Title: Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hyatt Centric Playa del Carmen - Downtown House & Beach House Luxury hotel on the beach, with 2 outdoor pools ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/88c251be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/00090fce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/812c6089.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay. 9.0 Wonderful ## Popular amenities - - - - Bar - Parking available - Gym £159 includes taxes & fees 19 Nov - 20 Nov ## Room options ### Check availability for these dates Tonight [Nov 16 - Nov 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 17 - Nov 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 15 of 15 rooms ![2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/b80acba4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds (Downtown House) 9.0 Wonderful 4 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Premium bedding Blackout curtains Ceiling fan Hairdryer - 515 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Urban (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Premium bedding Blackout curtains Ceiling fan - 880 sq ft - City view - Sleeps 3 - 1 King Bed ![1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e3356c78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed with Balcony (Downtown House) 9.4 Exceptional 13 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Premium bedding Blackout curtains Ceiling fan - 540 sq ft - City view - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/50df811c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds with Balcony (Downtown House) 9.4 Exceptional 3 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Premium bedding Blackout curtains Ceiling fan - 547 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d003cb92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Quinta Avenida (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1100 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed (Downtown House) 8.4 Very good 11 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Premium bedding Blackout curtains Ceiling fan - 515 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e5f867eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Queen Bed (Downtown House) ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Premium bedding Blackout curtains Ceiling fan Hairdryer - 380 sq ft - Sleeps 3 - 1 Queen Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/cc90db10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Calle Corazon (Downtown House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 847 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/3ee5dbe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Coastal Ocean (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Oceanfront (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Pool View (Beach House) 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - Partial ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0082f84b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Panoramic Ocean Front (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Separate bedroom Blackout curtains - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,604 reviews £267 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=da8cc4e1-a873-4a04-bbcc-a900ce4e7e7a&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62812%2C-87.07154&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8G-zXZtwahQHfr6GG0BDYwfWmOI=) 5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.1 miles - Playa del Carmen Main Beach - 2 min walk - 0.1 miles - Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles - Mamitas Beach - 5 min walk - 0.3 miles - Central Square - 6 min walk - 0.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪Porfirio’s - ‬1 min walk - ‪Calle 12 - ‬1 min walk - ‪Sonora Grill PRIME - ‬1 min walk ## About this property ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Luxury hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on-site. Other perks include: - 2 outdoor pools along with cabanas, sunloungers and pool umbrellas - Local cuisine breakfast (surcharge), free bike hire and valet parking (surcharge) - A round-trip airport shuttle (surcharge), 1 meeting room and concierge services - Luggage storage, tour/ticket information and beach umbrellas - Guest reviews give top marks for the helpful staff Room features All 119 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning. Extra amenities include: - Free extra beds and travel cots - Bathrooms with rainfall showers and free toiletries - 55-inch LED TVs with premium channels - Ceiling fans, daily housekeeping and phones ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/c2b762c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,210 reviews £120 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![6 restaurants, international cuisine](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/9779d27f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - 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Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,003 reviews £168 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=2857483&PinnedHotelID=2857483&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 678 reviews £115 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/800000/794400/794331/c119bb66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef Playacar Beach Resort & Spa Playacar - On private beach - Pool - All-inclusive - Spa 8.2 Very good 1,001 reviews £118 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=794331&PinnedHotelID=794331&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/306e6d7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,704 reviews £80 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/980000/978300/978241/ea6910b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef Coco Beach Resort & Spa- Optional All Inclusive Luis Donaldo Colosio - Pool - Hot tub - All-inclusive - Spa 7.8 Good 1,001 reviews £123 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=978241&PinnedHotelID=978241&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/1000000/1000000/992200/992175/d4613274.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mahekal Beach Front Resort & Spa Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,002 reviews £167 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=992175&PinnedHotelID=992175&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/890000/882800/882765/1e051b4a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental at Xcaret Destination - All Inclusive Playa del Carmen - On private beach - Pool - Breakfast included - All-inclusive 8.2 Very good 5,010 reviews £259 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=882765&PinnedHotelID=882765&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Secured, covered valet parking on site (USD 20 per night) - Onsite parking includes off-street options ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children - 2 poolside bars - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - A swim-up bar - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Free bicycle rentals - Shopping centre ### Family friendly - 2 outdoor pools - Free rollaway/extra bed - Laundry facilities - Lifeguards on site - Snack bar/deli - Travel cot ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - On the beach - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift (114 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk (76 centimetre high) - Wheelchair-accessible restaurant ### More - 2 buildings - 4 floors - Banquet hall - Built in 2015 - Lifeguards - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free rollaway/extra bed - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 55-inch LED TV with premium digital channels ### Food and drink - Champagne service - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Connecting rooms available - Free local calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music. ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 18 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 300 per accommodation, per stay - Resort fee: USD 37.12 per accommodation, per night The resort fee includes: - Additional inclusions - Beach access - Beach loungers - Beach towels - Fitness/yoga classes - Health club access - In-room coffee - In-room safe - Phone calls We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately USD 25 to 30 for adults and USD 15 to 20 for children - Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6) - Valet parking fee: USD 20 per night - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 008-007-005811/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Thompson Playa Carmen Hotel Thompson Playa Carmen Thompson Playa Carmen Hotel Playa del Carmen Thompson Playa Carmen Playa del Carmen ## Frequently asked questions ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on 19 Nov 2025 start from £159.