Y Marielena 14 Mar 2024 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness, amenities It was very cool place ##### Carmen Canales Y Marielena Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Richard 11 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing place. Great experience ##### Richard Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Luis 29 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered. ##### Luis ### 10/10 Excellent #### Francisco 27 Jun 2025 Ok ##### Francisco Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Veronica 20 Oct 2024 Liked: Amenities, property conditions & facilities I had fun ##### Veronica Stayed 4 nights in Oct 2024 ### 8/10 Good #### nelsy 18 Nov 2024 Liked: Cleanliness This property needs more staff to keep up ##### nelsy Stayed 1 night in Nov 2024 ### 10/10 Excellent #### karen 1 Jul 2024 I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!! ##### karen Stayed 7 nights in Jun 2024 ### 6/10 Okay #### Maritza 17 Oct 2023 Liked: Staff & service, property conditions & facilities Beautiful place , but it does need a little work and hot water keeps running out ##### Maritza Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### aida 13 Jun 2023 Liked: Cleanliness, property conditions & facilities The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family ##### aida Stayed 5 nights in Jun 2023 ### 10/10 Excellent #### Arturo 9 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Arturo Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Michael 23 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain. ##### Michael ### 6/10 Okay #### Goktug 28 Dec 2024 Liked: Cleanliness Disliked: Property conditions & facilities We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car... ##### Goktug Stayed 8 nights in Dec 2024 ### 8/10 Good #### Cindy del Carmen 3 Feb 2026 Liked: Property conditions & facilities La habitación es amplia ![](https://a.travel-assets.com/ugc/hotel-reviews/963e1409-4d4b-4e8e-bc20-c0aabe54d157-1770077671269.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df6eaf5d-b3e6-4c3c-b7d8-12a4c1288446-1770077673489.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cindy del Carmen Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Alonso 1 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Habitacion muy confortable y limpia, el personal muy amable, el lugar acorde a una hacienda antigua muy bonita. ![](https://a.travel-assets.com/ugc/hotel-reviews/a71321c5-6cfb-4e0d-952d-4c7dee652028-1769906387278.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alonso Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Alonso 10 Jan 2026 Liked: Cleanliness, property conditions & facilities El personal fue amable, la habitacion estaba limpia y ordenada todo muy bien. ##### Alonso Stayed 1 night in Jan 2026 ### 6/10 Okay #### MOISES 8 Jan 2026 Liked: Cleanliness, property conditions & facilities Mas cobijas para el frio son muy frias las habitaciones y no hay suficientes cobijas para taparte del frio ##### MOISES Stayed 1 night in Jan 2026 ### 8/10 Good #### Lucia 7 Jan 2026 Liked: Cleanliness, property conditions & facilities El personal muy amable ##### Lucia Stayed 1 night in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - 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