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Thompson Playa Del Carmen - Adults Only

Photo gallery for Thompson Playa Del Carmen - Adults Only

Featured image
Beach nearby, sun-loungers
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Overview of Thompson Playa Del Carmen - Adults Only

Thompson Playa Del Carmen - Adults Only

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Alegría Shopping Mall2 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationMamitas Beach Club6 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Thompson Playa Del Carmen - Adults Only is connected to a shopping centre. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Discover the area's water adventures with kayaking, scuba diving and snorkelling nearby, or enjoy the great outdoors with ecotours. Guests love the hotel's central location.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • 3D Museum of Wonders - 4 min walk
  • Mamitas Beach Club - 6 min walk

Restaurants

  • La patrona de playa - 2 min walk
  • Po Thai - 2 min walk
  • Starbucks - 2 min walk
  • Dirty Martini Lounge - 2 min walk
  • Babe's Noodles and Bar - 2 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

Thompson Playa Del Carmen - Adults Only

Elegant, adults-only beach hotel
At Thompson Playa Del Carmen - Adults Only, spend the day playing on the nearby beach then return to dine at one of the hotel's 3 restaurants. All 92 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LED TVs with digital channels, and other amenities include minibars and premium bedding.
Thompson Playa Del Carmen - Adults Only offers 92 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 15 per night)
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–noon: USD 22-40 per person
  • 3 restaurants and 1 coffee shop
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Lifeguards on site
  • Nightclub
  • Outdoor pool
  • Shopping
  • Spa services

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100, per pet, per stay, plus a deposit of USD 100 per stay
Dogs welcome
Up to 40 lbs/18 kg

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 22 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
Thompson Carmen Carmen
Thompson Playa Del Carmen
Thompson Playa Del Carmen - Adults Only Hotel
Thompson Playa Del Carmen - Adults Only Playa del Carmen
Thompson Playa Del Carmen - Adults Only Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 433 out of 623 reviews
5 - Excellent 70%
Rating 4 - Good. 112 out of 623 reviews
4 - Good 18%
Rating 3 - Okay. 46 out of 623 reviews
3 - Okay 7%
Rating 2 - Poor. 14 out of 623 reviews
2 - Poor 2%
Rating 1 - Terrible. 18 out of 623 reviews
1 - Terrible 3%

4.8/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Nov 2021

1/5 Terrible

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Absolutely horrible. We had a two night stay abd left after the first night. If you like not loud noise when you sleep then this the place for you. Its on a main street, with bars and pedestrians making noise till 2am. The rooms are not soundproof so good luck sleeping. The cherry on top was the construction right outside our window that woke us up at 6am. And when we explained that we couldn't sleep the hotel refused to give us a refund.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with access to both the main house and the beach house. Staff was fantastic and very helpful.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 6 nights in Oct 2021

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location streets are closed after 6:00pm for security reasons. All the bars and restaurants have a different theme going. Nonstop music. Really great vibe. The Thompson has two properties which you can use any of the amenities in each. Great bargain.
Stayed 1 night in Oct 2021