Iberostar Waves Tucán - All Inclusive is on a pristine white sand beach. Enjoy scuba diving, kayaking, and dining at 8 restaurants, including Japanese cuisine. The resort offers spa services like manicures and massages, fitness classes at the gym, and free in-room WiFi.
Located in Playacar, a neighbourhood in Playa del Carmen, Iberostar Waves Tucán - All Inclusive is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Playa del Carmen Maritime Terminal and Quinta Avenida are two other places to visit that come recommended. Discover the area's water adventures with nearby snorkelling, or enjoy the great outdoors with ecotours. Visit our Playa del Carmen travel guide
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
What's nearby
Playacar Beach
6 min walk - 0.4 miles
Piste Cyclable sur Paseo Xaman-Ha
5 min walk - 0.3 miles
Mahi Golf Course
16 min walk - 0.9 miles
Playacar Golf Club
16 min walk - 0.9 miles
Mayan Ruins of Playacar
4 min drive - 1.4 miles
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.)
53 min drive
Restaurants
rosa roja
5 min walk
Viva Wyndham Maya
9 min walk
Blue Moon Beach Bar Sandos Select Club
9 min walk
Cupcake Cafe
6 min walk
Festival Grand Buffet
8 min walk
About this property
Iberostar Waves Tucán - All Inclusive
Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Tucán - All Inclusive provides 2 beach bars, 2 poolside bars and a swim-up bar. With a beachfront location, sunloungers and scuba diving, this property is the perfect place to soak up some sun. Indulge in a sports massage, a body wrap and hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include windsurfing and kayaking. Free in-room WiFi is available to all guests, along with a terrace and shopping on-site.
You'll also enjoy perks such as:
4 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
Free self-parking
2 outdoor tennis courts, babysitting (surcharge) and bike parking
A nature reserve, a water dispenser and luggage storage
Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 350 rooms boast comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
Childcare services and free infant beds
Recycling, LED light bulbs and composting
Bathrooms with eco-friendly toiletries and showers
Flat-screen TVs with satellite channels
Wardrobes/cupboards, eco-friendly cleaning products and coffee/tea makers
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No lift
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa
More
3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free cot
Bathroom
Free toiletries
Hair dryer
Shower
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Coffee/tea maker
Dining table
Free stocked minibar
More
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
We should mention
This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property
Frequently asked questions
Does Iberostar Waves Tucán - All Inclusive have a pool?
Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.
How much does it cost to stay at Iberostar Waves Tucán - All Inclusive?
As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Iberostar Waves Tucán - All Inclusive on 12 May 2026 start from £192, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Iberostar Waves Tucán - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Iberostar Waves Tucán - All Inclusive?
Self-parking is free at this property.
What time is check-in at Iberostar Waves Tucán - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Iberostar Waves Tucán - All Inclusive?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Are there all-inclusive benefits at Iberostar Waves Tucán - All Inclusive?
Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.
Where is Iberostar Waves Tucán - All Inclusive located?
Nestled on the beach, this Playacar property is within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Iberostar Waves Tucán - All Inclusive Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Loved the beautiful entry at check-in, loved the jungle with animals, loved the cleanliness of the pools and chairs, loved the well kept up beach. Food was delicious and on point. Entertainment was fantastic.
The pool and staff were amazing! We loved the IBEROSTAR app as well to make reservations and being notified when our room was cleaned. Spider monkeys and all if the wildlife in the jungle at the eesort were an added bonus!
The resort was wonderful! The pool and food were 10/10. Staff was some of the friendliest people. There are activities everyday that keep the whole family entertained as a family of 6 that stayed for a week. The activity personnel were incredible! Beach access was great and the beach itself was very clean.
Vanessa
Stayed 5 nights in Apr 2026
Verified
6/10 Okay
David
23 Apr 2026
Liked: Cleanliness
Grounds are great. seaweed Sargassum was a bit of an issue, waves were very enjoyable. Animals everywhere, Cenote swimming in crystal clear waters with mini fishes nibbling at your toes.
The resort was beautiful and very clean. The groundskeepers were working tirelessly to keep it immaculate. The wildlife was one of our favorite parts! Good food, good drinks, fabulous pool. The sargassum at the beach was a bit of a bummer, but didn’t stop us from enjoying the ocean once we were past it. Some things are a bit dated, but they will be renovating this summer. Would go back!
This was my first time staying at the Iberostar Waves Tucan. The property grounds were very well kept, and the rooms were clean and comfortable. The food was fantastic! I really enjoyed the entertainment each evening, and the entertainers and staff were very friendly and present throughout the day. Lots of activities to choose from every day, or you can just relax by the pool or ocean.
Great food, great customer service, great drinks, great pool, great room service and cleanliness. Didn't like the $300 room credit scam. It was basically a 25%off coupon. Room credit should be
ok to use for Spa services or excursions. It wasn't, only 25% off if you spent $100 or more, not right!!!!
The staff were very friendly and welcoming, the area was nice, and the food options and quality were good. The only downside was that the beach gets very crowded—if you don’t go early in the morning, it’s hard to find a spot.
Zahra Sadat
Stayed 7 nights in Dec 2025
Verified
8/10 Good
Myra
31 Dec 2025
Liked: Cleanliness, staff & service
Great food and many restaurant options on site. Beach is beautiful. Rooms need a facelift but supposedly the hotel is closing Spring 2026 - Fall 2026 to upgrade the rooms. Drink varieties are a bit limited...but we didn't leave thirsty. I would stay there again.
Clean room, good food, convenient layout of the hotel and good facilities. Beach and pool were also great. Restaurants were not overly crowded although sometimes they weren't open every day.
This place is beautiful and the service was great. Room was kept very clean and the staff was friendly and helpful. The beach was well maintained and lots of spots to sit in the shade and enjoy. Our family really enjoyed our stay, happy to recommend this place.
Stuart
Stayed 7 nights in Oct 2025
Verified
6/10 Okay
Alvaro
1 Mar 2026
Liked: Amenities
Disliked: Property conditions & facilities
Rooms need and an urgent update. Stained lamp covers and barhroom Mirror. Terrible smell in the bathroom that was not fixed despiste our insistence.AC not working properly.
Restaurants and food very good.
Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again
Nice relaxing vacation - entertainment staff not as engaging interactive as in the past
Jesse
Stayed 5 nights in Nov 2025
Verified
4/10 Poor
Susan
5 Jan 2026
Liked: Cleanliness
This stay was disappointing mainly due to food poisoning experienced by 2 members of our party. Hotel claimed no one else had it and unless a Dr said it was food poisoning they would take no responsibility but we spoke to many other guests that also had someone in their party also fall ill. Animals at hotel are the best part and the hotel is very clean.
Iberostar Waves Tucán – All Inclusive is a beautifully designed beachfront resort set within lush tropical gardens, offering a unique blend of comfort and nature. The property features expansive greenery, winding pathways, and on-site wildlife, creating a serene, eco-inspired atmosphere. Guests enjoy excellent hotel facilities, multiple swimming pools, and direct beach access. Dining is a standout, with generous buffet selections and specialty restaurants offering diverse, high-quality cuisine to suit a wide range of tastes. This resort delivers a well-rounded, relaxed all-inclusive experience in an exceptional natural setting.