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This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Always enjoy the personal attention and comfort of this top class homely hotel with a proper lounge Only snag don't get a front facing room if you are easily disturbed and can avoid it as it can be very noisy on the street during night especially Tuesday night for bins emptying. I need window open as air con blows on head and I am a light sleeper so no sleep was had. Also shower of interconnected room was noisy and disturned me v early. Otherwise well located for Victoria and walking to...

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Charming and original new property. With character. Just starting up so some staff need to have better training / skill. Knowledge of menus.

First time staying at the OWO and I have to say it did not disappoint

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Staff all attentive and friendly. Spotlessly clean great location. Jahena on reception was excellent

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Convenient

Beautiful place.. amazing staff and beautiful piano bar too boot!

This was hotel was amazing, the room was modern, comfortable quirky and with great view from the 7th floor. The bathroom was great and the bed comfortable Breakfast was tasty, a la carte only but delicious and freshly made food. Highlight recommend this hotel

We stayed for the theatre. It was really great for location with everything within walking distance. Room was lovely and clean and shower hot. Good bar downstairs with comfortable seating to relax

Best hotel in London, will always be a returning guest.

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

My stay was excellent, I had spoken with Kitti a couple of times through E-Mail about a room decoration I wanted as I was celebrating a birthday, Kitti went above and beyond to organise everything and make the room look beautiful. The hotel is very elegant, the room was very clean and spacious, the staff were friendly and helpful. Overall my experience was excellent and I’d definitely recommend staying here.