Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
69% of guests recommend
3.2 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller


Posted 23-Jul-2015
Pros: The beach (except for the loud music) and the native plants and flowers.
Cons: Turn the music down. Don't yell on loudspeaker. Provide towels to guests at an OCEAN resort. Drinking water would be nice. Treat guests politely.
Location: If you want to enjoy your stay in Puerto Plata, avoid this hotel entirely and instead stay with a friend in the area.
Rude desk clerk. Had to repeatedly request towels and wait hours for them.
2 out of 5
by A verified traveller

Terrible Service

Posted 13-Jul-2015
Pros: very little
Cons: everything
Location: eat
There was no wifi in the rooms, and the one provided in the lobby rarely functioned.
2 out of 5
by A verified traveller from Washington St


Posted 07-Jun-2015
Pros: nothing
Cons: Everything
Location: Nothing
Internet too expensive at $25.00 for 24 hours and $60.00 for 7 days. There was no remote for the TV, and too for to walk to get to a room and no elevators.
1 out of 5
for Couples
by Patrik from Falun


Posted 01-Apr-2015 on Hotels
Helt värdelöst. Jag bokade med havsutsikt men det var ingen havsutsikt
1 out of 5
by A verified traveller from new york

Do not book

Posted 27-Mar-2015
Horrible hotel. Food was awful. Employees were rude, exept Jose in the dining area. Please do not book. Management need to fix all of the ongoing issues.
2 out of 5
for Families
by A verified traveller

Wish it was refundable...

Posted 24-Mar-2015 on Hotels
This place is literally a hotel not really a resort... The amenities were horrible, there were roaches, the place is old and run down. Spend a little more and stay somewhere nice.
5 out of 5
for Couples
by Maciej from Warszawa

Bardzo dobry hotel

Posted 23-Mar-2015 on Hotels
Bardzo fajny hotel. Bardzo miła obsługa, bardzo dobre jedzenie i dużo ilość jedzenia. Bardzo dobre animację i super lokalizacja.
4 out of 5
for Everyone
by A verified traveller from Ms.

Very pleased !

Posted 15-Mar-2015
I had a very good experience, I love the all inclusive package, it's worth the money, I was very pleased with the hospitality and some of the beach scenes are spectacular especially the view of the mountain as a landscape for the ocean.
2 out of 5
by A verified traveller

One night stay

Posted 14-Mar-2015
Pros: beach
Cons: rooms need updating. Very run down.
Room was very old and needs upgrades. Paint peeling off wall, fridge was taken out of room so bare spot where it was. Beds were not comfortable. No wash clothes in our room. Called front desk but never got them until 9:00 am next morning.
3 out of 5
for Everyone
by A verified traveller from idaho usa

Beach amazement

Posted 08-Mar-2015
Pros: Staff
Cons: Rooms.pluming.phones.key cards
Location: Local market has a sports bar great food.scuba dive susuia just enjoy the beach
Hard review four rooms later flooding nothing worked in rooms but they kept trying staff were very helpful friendly. Food was for me great. So great people stole lots of food. The night manager saved my vacation Ferraro believe me he saved the hole vacation thanks you so much. The beach was the best and kept clean...the sea pro Charlie was the best ever. Meet many forever friends. Good thing I speek some Spanish & French you might need it . Depend on youself here.... Best advice