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. ### How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Valet parking is available for USD 20 per night. ### What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies. ### Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located? > Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping centre, just steps away from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 8.8 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 103 8 - Good 29 6 - Okay 13 4 - Poor 7 2 - Terrible 4 ### 10/10 Excellent #### Johnathan 15 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/e5544791-04fa-46fa-9e38-5b9ffe0f17ac-1752540822481.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/13a1d332-cffa-4d75-a5fc-ca580f6443e2-1752540822720.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Johnathan Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Aboya 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again! ##### Aboya Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Kalib 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach. ##### Kalib Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Alfonso J 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service from the bar was millions great ##### Alfonso J Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Eva 22 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo exelente ##### Eva Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Sasha 28 Jul 2025 Liked: Cleanliness, staff & service Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience ##### Sasha Stayed 6 nights in Jul 2025 ### 6/10 Okay #### christopher 22 Aug 2025 There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck. Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting. ##### christopher Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Khalia 9 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient, but the beach area is not really for swimmers, the stairs to the beach need repair, just be cautious of beach area in the water. ##### Khalia Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Bridget 9 Jun 2025 Liked: Cleanliness Disliked: Amenities This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff. ##### Bridget Stayed 4 nights in Jun 2025 ### 8/10 Good #### Sandra 21 Feb 2025 Liked: Cleanliness, staff & service, room comfort Average ##### Sandra Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Nathalie Mera 14 Apr 2025 Liked: Staff & service, property conditions & facilities Although the room was clean and comfortable. It lacked Hyatt standards. It was hot in the room, there was 0 privacy in the bathroom due to the design, expect the yelling at 2 or 3 am may come from nearby clubs and the main elevator didn't work which forced us to walk further to use one. Otherwise, staff very nice food excellent. ##### Nathalie Mera Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Vanessa 17 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much ##### Vanessa Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Valeriya 13 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is conveniently located in the middle of the main street, surrounded by restaurants and bars, making it easy to walk to various attractions. The rooms are spacious, nice, and clean. However, the beach is quite a distance from the hotel. It's not a straight walk; you need to go a few blocks to the right from the hotel and then a couple of blocks down. Essentially, the beach bungalows are separate from this hotel. If you’re specifically looking for a beach vacation, this hotel might not be the best choice for you, as the beach in this area isn't very appealing. On a positive note, the rooftop pool is quite impressive. ##### Valeriya Stayed 7 nights in Mar 2025 ### 6/10 Okay #### Arthur Carl Scheel 29 Apr 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Not a Hyatt quality property. Needs massive updating since it was acquired from Thompson. All the tile in the Downtown House elevators was cracked and broken, just distressed and unsafe. JuanJo, Alex and Javy were really nice, awesome dudes. The resort fee is a joke, $34 a day and you get two bottles of water per day (go across to the Oxford and buy the same water for 30 pesos), but other than Sunday, there was no entertainment, no DJ (again DJ’s were suppose to be on Friday, Saturday and Sunday). The pool doesn’t close which is nice for a late swim, but this is a 5/10 property. ##### Arthur Carl Scheel Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Brian A 3 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hyatt recently rebranded this property in December of 2024, so those returning to PDC might remember this as the Thompson. If you reserve the downtown location, it is literally in the middle of everything. The beach house is about 2 blocks away. Regardless of which property you reserve, you have access to both. The beach house is right on the beach. Both locations have pools and restaurants. The downtown location is adults only. The pool at the downtown location is stunning. It's an infinity pool that runs the length of the hotel, has a swim-up bar, and plenty of loungers/seating and cabana type rooms. The pool at the beach house is smaller, but also has loungers and cabanas. The staff at both locations are simply amazing and attentive. If you look closely, the downtown location does need a little maintenance and upkeep, but that is likely on its way with the rebranding. Regardless, I had not known about this property before and I will definitely be back. It's the best of both worlds being able to get a downtown vibe and beach house all at the same time. ##### Brian A Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Rufina 12 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was cozy and clean. The staff was very welcoming and helpful throughout our visit. Overall, it was a great experience. ##### Rufina Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Donald 8 Nov 2025 Liked: Cleanliness, property conditions & facilities All in all a great stay and excellent location! ##### Donald Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Marco 23 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Belle hôtel propre et très bien située. Personnel gentil et à l’écoute. J’ai oublier mes lunettes de soleil à la piscine et Luis les a retrouvé merci encore 🙏 ![](https://a.travel-assets.com/ugc/hotel-reviews/0da3d35b-c6aa-4135-8617-4bd15b3e6d14-1761228606898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marco Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Deering 16 Oct 2025 Liked: Cleanliness . ##### Deering Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### OZMAR NOE 15 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bien en general ##### OZMAR NOE Stayed 2 nights in Oct 2025 ### 4/10 Poor #### yareli Denisse 14 Oct 2025 Liked: Cleanliness My phone disappeared from my room i left it charging when i came back it was gone and i called the front desk and they didn't do anything about it on the deposit of $5000 that they changed me wich is fine they do it everywhere but they told me that they would keeb $1500 and they only gave back $3000 they didn't say why very disappointed with my stay ##### yareli Denisse Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Rhea 11 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. ##### Rhea Stayed 3 nights in Oct 2025 ### 6/10 Okay #### abel victor 8 Oct 2025 Liked: Cleanliness, property conditions & facilities Está bien ubicado , pero zona de mucho ruido y Suecia ##### abel victor Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Jorge 3 Oct 2025 Liked: Cleanliness Great place ##### Jorge Stayed 3 nights in Sep 2025 ### 4/10 Poor #### jonathan 5 Sept 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Très belle chambre neuve et tres bonne literie mais personnel très désagréable surtout au petit déjeuner ou il faut quémander pour avoir un simple toast service d une lenteur terrible et personnel sincèrement désagréable ##### jonathan Stayed 8 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - 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