Before we arrive we were given instructions on where the key will be etc so that was fine. The taxi driver that took us there dropped us off at the correct location, but we couldn’t find the apartments. He carried our luggage and didn’t want to leave us until we had found it but he advised him to go, he was brilliant.
We looked and searched but couldn’t find the exact location, it was late at night, we had been travelling all day and it was cold. After what felt like hours of walking I managed to figure it out after contacting the number I found via the email confirmations.
The apartment was clean and warm, and the location was great but that was pretty much it.
I found some of the staff I was delaying with when I messaged directly were rude, especially when I was in an a different country and didn’t know what was what. I would have expected more help. After I advised I’d be doing my review there approach changed. I can’t wait to go back but I wouldn’t stay there, mainly down to your staffs approach. Training would go down well for future.