Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
68% of guests recommend
3.2 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from san pedro de macoris

wasted my money

Posted 23-Nov-2015
Pros: the staff was friendly
Cons: a lot
Location: not sure. never looked. was a golf course up the road from the hotel, but already spent to much money on the hotel
staff was very friendly. was disappointing with everything else. cockroaches and centipedes in my room the first night. when asked about switching rooms i was asked to return in the afternoon to see what could be done. shower in the room had a nice big window in it, allowing anyone in the next building to have a great view of my cleanliness. food was disappointing for variety, and did not really enjoy watching the birds fly in and eat off the same buffet. especially when they don't really do anything about it but just continue to serve the same food to the next person. the beach was nice. no bathrooms near by and not sure what places belonged to the hotel as there was never any given information or map of the facility. so i slept good, enjoyed the odd drink and when the cable tv worked. enjoyed that aswell
1 out of 5
by A verified traveller


Posted 23-Jul-2015
Pros: The beach (except for the loud music) and the native plants and flowers.
Cons: Turn the music down. Don't yell on loudspeaker. Provide towels to guests at an OCEAN resort. Drinking water would be nice. Treat guests politely.
Location: If you want to enjoy your stay in Puerto Plata, avoid this hotel entirely and instead stay with a friend in the area.
Rude desk clerk. Had to repeatedly request towels and wait hours for them.
2 out of 5
by A verified traveller

Terrible Service

Posted 13-Jul-2015
Pros: very little
Cons: everything
Location: eat
There was no wifi in the rooms, and the one provided in the lobby rarely functioned.
2 out of 5
by A verified traveller from Washington St


Posted 07-Jun-2015
Pros: nothing
Cons: Everything
Location: Nothing
Internet too expensive at $25.00 for 24 hours and $60.00 for 7 days. There was no remote for the TV, and too for to walk to get to a room and no elevators.
1 out of 5
for Couples
by Patrik from Falun


Posted 01-Apr-2015 on Hotels
Helt värdelöst. Jag bokade med havsutsikt men det var ingen havsutsikt
1 out of 5
by A verified traveller from new york

Do not book

Posted 27-Mar-2015
Horrible hotel. Food was awful. Employees were rude, exept Jose in the dining area. Please do not book. Management need to fix all of the ongoing issues.
2 out of 5
for Families
by A verified traveller

Wish it was refundable...

Posted 24-Mar-2015 on Hotels
This place is literally a hotel not really a resort... The amenities were horrible, there were roaches, the place is old and run down. Spend a little more and stay somewhere nice.
5 out of 5
for Couples
by Maciej from Warszawa

Bardzo dobry hotel

Posted 23-Mar-2015 on Hotels
Bardzo fajny hotel. Bardzo miła obsługa, bardzo dobre jedzenie i dużo ilość jedzenia. Bardzo dobre animację i super lokalizacja.
4 out of 5
for Everyone
by A verified traveller from Ms.

Very pleased !

Posted 15-Mar-2015
I had a very good experience, I love the all inclusive package, it's worth the money, I was very pleased with the hospitality and some of the beach scenes are spectacular especially the view of the mountain as a landscape for the ocean.
2 out of 5
by A verified traveller

One night stay

Posted 14-Mar-2015
Pros: beach
Cons: rooms need updating. Very run down.
Room was very old and needs upgrades. Paint peeling off wall, fridge was taken out of room so bare spot where it was. Beds were not comfortable. No wash clothes in our room. Called front desk but never got them until 9:00 am next morning.