Title: Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hyatt Centric Playa del Carmen - Downtown House & Beach House Luxury hotel on the beach, with 2 outdoor pools ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/812c6089.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/00090fce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/88c251be.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay. 8.8 Excellent ## Popular amenities - - - - Bar - Parking available - Gym £126 includes taxes & fees 5 Oct - 6 Oct ## Room options ### Check availability for these dates Tonight [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 15 of 15 rooms ![2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/b80acba4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds (Downtown House) 9.0 Wonderful 4 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Ceiling fan Premium bedding Rainfall showerhead - 515 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Urban (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Ceiling fan Premium bedding - 880 sq ft - City view - Sleeps 3 - 1 King Bed ![1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e3356c78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed with Balcony (Downtown House) 9.4 Exceptional 11 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Ceiling fan Premium bedding - 540 sq ft - City view - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/50df811c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds with Balcony (Downtown House) 9.4 Exceptional 3 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Ceiling fan Premium bedding - 547 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d003cb92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Quinta Avenida (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1100 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed (Downtown House) 8.4 Very good 11 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Ceiling fan Premium bedding - 515 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e5f867eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Queen Bed (Downtown House) ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Ceiling fan Premium bedding Rainfall showerhead - 380 sq ft - Sleeps 3 - 1 Queen Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/cc90db10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Calle Corazon (Downtown House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 847 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/3ee5dbe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Coastal Ocean (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Oceanfront (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Pool View (Beach House) 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0082f84b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Panoramic Ocean Front (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Separate bedroom Premium bedding - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information) ## About the area Located on the beach, Hyatt Centric Playa del Carmen - Downtown House & Beach House is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62812%2C-87.07154&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8G-zXZtwahQHfr6GG0BDYwfWmOI=) 5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 1 min walk - 0.0 miles - Playa del Carmen Main Beach - 2 min walk - 0.1 miles - Mamitas Beach - 5 min walk - 0.3 miles - Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles - Playacar Beach - 14 min walk - 0.8 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive ### Restaurants - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪Porfirio’s - ‬1 min walk - ‪Sonora Grill PRIME - ‬1 min walk - ‪Calle 12 - ‬1 min walk ## About this property ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Luxury eco-certified hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with a white sand beach and sunloungers. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on-site. Other perks include: - 2 outdoor pools along with cabanas, sunloungers and pool umbrellas - Local cuisine breakfast (surcharge), free bike hire and valet parking (surcharge) - A round-trip airport shuttle (surcharge), a banquet hall and wedding services - Smoke-free property, a lift and luggage storage - Guest reviews give top marks for the helpful staff Room features All 119 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning. Extra amenities include: - Free extra beds and travel cots - Bathrooms with rainfall showers and free toiletries - 55-inch LED TVs with premium channels - Ceiling fans, daily housekeeping and phones ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/c2b762c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,175 reviews £87 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![6 restaurants, international cuisine](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/9779d27f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - 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Free WiFi 9.0 Wonderful 1,002 reviews £57 includes taxes & fees 3 Oct - 4 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Secured, covered valet parking on site (USD 20 per night) - Onsite parking includes off-street options ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children - 2 poolside bars - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - A swim-up bar - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Free bicycle rentals - Shopping centre ### Family friendly - 2 outdoor pools - Free rollaway/extra bed - Laundry facilities - Lifeguards on site - Snack bar/deli - Travel cot ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - On the beach - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift (114 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk (76 centimetre high) - Wheelchair-accessible restaurant ### More - 2 buildings - 4 floors - Banquet hall - Built in 2015 - Lifeguards - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free rollaway/extra bed - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 55-inch LED TV with premium digital channels ### Food and drink - Champagne service - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Connecting rooms available - Free local calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music. ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 18 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 300 per accommodation, per stay - Resort fee: USD 15 per accommodation, per night The resort fee includes: - Additional inclusions - Beach access - Beach loungers - Beach towels - Fitness/yoga classes - Health club access - In-room coffee - In-room safe - Phone calls We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately USD 25 to 30 for adults and USD 15 to 20 for children - Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6) - Valet parking fee: USD 20 per night - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Thompson Playa Carmen Hotel Thompson Playa Carmen Thompson Playa Carmen Hotel Playa del Carmen Thompson Playa Carmen Playa del Carmen ## Frequently asked questions ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on 5 Oct 2025 start from £125.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. ### How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Valet parking is available for USD 20 per night. ### What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies. ### Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located? > Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping centre, just steps away from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 8.8 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 90 8 - Good 28 6 - Okay 12 4 - Poor 6 2 - Terrible 4 ### 10/10 Excellent #### Ileana 3 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super clean, very nice staff, great location ##### Ileana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ricardo 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to shopping and restaurants. Would definitely recommend one of the best places to stay ##### Ricardo Stayed 1 night in Aug 2025 ### 8/10 Good #### Sharon 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area. ##### Sharon Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ryan 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great rooftop pool area ##### Ryan Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Miguel 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, can be a but noisy in the balcony but the room is quiet. ##### Miguel Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Johnathan 15 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/e5544791-04fa-46fa-9e38-5b9ffe0f17ac-1752540822481.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/13a1d332-cffa-4d75-a5fc-ca580f6443e2-1752540822720.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Johnathan Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Areli 9 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very nice and location close to everything ##### Areli Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### America Valeria 30 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things! ##### America Valeria Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Mark 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming. ##### Mark Stayed 14 nights in May 2025 ### 10/10 Excellent #### Juan 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and room size ##### Juan Stayed 1 night in Mar 2025 ### 8/10 Good #### Anarkellys 25 Aug 2025 Liked: Property conditions & facilities Na ##### Anarkellys Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Aboya 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again! ##### Aboya Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Vladimir 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice. ##### Vladimir Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### jason 29 May 2025 Liked: Amenities Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some ##### jason Stayed 1 night in May 2025 ### 10/10 Excellent #### Darren 23 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great property ##### Darren Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Kalib 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach. ##### Kalib Stayed 2 nights in Feb 2025 ### 6/10 Okay #### christopher 22 Aug 2025 There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck. Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting. ##### christopher Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Sasha 28 Jul 2025 Liked: Cleanliness, staff & service Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience ##### Sasha Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Patricia 7 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Clean and well Located in the center of Playa Del Carmen. ##### Patricia Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Adam 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend! ##### Adam Stayed 3 nights in Jul 2025 ### 8/10 Good #### Maggie 8 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Website says shuttle service. Miss leading that it’s included, but it’s not. Overall, nice stay. ##### Maggie Stayed 1 night in May 2025 ### 10/10 Excellent #### Alfonso J 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service from the bar was millions great ##### Alfonso J Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Geva 19 Jun 2025 👌 ##### Geva Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Sivan 27 May 2025 Great service, nice people, very clean and looks like the pictures. It’s important to know There is 300$ deposit cash that you get at the check out And extra 32$ fee for a night that you don’t get back ![](https://a.travel-assets.com/ugc/hotel-reviews/c48cb495-122e-4645-894f-5a9fe40a64e7-1748359696381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sivan Stayed 4 nights in May 2025 ### 6/10 Okay #### Calvin 3 Jan 2025 Disliked: Staff & service, amenities Close proximity to restaurants and night life ##### Calvin Stayed 6 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - 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